Product: Gate1travel Tour Clear all filters (8 of 121 reviews match)
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Gate1travel - Terrible service .. beware
Gate1travel - Terrible service .. beware
I booked a trip in Dec 2018, I needed to change the travel dates, I called two months before my trip in Sept 2019 to reschedule due to my son graduating from Navy Bootcamp. They told me no military was not a good enough reason, that I’d have to cancel and they’d keep...
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5 comments
Anonymous
#1761334

Your final payment is due at least two months prior to travel, of course a graduation won't be considered an emergency, military or otherwise. These are scheduled way in advance. If you neglected to schedule your vacation around a graduation ceremony, that is on you.

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Review
#1671482 Review #1671482 is a subjective opinion of poster.
Service
Gate1travel Tour
Pros
  • Cheap vacations
Cons
  • Refuse to offer options when you need to make a change
  • Blame their vendors and customers
  • Lack of customer service care
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Full refund
Tags
  • Terrible Service
  • Mot Military Family Friendly
4.4
Details
Gate1travel - Great tour of northern Italy! Fabulous time
I'm very pleased to say I was very satisfied my wife and I flew out of Newark New Jersey and to Milan Italy from there on to Lake Como from there on to viona Italy and then on to Venice from Venice to Tuscany a winery on to Florence from Florence we proceeded to Rome...
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Review
#1127820 Review #1127820 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Good quality
Gate1travel - Iceland Trip - Jan 22-27
Gate1travel - Iceland Trip - Jan 22-27
Gate1travel - Iceland Trip - Jan 22-27
Gate1travel - Iceland Trip - Jan 22-27
Gate1travel - Iceland Trip - Jan 22-27
Gate1travel - Iceland Trip - Jan 22-27
Gate1travel - Iceland Trip - Jan 22-27
Even though we had rainy weather last week, we were able to do everything that was on all of the tours.Blue Lagoon, City Tour and 2 full day tours seeing many waterfalls, Icelandic horses, museums, the South Shore black beach and many other local scenic sites. Along...
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1 comment
Anonymous
#1636093

Glad to hear you had a great trip. We’re headed there in March

Review
#1000687 Review #1000687 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Good quality
2.3
Details
Gate1travel - Extras
Gate1travel - Extras
00 in tips not counting every bathroom and every porter nor camel leader, they are all marvelous people but gate one needs to be a little more honest about a paid for guided tour as the folks on the tour are actually paying all cost unless 2700.00 for thirteen days is average wage in Morocco...
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4 comments
Anonymous
#1272758

That's is a bizarrely huge amount of tips! You include the entire amount for your group but don't say how large your group was.

We just did a two week tour to India and used their recommended amounts, plus added on extra for the guide and bus driver and helper and still gave them a total of under $400 for two people. Well worth every penny. They worked very hard to keep us safe (driving) and comfortable. (Cheaper than tipping on a cruise!) Our guide told us not to tip hotel porters or other people who helped us because Gate 1 gave them tips.

We still gave a few rupees.

They work very hard to make us comfortable and they never asked for anything. Some people on our tour didn't like being nickle and dimed for camera fees at monuments but personally I don't care about a few cents here and there.

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Review
#951567 Review #951567 is a subjective opinion of poster.
Service
Gate1travel Tour
Cons
  • Putting 3 people in a postage size room my brother
  • Sister and i crammed like sardines in a rom
Reason of review
Not as described/ advertised
Preferred solution
Make others aware of all hidden cost as tipping is out of control on Morocco gate 1 trip
Gate1travel - Mama Mia! Awesome trip to Italy!
Me and my family just got back to our home of NYC after our GATE 1 trip to Italy. We traveled all the way from Venice to the Amalfi region with so many stops along the way to major cities and historical sites (Venice, Rome, Florence, Assisi, Pompeii, Sorrento, and...
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Review
#907771 Review #907771 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Good quality
Gate1travel - Viet Nam Tour January 2016
We are still blown away with this tour in Viet Nam......just arrived back home last night......a rather long flight there and back but well worth the long hours. Our tour director...Vuong......was 40 years old and spoke amazing English.....and enlightened us all about...
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Review
#773184 Review #773184 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Good quality
Gate1travel - Tour Review from Chiang Mai, Chiang Mai

Update by user Nov 13, 2015

Good morning everyone over there.

My name is pui-pui I had business at besides of Le meridian hotel Chiang Mai thailand about laundry . So I had problems with your tour guide of she unpolite to me and my office staff because of your customers come to over my shop and had...

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4 comments
Anonymous
#1323595

Im about to take a tour wih this company, but this awful complains are raising concerns.. Im praying that I will not regret taking a tour with gate 1

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Resolved
Review
#733986 Review #733986 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Poor customer service
Gate1travel - 9 Day Ecuador Tour
Gate1travel - 9 Day Ecuador Tour
We've just returned from Ecuador and I can't say enough good things about it. Marco our guide and Javier our driver could not have been more congenial and informative. Our hotels were fabulous. The food was really good. Everyone on the tour was game for anything. All...
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Review
#685296 Review #685296 is a subjective opinion of poster.
Service
Gate1travel Tour
Pros
  • Hotels
Reason of review
Good quality

Contact Gate1travel Customer Service

Mailing Address:
Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
All Gate1travel Contacts

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