Product: Gate1travel Customer Care Clear all filters (2 of 37 reviews match)
filters
State:
Show
City:
Show
Product:
2.8
Details
Gate1travel - Refund on optional excursion
Did a trip to New Zealand with Gate1. Trip itself was wonderful. Signed up for optional excursions, including a nature walk. Could not do the walk because of a pulled back muscle from having to porter our own luggage at two different hotels. Trip costs include luggage...
View full review
1 comment
Gate1Travel
#1651432

Hello, Porterage is included in every lodging. Some are slower to get the luggage to the individual rooms, and we always make it known and allow any guests to carry their own ...

Review
#1461859 Review #1461859 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Pros
  • Value
Cons
  • Repeated refusal to make things right
Reason of review
Poor customer service
Loss
$120
Preferred solution
Full refund
Tags
  • Gate 1 Customer Service
3.6
Details
Gate1travel - Gate 1 does not want diabled people on their tours.
My husband and I recently came back from the Christmas Market tours.I loved our guide Neiri. She was truly great, funny, sweet, and very knowledgable about all our stops. My only complaint is this....I have been laid up for the last three years due to an injury on my...
View full review
2 comments
Anonymous
#1451257

All information about wheelchairs and aids is clearly spelled out on their website. If you were planning on taking one on a bus tour it would have been wise to check this out ...

Review
#1165405 Review #1165405 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Pros
  • Our tour guide neiri
Cons
  • That you did not let me bring my wheelchir
Reason of review
Not being accomodating to people with disabilities
Preferred solution
Let the company propose a solution

Contact Gate1travel Customer Service

Mailing Address:
Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
All Gate1travel Contacts