Product: Gate1travel Customer Care Clear all filters (36 of 36 reviews match)
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I had to cancel a trip to South America through Gate-1 Travel due to eye surgery.I bought insurance through AAA after reading bad reviews about Gate-1's insurance. It still didn't save me and I was just out $2500. I thought they would at least offer a discount for...
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Gate1Travel
Gate1Travel

Hello,Please know that our cancellation terms and policies are dictated strictly by pre-negotiated vendor agreements. Nevertheless, we are sorry to hear that you had to cancel...

1.0
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Gate1travel Customer Care
#1000160
Absolute worse tour company I have ever dealt with from start to finish.No customer service, no attention to detail and extremely poor quality. I would never ever recommend. I've been in the travel business for 30 plus years and have never dealt with a company that is...
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Roscoe2017
Roscoe2017

I just came back from Peru and from start to finish were AAA+ The service, the price, hotels, transfers were flawless. Met lot's of people on my trip who travelled with Gate ...

Anonymous
Belle

Who is a good reputable travel company? To multi cities in Europe? Heard anything about European Destinations?

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Gate1travel Customer Care
#981398
We were supposed to be going to Vietnam on Dec 28th.On Dec 3rd I fell and broke my shoulder bone. I spent 4 nights in the hospital and had a surgery. I have a medical leave from work until Jan 14th. When we get in touch with Gate1, right after the broken shoulder, they...
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ferhan
ferhan

Good luck with Gateone it is a terrible company! They should not be in business when they can not honor doctors report, surgery and hospital stay to postpone a poor familys lo...

ferhan
ferhan

Gateone is a terroble company! Their insurance is terrible too! They wont even postpone a trip when you break a shoulder, stay in the hospital 4 nights and had a three hour lo...

1.6
Product
Gate1travel Customer Care
I didn't like
  • Doctors and hospital report can not postpne the trip
#978266
GATE1 TRAVEL IS A SCAM.We purchased trip insurance with them (so we thought) at 200.00 for both of us. We received a confirmation paid in full. Husband had "emergency heart surgery" Called to cancel trip within 61 day window. Agent, "You need to call trip insurance,...
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Gate1Travel
Gate1Travel

Hello,Although Gate 1 Travel does not determine the settlement for insurance claims, we will be happy to review any concerns you may have. Kindly send your detailed concerns v...

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Gate1travel Customer Care
#974487
Have heard good things about their tours, tried to buy a gift certificate as a gift, and it was the most ridiculous difficult process to purchase one from them and honestly, a big waste of time.I regret ever getting the idea to buy the certificates as a gift in the...
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Anonymous
Anonymous

EXACTLY, They make every change complicated. "Read the fine print.. didn't we go over that?" They are the worst kind of scammers!!! My husband had an emergency operation and a...

Gate1Travel
Gate1Travel

Hello,We do regret any difficulties you experienced when contacting us regarding the gift certificates. Please know that we have immediately forwarded this matter to our Reser...

Product
Gate1travel Customer Care
#973366
Gate1 apparently is represented by people who couldn't care less, who don't take any responsibility, who don't communicate when they cancel your flight and who don't pay your money back.They lie about 'additional information not received in time', they don't bother to...
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Anonymous
Anonymous

I agree. They are the worst kind of scammers. Play on people's dreams then they dash them! They cost us 1800.00 even with travel insurance because they refused to reimburse us...

1.0
Product
Gate1travel Customer Care
I didn't like
  • Total lack of responsibility
  • Lying about info too late received
  • And much more
#972234
I certainly can not comment on the Gate1 travel experiences of others.Suffice to say, on our four trips (Peru, China, South Africa, India) have been just superb. The itinerary, price, quality of guides, 4 and 5 star hotels, and the whole support team have been...
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4.6
Product
Gate1travel Customer Care
I liked
  • Total trip
#955109
We booked a 10 day tour of Peru with Gate 1(our 3rd) and had a wonderful time with one exception.I fell ill with a foot infection. One the bus into Cusco we booked a half day excursion in that city the next a.m.. Two hours later a doctor(ordered in by our tour...
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Anonymous
Anonymous

After an exchange of emails this issue has been resolved satisfactorily. Yeah Gate 1.

3.5
Product
Gate1travel Customer Care
I liked
  • Tour was wonderful
I didn't like
  • Shoddy customer relations
#918674

Gate1Travel Customer Care Review

Unfortunately our issue with Gate 1 hadn't been resolved and we will NEVER use their sevices again and we will NEVER recommend Gate 1 Travel to ANYONE! Gate 1 Travel failed us terribly in resolving the issue via customer service. You never know the type of company that you patronized until you are faced with issues that they failed to resolve. The tour director was terrible!!!
1.0
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Gate1travel Customer Care
#908045
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This was my 6th trip with Gate1 and the first time we encountered a serious problem.American Airlines cancelled our flight and then the following flight. There were 10 of us on the 12 day Ecuador/ Galapagos tour that were effected. The late night emergency person from...
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4.7
Product
Gate1travel Customer Care
#903249