Product: Gate1travel Tour Rating: 3 Stars Clear all filters (4 of 121 reviews match)
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3.4
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Gate one cheaped our Phillps Island Penguin tour and put 5 of us on a tour with another group. Problem: bus was extremely uncomfortable Seats as hard as a rock. No leg room. I’m 5’3” and my legs hit the back of the seat. Bus had terrible suspension bounced all over....
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1 comment
Kit
#1676978

Hello, We do regret if your tour was not up to your expectations or if you felt the bus was not suitable. We do take our clients feedback very seriously and appreciate you taking the time to share your feedback.

Review
#1517679 Review #1517679 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Bad quality
2.6
Details
We went to Paris two days prior to the beginning of the tour. There was no one to meet us at Charles de Gaulle airport, and, after contacting Gate1, we were told they had no knowledge of a representative needing to be at the airport on the day we arrived. We have...
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1 comment
Kit
#1216976

While it seems you enjoyed your trip overall, as well as the services of your guide, we regret to hear of any issues or disappointment with your transfer and accommodations. Please know that we do not take your concerns lightly and have shared this feedback with the appropriate departments for review.

Review
#922171 Review #922171 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Poor customer service
2.6
Details
This was my fourth and last time traveling with Gate 1 Travel. Since the age of 17 (in 2008), I traveled with Gate 1 Travel to South Africa and Swaziland, Brazil and Argentina, Peru, and India. When I turned 20 years old (in 2011), I started exploring the world on my...
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3 comments
Anonymous
#1132762

Great review! I dislike organized travel for the same reasons as stated.

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Review
#804636 Review #804636 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Bad quality

Gate1travel - Unescorted day in Lima

2.8
Details
We flew to Lima during our trip to Machu Pichu, with GATE ONE, stayed over night and were left to our own devices for the entire day. Not being familiar with the city, I felt the least GATE ONE could have done was provide a bus trip, if not a map, for those interested in touring the city. It was a very tiring day as most of our walk was mostly uphill to the Cathedral. Gate ONE did not even provide hints, maps etc. about where to go or what to see, another failing on their part. As we returned to the hotel, we got lost, as again, there were not guidelines provided, not even a map! NOT acceptable!!!
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4 comments
Anonymous
#954048

You're complaining because you weren't smart enough to think of getting a map without Gate1? Complaining because you were tired from walking? This might be the worst review I've ever seen.

Anonymous
#932535

We took a Gate 1 Peru trip July 2014. Our guide, Julio gave a lot of info on what to do in Lima as did the concierge at the hotel, Casa Andina. Surprised by this.

Anonymous
#893893

Have not travelled with Gate1. However, just returned from lovely trip to Peru and Bolivia with another company.

We started in Lima too on our own for 3 days before joining tour. Wonderful, easy city to navigate on own !!

City maps and advice available from hotel and others. A little self motivation goes a long way to enhance one's travel experiences!

Kit
#893034

We certainly regret reading of any disappointment in your time in Lima. We do plan our itineraries to include a balance of sightseeing tours and leisure time so that there is a little bit of everything for all of our clients. With that said if you could please contact our customer service department to provide some additional details, we would like to look into this matter further.

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Review
#552003 Review #552003 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Gate1travel Customer Service

Website:
www.gate1travel.com
Mailing Address:
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
All Gate1travel Contacts

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