Product: Gate1travel Customer Care Rating: 3 Stars Clear all filters (2 of 37 reviews match)
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Gate1travel - Refund on optional excursion

Update by user Mar 03

See photo below for updated response.

Original review posted by user Feb 01

Did a trip to New Zealand with Gate1. Trip itself was wonderful. Signed up for optional excursions, including a nature walk. Could not do the walk because of a pulled back muscle from having to porter our own luggage at two...
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1 comment
Gate1Travel
#1651432

Hello, Porterage is included in every lodging. Some are slower to get the luggage to the individual rooms, and we always make it known and allow any guests to carry their own if they wish to have it faster than the hotel can provide the service.

We understand there was no mention of your injury to your tour manager.

As already advised, despite our efforts on your behalf, we were unable to secure any refund from our supplier. Travel insurance would have offered some protection had you seen a doctor locally.

Review
#1461859 Review #1461859 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Pros
  • Value
Cons
  • Repeated refusal to make things right
Reason of review
Poor customer service
Loss
$120
Preferred solution
Full refund
Tags
  • Gate 1 Customer Service
2.9
Details

Update by user Jun 26, 2018

Received email from this website and asking me if I got response from Gate1Travel or if the issue is resolved. Answer is: No one had contacted me after I posted this. And the issue is NOT Resolved.

Original review posted by user May 27, 2018

There is no logic at all. I requested to speak to someone else from her team, then Caitlin S - as "Vice President" replied my email was in same manner.. In summary, Gate1travel trains their post travel customer service employees the way like this? Greeting as "what do...
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4 comments
Gate1Travel
#1489634

We have responded to your concerns several times and did not find evidence to support your claim. Likewise, we took the time to review the call you referenced in your review and did not find what you have described. We hope you understand that we have made an honest effort to address your concerns.

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Review
#1265293 Review #1265293 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Pros
  • Website
Cons
  • Post travel customer service
Reason of review
Poor customer service
Loss
$75
Preferred solution
Let the company propose a solution

Contact Gate1travel Customer Service

Mailing Address:
Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
All Gate1travel Contacts

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