Product: Gate1travel Tour Clear all filters (121 of 121 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
1.0
Details
Gate1travel - Terrible service .. beware
Gate1travel - Terrible service .. beware
I booked a trip in Dec 2018, I needed to change the travel dates, I called two months before my trip in Sept 2019 to reschedule due to my son graduating from Navy Bootcamp. They told me no military was not a good enough reason, that I’d have to cancel and they’d keep...
View full review
5 comments
Anonymous
#1761334

Your final payment is due at least two months prior to travel, of course a graduation won't be considered an emergency, military or otherwise. These are scheduled way in advance. If you neglected to schedule your vacation around a graduation ceremony, that is on you.

View more comments
Review
#1671482 Review #1671482 is a subjective opinion of poster.
Service
Gate1travel Tour
Pros
  • Cheap vacations
Cons
  • Lack of customer service care
  • Refuse to offer options when you need to make a change
  • Blame their vendors and customers
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Full refund
Tags
  • Terrible Service
  • Mot Military Family Friendly
1.0
Details
Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday. When we arrived at our hotel, the room was extremely warm. After dinner, upon returning to the room,...
View full review
3 comments
Anonymous
#1761338

Why wouldn't you have contacted the emergency travel number in your travel documents?

View more comments
Review
#1640916 Review #1640916 is a subjective opinion of poster.
Service
Gate1travel Tour
Cons
  • Customer service problem resoulution
  • Every customer service action they take
Reason of review
Return, Exchange or Cancellation Policy
Loss
$800
Preferred solution
Full refund
Tags
  • Gate 1 Customer Service
1.0
Details

Update by user Aug 07

We booked a trip with Gate1 Travel so that we could visit our son who has been stationed in Asia for service in the US Navy. We paid a deposit for him in good faith, believing per his current orders that he would still be stationed there, but he was just sent back to...

View full review
2 comments
Gate1Travel
#1731988

Upon review of your records it appears that our staff was able to offer assistance with a copy of your son's orders.

View more comments
Review
#1616306 Review #1616306 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Poor customer service
Loss
$300
Preferred solution
allow me to be credited for his deposit. I am paying in full for our portion of the trip.
travelled to the former Yugoslavia for an abortion of a trip. People traveling were a mixture of stupid, rude or crude. Personal effects of minimal value vanished during brief trips on the bus. The local restaurants were a mixture of poor food or improper hygiene....
View full review
2 comments
Anonymous
#1703198

We will be going on our 7th Gate1 trip in August. They all have been sensational.

We will, as always, review all documents...as directed.

We will expect....the same excellent service that Gate1 always provides. lrjcicero2 Plymouth, Ma

View more comments
Review
#1525752 Review #1525752 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Bad quality
3.4
Details
Gate one cheaped our Phillps Island Penguin tour and put 5 of us on a tour with another group. Problem: bus was extremely uncomfortable Seats as hard as a rock. No leg room. I’m 5’3” and my legs hit the back of the seat. Bus had terrible suspension bounced all over....
View full review
1 comment
Gate1Travel
#1676978

Hello, We do regret if your tour was not up to your expectations or if you felt the bus was not suitable. We do take our clients feedback very seriously and appreciate you taking the time to share your feedback.

Review
#1517679 Review #1517679 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Bad quality
1.4
Details
BEWARE! I booked a tour for a twin room, as my roommate was someone I met through a travel group and did not know well. We got to a hotel and went into the room with ONE BED. Unacceptable. The tour leader could not do anything about it. I ended up having to sleep on...
View full review
1 comment
Gate1Travel
#1501089

Hello,We do regret your disappointment with the accommodations. We do indicate the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. As for your beds, we do make requests on clients behalf and although typically two twin beds are provided, in the end room assignments are done by the hotel and based on their availability.

Review
#1275216 Review #1275216 is a subjective opinion of poster.
Service
Gate1travel Tour
Cons
  • Excuses
Reason of review
Poor customer service
Loss
$300
1.2
Details
I have taken two trips with Gate One and have had flight issues both times. The first trip was guided and the problem was mechanical in nature. No other plane, had to fly one in from Mexico, we were in Quito. The airline took responsibility of its own and issued...
View full review
2 comments
Anonymous
#1468015

There were four couples stranded, I was with the ladies making the call (one with the best international plan), but not hte one making the call. I also have the good sense not to list my actual information in a Facebook account.

View more comments
Review
#1230823 Review #1230823 is a subjective opinion of poster.
Service
Gate1travel Tour
Cons
  • Unreliable company
Reason of review
Poor customer service
Loss
$850
Preferred solution
Price reduction
The "partially" escorted tour of Athens left lots to be desired... Our hotel had no ventilation. Since it was February and warm the air did not work, and no way to intake just air...leaving a window open was not an option since you could climb over the balcony. I had...
View full review
1 comment
Gate1Travel
#1450903

Hello,We do regret if your tour was not up to your expectations or if you were disappointed with your accommodations. As noted in our trip information, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. We will certainly share your suggestions about Athens with the appropriate individuals.

Review
#1207082 Review #1207082 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Poor customer service
3.6
Details
The trip to Italy was not good at all. The hotels were terrible, beds were uncomfortable and locations were Even worse. Our tour guide was good but we were rushed in every city and felt like we couldn’t enjoy the sights. I was very disappointed in the trip and I...
View full review
1 comment
Gate1Travel
#1419692

Hello,

We do regret if your tour was not up to expectations or if you were disappointed with your accommodations. In regards to the pace, our goal is to allow passengers to see and experience as much of the local culture as possible in the short amount of time. Naturally, if we can be of any assistance, please don’t hesitate to contact us.

Review
#1159433 Review #1159433 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Bad quality

Contact Gate1travel Customer Service

Mailing Address:
Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
All Gate1travel Contacts
HORRIBLE EXPERIENCE - LACK OF SERVICE - TOTAL RIP- OFF My friends and I purchased and fully paid in April 2017! The 10 days south Spain (Madrid Barcelona Santiago) Portugal and France ( lourdes carcassone Toulouse ) for departure October 1, 2017 . The operators had a...
View full review
2 comments
Anonymous
#1451263

BS complaints, all of them.

View more comments
Review
#1145766 Review #1145766 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Bad quality