Product: Gate1travel Customer Care Clear all filters (37 of 37 reviews match)
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Gate1travel - Lousy tour guide.

1.0
Details
We needed to travel from Regensburg to Prague Fly back to Paris. The bus driver had the bathroom locked so it was not available. I asked the bus driver to let me use the bathroom and they told me it was dirty. When I told him I don’t care he finally unlocked it and the bathroom was spotless. The lazy *** just didn’t want to have to clean the bathroom after a bus trip. I contacted gale on May 24 and as of June 30 have not received any response. That was our fifth trip with gate one and I seriously doubt that will be number six. Signed me disappointed customer
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Author
Service
Gate1travel Customer Care
Reason of review
Poor customer service
Review #1573056 is a subjective opinion of poster.
0 comments

Gate1travel - Love Gate 1

4.4
Details
I am actually shocked to read all these negative reviews. I just booked my 12th trip with Gate 1, have recommended to many friends who have all loved as well. A lot of these complaints seem to be about losing deposits or not getting money for cancellation - this is pretty standard in the industry I think. I don’t buy insurance with Gate 1, but I do make sure I have really good insurance with my credit card, personal travel insurance through a couple providers as well. I actually won’t travel with any other company.
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Author
Service
Gate1travel Customer Care
Reason of review
Good customer service
Review #1527759 is a subjective opinion of poster.
1 comment
2.8
Details
Gate1travel - Refund on optional excursion
Did a trip to New Zealand with Gate1. Trip itself was wonderful. Signed up for optional excursions, including a nature walk. Could not do the walk because of a pulled back muscle from having to porter our own luggage at two different hotels. Trip costs include luggage...
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Gate1Travel
#1651432

Hello, Porterage is included in every lodging. Some are slower to get the luggage to the individual rooms, and we always make it known and allow any guests to carry their own ...

Author
Service
Gate1travel Customer Care
Pros
  • Value
Cons
  • Repeated refusal to make things right
Reason of review
Poor customer service
Loss
$120
Preferred solution
Full refund
Tags
  • Gate 1 Customer Service
Review #1461859 is a subjective opinion of poster.
1 comment
3.5
Details
I have traveled with Gate One 3 or 4 times (including their river cruise) and to be fair I think they do a fairly good job. Compared to some of these reviews I now realize that I got off lucky. I went on a safari to South Africa with them and their baggage handlers...
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Gate1Travel
#1625626

Hello, Again, we are sorry to hear of the damage to your luggage. Please understand that we do advise within our Terms and Conditions that Gate 1 will not be responsible for l...

Author
Location
Fort Washington, Pennsylvania
Service
Gate1travel Customer Care
Reason of review
Damaged or defective
Loss
$100
Preferred solution
Let the company propose a solution
Review #1437166 is a subjective opinion of poster.
1 comment
2.1
Details
Sw a supervisor name Bre and he was rude and had a slick mouth. He was not accomodating at all. I phoned to confirm my seating request and was just informed, that I must contact the Airline directly. They never ever mentioned, this to me, when I initally made my...
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Gate1Travel
#1607835

Hello, We sincerely apologize if you experienced any lapse in service when contacting us and we will review how this is handled in the future. Please know that seat assignment...

Author
Location
Fort Washington, Pennsylvania
Service
Gate1travel Customer Care
Reason of review
Poor customer service
Review #1392988 is a subjective opinion of poster.
2 comments
1.0
Details
Three years after purchasing a trip to Peru through GROUPON, I have never taken the trip and never received a credit or refund. I saved for 4 years to be able to take this "bucket list trip" with a friend. After purchasing the GROUPON, the trip was scheduled through...
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Gate1Travel
#1570671

Hello, While we want to sell you the vacation you want, the Groupon vouchers are sold for a specific product with specific departures dates that may vary in price. For this re...

Author
Location
Fort Washington, Pennsylvania
Service
Gate1travel Customer Care
Cons
  • Customer service unwilling to offer options or be reasonable
  • Complete lack of empathy
  • Unprofessional treatment i received
Reason of review
Poor customer service
Loss
$1050
Preferred solution
Deliver product or service ordered
Review #1363617 is a subjective opinion of poster.
4 comments
2.9
Details
There is no logic at all. I requested to speak to someone else from her team, then Caitlin S - as "Vice President" replied my email was in same manner.. In summary, Gate1travel trains their post travel customer service employees the way like this? Greeting as "what do...
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Gate1Travel
#1489634

We have responded to your concerns several times and did not find evidence to support your claim. Likewise, we took the time to review the call you referenced in your review a...

Author
Service
Gate1travel Customer Care
Pros
  • Website
Cons
  • Post travel customer service
Reason of review
Poor customer service
Loss
$75
Preferred solution
Let the company propose a solution
Review #1265293 is a subjective opinion of poster.
3 comments
1.3
Details
I have never even booked a trip with Gate 1 Travel, and I am already disgusted with them and will tell everyone I know to stay away from them.Let me start by saying I am 75 years old and am not a travel rookie. I have been travelling around the world on both business...
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Anonymous
#1429058

After reading the Gate 1 reviews, there is only a slim chance I would book them. I completely understand and sympathize with the Gate 1 customers that were not treated well i...

Author
Service
Gate1travel Customer Care
Cons
  • Arrogant customer service rep
Reason of review
Poor customer service
Tags
  • Gate 1 Customer Service
Review #1168014 is a subjective opinion of poster.
2 comments
3.6
Details
Gate1travel - Gate 1 does not want diabled people on their tours.
My husband and I recently came back from the Christmas Market tours.I loved our guide Neiri. She was truly great, funny, sweet, and very knowledgable about all our stops. My only complaint is this....I have been laid up for the last three years due to an injury on my...
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Anonymous
#1451257

All information about wheelchairs and aids is clearly spelled out on their website. If you were planning on taking one on a bus tour it would have been wise to check this out ...

Author
Location
Fort Washington, Pennsylvania
Service
Gate1travel Customer Care
Pros
  • Our tour guide neiri
Cons
  • That you did not let me bring my wheelchir
Reason of review
Not being accomodating to people with disabilities
Preferred solution
Let the company propose a solution
Review #1165405 is a subjective opinion of poster.
0 comments
4.0
Details
We had an unpleasant time at mohamed 5 aeroport in casablanca, it took us 2 hours to get out of the costumes area and when we got out there was no gate1 signe we have waited for 2 other hours until a nice gentleman from OAT told us that the gate1 staff can't get inside...
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Author
Service
Gate1travel Customer Care
Reason of review
Good customer service
Review #1165257 is a subjective opinion of poster.