Gate1travel Customer Care Reviews and Complaints
Gate1travel - Love Gate 1
Update by user Mar 03
See photo below for updated response.
Original review posted by user Feb 01Did a trip to New Zealand with Gate1. Trip itself was wonderful. Signed up for optional excursions, including a nature walk. Could not do the walk because of a pulled back muscle from having to porter our own luggage at two...
- Repeated refusal to make things right
- Customer service unwilling to offer options or be reasonable
- Lack of follow up
- Unprofessional treatment i received
Update by user Jun 26, 2018
Received email from this website and asking me if I got response from Gate1Travel or if the issue is resolved. Answer is: No one had contacted me after I posted this. And the issue is NOT Resolved.
Original review posted by user May 27, 2018There is no logic at all. I requested to speak to someone else from her team, then Caitlin S - as "Vice President" replied my email was in same manner.. In summary, Gate1travel trains their post travel customer service employees the way like this? Greeting as "what do...
- Post travel customer service
- Arrogant customer service rep
- Our tour guide neiri
- That you did not let me bring my wheelchir
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