Seller: Gate1travel Product: Gate1travel Customer Care Clear all filters (0 of 36 reviews match)
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We haven’t commenced our tour with Gate1 and are already having a second thought about it. We booked European kaleidoscope and made one payment for two couples. We have provided travel consultant Saun Miller with two e-mail addresses and asked him to e-mail any...
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Anonymous
Anonymous

I contact Gate 1 to travel to Spain. I was ready to purchase the package, but had a few questions and wanted to speak with a person before submitting any payment and making a...

1.0
Product
Gate1travel Customer Care
I didn't like
  • Customer service
#899132
I agree, gate one are bad news.My wife broke her arm 4 days before our scheduled trip with gate one from Budapest on the river. We asked to postpone the travel for 2 weeks until after her operation, just a miserable 2 weeks. They refused and we have to lose our prepaid...
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Anonymous
Anonymous

Always buy insurance, they offer one, you are out of luck if you do not. I have never experienced a problem with them after several trips, heading to India, I'm insured!!!!!!J...

Gate1Travel
Gate1Travel

We are truly sorry to hear of the circumstances that forced the cancellation of the trip. Please understand that our cancellation terms and policies are dictated strictly by p...

Scarborough, Western Australia
Product
Gate1travel Customer Care
I didn't like
  • Extemely poor customer service
#897264
The Gate1 reply to my wife and me was never sent to us, by them or our travel agent.I believe they want travelers to think that some friendly agreement was reached. They are not extending the time to us to plan another France trip or give us a credit to be used on a...
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Anonymous
Anonymous

Get trip insurance next time. I traveled independently with my daughter last year and became ill during European road trip , requiring hospitalization, one week in to a 3 wee...

Anonymous
Happy Traveler

I have an Excellent Agent based out of Mississippi. She is friendly, professional, knowledgeable, helpful, and always returns calls and texts. The Agency is GJN Travel. He...

1.0
Product
Gate1travel Customer Care
I liked
  • Original tour
I didn't like
  • How i was dismissed and ignored
#892609
I booked the Portugal – Spain vacation as a high school graduation present for my son. The trip was scheduled June 8 - 22 and it was purchased for the two (2) of us for over $7,000 with Gate 1 Travel. With the exception of Fatima Burgarin, Travel Director, the trip...
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Anonymous
Nancy

I apologize for the remarks of others to you for their clearly lack of compassion, callousness and poor judgement. You deserve a sincere apology from Gate 1 and from the rema...

Anonymous
Anonymous

The entire staff of Gate1travel does not have to be denounced for the mistake of one tour guide. If it bothered you that much, you should have confronted the tour guide that n...

1.0
Product
Gate1travel Customer Care
#890290
As a couple and loyal customers of Gate 1 travel for more than fifteen years,my husband an I received a promocode FBLOYALTY for the amount of $500 dollars each. When we try to book a trip from a mini broshure which has a promocode for $250 dollars per person, our new...
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Anonymous
Andy

This happen to me when I got a discount coupon from the United Airline because of a long delay. If I book ticket with the coupon ,it shows it doesn't match with all fare type....

Gate1Travel
Gate1Travel

We have been in contact with these clients,and this matter has been satisfied to the clients approval.

Product
Gate1travel Customer Care
#379966
Did not inform airline of ticket purchase,switched flights after purchase of tour, switch a hotel in one location,one of the days tours was horrible. Customer service was extremely rude, once they have your money they don't care. One customer service agent stated...
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Anonymous
Andy

Where did you go?

Anonymous
Marites Joaquin

Any feedback on a Thailand tour by gate1?

Product
Gate1travel Customer Care
#264729