Product: Gate1travel Tour Clear all filters (119 of 119 reviews match)
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1.0
Details
We booked a trip to visit our son who has been stationed in Asia for service in the US Navy. We paid a deposit for him in good faith, believing per his current orders that he would still be stationed there, but he was just sent back to the states on short notice. When...
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2 comments
Gate1Travel
#1731988

Upon review of your records it appears that our staff was able to offer assistance with a copy of your son's orders.

Review
#1616306 Review #1616306 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Poor customer service
Loss
$300
Preferred solution
allow me to be credited for his deposit. I am paying in full for our portion of the trip.
travelled to the former Yugoslavia for an abortion of a trip. People traveling were a mixture of stupid, rude or crude. Personal effects of minimal value vanished during brief trips on the bus. The local restaurants were a mixture of poor food or improper hygiene....
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2 comments
Anonymous
#1703198

We will be going on our 7th Gate1 trip in August. They all have been sensational. We will, as always, review all documents...as directed. We will expect....the same excellent ...

Review
#1525752 Review #1525752 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Bad quality
3.4
Details
Gate one cheaped our Phillps Island Penguin tour and put 5 of us on a tour with another group. Problem: bus was extremely uncomfortable Seats as hard as a rock. No leg room. I’m 5’3” and my legs hit the back of the seat. Bus had terrible suspension bounced all over....
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1 comment
Gate1Travel
#1676978

Hello, We do regret if your tour was not up to your expectations or if you felt the bus was not suitable. We do take our clients feedback very seriously and appreciate you tak...

Review
#1517679 Review #1517679 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Bad quality
1.4
Details
BEWARE! I booked a tour for a twin room, as my roommate was someone I met through a travel group and did not know well. We got to a hotel and went into the room with ONE BED. Unacceptable. The tour leader could not do anything about it. I ended up having to sleep on...
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1 comment
Gate1Travel
#1501089

Hello,We do regret your disappointment with the accommodations. We do indicate the use of air-conditioning abroad differs greatly from the United States, and is often shut dow...

Review
#1275216 Review #1275216 is a subjective opinion of poster.
Service
Gate1travel Tour
Cons
  • Excuses
Reason of review
Poor customer service
Loss
$300
1.2
Details
I have taken two trips with Gate One and have had flight issues both times. The first trip was guided and the problem was mechanical in nature. No other plane, had to fly one in from Mexico, we were in Quito. The airline took responsibility of its own and issued...
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2 comments
Anonymous
#1468015

There were four couples stranded, I was with the ladies making the call (one with the best international plan), but not hte one making the call. I also have the good sense not...

Review
#1230823 Review #1230823 is a subjective opinion of poster.
Service
Gate1travel Tour
Cons
  • Unreliable company
Reason of review
Poor customer service
Loss
$850
Preferred solution
Price reduction
The "partially" escorted tour of Athens left lots to be desired... Our hotel had no ventilation. Since it was February and warm the air did not work, and no way to intake just air...leaving a window open was not an option since you could climb over the balcony. I had...
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1 comment
Gate1Travel
#1450903

Hello,We do regret if your tour was not up to your expectations or if you were disappointed with your accommodations. As noted in our trip information, the use of air-conditio...

Review
#1207082 Review #1207082 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Poor customer service
3.6
Details
The trip to Italy was not good at all. The hotels were terrible, beds were uncomfortable and locations were Even worse. Our tour guide was good but we were rushed in every city and felt like we couldn’t enjoy the sights. I was very disappointed in the trip and I...
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1 comment
Gate1Travel
#1419692

Hello,We do regret if your tour was not up to expectations or if you were disappointed with your accommodations. In regards to the pace, our goal is to allow passengers to see...

Review
#1159433 Review #1159433 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Bad quality
HORRIBLE EXPERIENCE - LACK OF SERVICE - TOTAL RIP- OFF My friends and I purchased and fully paid in April 2017! The 10 days south Spain (Madrid Barcelona Santiago) Portugal and France ( lourdes carcassone Toulouse ) for departure October 1, 2017 . The operators had a...
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2 comments
Anonymous
#1451263

BS complaints, all of them.

Review
#1145766 Review #1145766 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Bad quality
I think it is extremely dishonest and unethical not to pay your people.They do in general a very good job and deserve to be PAID, not to have to beg for "tips" like a beggar. Gate 1 in doing this robs their own people of their dignity. It really bothers me to be HIT UP...
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6 comments
Anonymous
#1599899

If it is true, I am very much surprise. No wonder, my wife always tip the recommended price mention in the brochure. That's for the tour director, driver, and helper. Most of ...

Review
#1139863 Review #1139863 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution

Contact Gate1travel Customer Service

Mailing Address:
Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
All Gate1travel Contacts
1.0
Details
Booked a tour with them for March 2018 on 10/28/2017 for a family of 4.They sent me an email on 11/11/2017 telling me ways I could save money on my upcoming trip . They cancelled my trip on 11/13/2017 for lack of participants ( to save themselves money obviously)...
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1 comment
Anonymous
#1451279

Did you have trip insurance?

Review
#1134711 Review #1134711 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Order processing issue