Product: Gate1travel Customer Care Rating: 4 Stars Clear all filters (7 of 37 reviews match)
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Gate1travel - Love Gate 1

4.4
Details
I am actually shocked to read all these negative reviews. I just booked my 12th trip with Gate 1, have recommended to many friends who have all loved as well. A lot of these complaints seem to be about losing deposits or not getting money for cancellation - this is pretty standard in the industry I think. I don’t buy insurance with Gate 1, but I do make sure I have really good insurance with my credit card, personal travel insurance through a couple providers as well. I actually won’t travel with any other company.
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Review
#1527759 Review #1527759 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Reason of review
Good customer service
3.5
Details
I have traveled with Gate One 3 or 4 times (including their river cruise) and to be fair I think they do a fairly good job. Compared to some of these reviews I now realize that I got off lucky. I went on a safari to South Africa with them and their baggage handlers...
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1 comment
Kit
#1625626

Hello, Again, we are sorry to hear of the damage to your luggage. Please understand that we do advise within our Terms and Conditions that Gate 1 will not be responsible for loss or damage to luggage and personal belongings, which is one of the reasons we strongly encourage clients to purchase travel protection.

Review
#1437166 Review #1437166 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Reason of review
Damaged or defective
Loss
$100
Preferred solution
Let the company propose a solution
3.6
Details
Gate1travel - Gate 1 does not want diabled people on their tours.
My husband and I recently came back from the Christmas Market tours.I loved our guide Neiri. She was truly great, funny, sweet, and very knowledgable about all our stops. My only complaint is this....I have been laid up for the last three years due to an injury on my...
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2 comments
Anonymous
#1451257

All information about wheelchairs and aids is clearly spelled out on their website. If you were planning on taking one on a bus tour it would have been wise to check this out at time of booking.

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Review
#1165405 Review #1165405 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Pros
  • Our tour guide neiri
Cons
  • That you did not let me bring my wheelchir
Reason of review
Not being accomodating to people with disabilities
Preferred solution
Let the company propose a solution
4.0
Details
We had an unpleasant time at mohamed 5 aeroport in casablanca, it took us 2 hours to get out of the costumes area and when we got out there was no gate1 signe we have waited for 2 other hours until a nice gentleman from OAT told us that the gate1 staff can't get inside...
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Review
#1165257 Review #1165257 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Reason of review
Good customer service
3.7
Details
On June 14, 2017 at around 11:30am, AZ time, I contacted Gate1 travel concerning the 11 day Affordable China with 4 Yangtze River cruise (LA) special.I talked to Edward (number for agent provided upon request). I inquired if I could pay the whole price of this tour...
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5 comments
Kit
#1343130

Hello,We sincerely apologize for any lapse in service when contacting us with your questions. Please know that we have reviewed and shared the concerns you have outlined with our management team. Please dont hesitate to call us and request to speak with a supervisor as we do want to be able to assist you.

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Review
#1061003 Review #1061003 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Reason of review
Poor customer service
3.8
Details
Although the hotels and scheduled experiences on the signature series tour of East Asia were similar to tauck, the attitude of Gate 1 customer service is still budget-minded.The last day of my tour stated "trip home" and my flight is at 20 minutes of midnight. this is...
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1 comment
Kit
#1292334

Hello,

We do regret if your tour was not up to expectations or if you felt there was any lapse in service. We will review how this handled for the future.

Review
#1009140 Review #1009140 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Pros
  • Hotels tour guides excursions
Cons
  • Useless customer service
Reason of review
Poor customer service
Preferred solution
Apologize and learn from mistake
3.5
Details
We booked a 10 day tour of Peru with Gate 1(our 3rd) and had a wonderful time with one exception.I fell ill with a foot infection. One the bus into Cusco we booked a half day excursion in that city the next a.m.. Two hours later a doctor(ordered in by our tour...
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1 comment
Anonymous
#1213216

After an exchange of emails this issue has been resolved satisfactorily. Yeah Gate 1.

Review
#918674 Review #918674 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Pros
  • Tour was wonderful
Cons
  • Shoddy customer relations
Reason of review
Return, Exchange or Cancellation Policy
Loss
$54
Preferred solution
Full refund

Contact Gate1travel Customer Service

Website:
www.gate1travel.com
Mailing Address:
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
All Gate1travel Contacts

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