Product: Gate1travel Customer Care Rating: 2 Stars Clear all filters (3 of 37 reviews match)
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2.1
Details
Sw a supervisor name Bre and he was rude and had a slick mouth. He was not accomodating at all. I phoned to confirm my seating request and was just informed, that I must contact the Airline directly. They never ever mentioned, this to me, when I initally made my...
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1 comment
Kit
#1607835

Hello, We sincerely apologize if you experienced any lapse in service when contacting us and we will review how this is handled in the future. Please know that seat assignments are controlled by the airline and sometimes they do not allow us to request or assign airline seats prior to departure. We regret any inconvenience this may have caused.

Review
#1392988 Review #1392988 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Reason of review
Poor customer service
1.8
Details
When Gate1 induces you to book early by stating that prices will go up by $400 after a June 15 deadline, it is completely bogus.In my case, I booked in May just to discover 6 weeks later that prices had gone DOWN, not up. Their customer service is dreadful with people...
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2 comments
Kit
#1362468

Hello,

We regret if you felt there was a lapse in service when contacting us with your concerns. Please understand that Gate 1 is an intermediary between our various travel suppliers and yourself, the traveling passenger.

The suppliers provide sales prices for a relatively short window, which allows us to bring last minute deals to the market.

Please know that pricing on our website does also vary based on dates of departures and the city along with any early booking discounts or promotions. Naturally, if we can be of any further assistance, please dont hesitate to contact us.

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Review
#1084465 Review #1084465 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Cons
  • Very deceptive sales practices
Reason of review
Deceptive practices
Loss
$300
Preferred solution
Full refund
1.6
Details
We were supposed to be going to Vietnam on Dec 28th.On Dec 3rd I fell and broke my shoulder bone. I spent 4 nights in the hospital and had a surgery. I have a medical leave from work until Jan 14th. When we get in touch with Gate1, right after the broken shoulder, they...
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8 comments
Katilyn
#1262717

Good luck with Gateone it is a terrible company! They should not be in business when they can not honor doctors report, surgery and hospital stay to postpone a poor familys long time planned trip to Vietnam!

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Review
#978266 Review #978266 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Cons
  • Doctors and hospital report can not postpne the trip
Reason of review
Return, Exchange or Cancellation Policy
Loss
$4000
Preferred solution
Full refund

Contact Gate1travel Customer Service

Website:
www.gate1travel.com
Mailing Address:
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
All Gate1travel Contacts

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