Product: Gate1travel Customer Care Clear all filters (37 of 37 reviews match)
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4.7
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This was my 6th trip with Gate1 and the first time we encountered a serious problem.American Airlines cancelled our flight and then the following flight. There were 10 of us on the 12 day Ecuador/ Galapagos tour that were effected. The late night emergency person from...
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Review
#903249 Review #903249 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Reason of review
Good customer service
1.0
Details
We haven’t commenced our tour with Gate1 and are already having a second thought about it. We booked European kaleidoscope and made one payment for two couples. We have provided travel consultant Saun Miller with two e-mail addresses and asked him to e-mail any...
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1 comment
Anonymous
#1200047

I contact Gate 1 to travel to Spain. I was ready to purchase the package, but had a few questions and wanted to speak with a person before submitting any payment and making a commitment.

The woman who answered the phone was rude to me. She could not answer my questions, would not put me through to speak with someone and told me to look at the website. She was in a hurry and it felt like she just needed to pick up the phone and end the call because she had to make a quota for connecting to phone calls. I phoned another company, had my questions answered and booked my trip.

This was in 2014 for a trip in 2015. Gate 1 lost my business.

They need training in customer support and business practices.

Review
#899132 Review #899132 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
I agree, gate one are bad news.My wife broke her arm 4 days before our scheduled trip with gate one from Budapest on the river. We asked to postpone the travel for 2 weeks until after her operation, just a miserable 2 weeks. They refused and we have to lose our prepaid...
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2 comments
Anonymous
#1204190

Always buy insurance, they offer one, you are out of luck if you do not. I have never experienced a problem with them after several trips, heading to India, I'm insured!!!!!!

J.Dupoux

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Review
#897264 Review #897264 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Cons
  • Extemely poor customer service
Reason of review
Poor customer service
Loss
$20000
Preferred solution
refund or alter cruise as requested
1.0
Details
The Gate1 reply to my wife and me was never sent to us, by them or our travel agent.I believe they want travelers to think that some friendly agreement was reached. They are not extending the time to us to plan another France trip or give us a credit to be used on a...
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3 comments
Anonymous
#1198926

Get trip insurance next time. I traveled independently with my daughter last year and became ill during European road trip , requiring hospitalization, one week in to a 3 week itinerary.

Had to return home with a nurse and oxygen. Thousands paid in medical bills, business class return flight home, lost travel days, refund on unused hotel, rental car, and all my daughters costs.

ALWAYS....ALWAYS, get travel and medical insurance. The 4-5 hundred dollars spent really covers costs.

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Review
#892609 Review #892609 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Pros
  • Original tour
Cons
  • How i was dismissed and ignored
Reason of review
Poor customer service
Loss
$400
1.0
Details
I booked the Portugal – Spain vacation as a high school graduation present for my son. The trip was scheduled June 8 - 22 and it was purchased for the two (2) of us for over $7,000 with Gate 1 Travel. With the exception of Fatima Burgarin, Travel Director, the trip...
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7 comments
Anonymous
#1339775

I apologize for the remarks of others to you for their clearly lack of compassion, callousness and poor judgement. You deserve a sincere apology from Gate 1 and from the remarks of the other commenters .

We've come a long way with ethnicity sensitivity but have a long way to go.

I would like to see an apology from your insensitive tour guide and from Gate 1 for the actions of their representative.

And don't "stay home" as you were ill advised to do.

Lastly, I would prefer to see "pissed consumer " changed to another name with less vulgarity.

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Review
#890290 Review #890290 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Reason of review
Lack of Regional Cultural Sensitivity and Poor Customer Service
Loss
$7000
Preferred solution
Full refund

Gate1travel in Homestead, Florida - False advertisement

As a couple and loyal customers of Gate 1 travel for more than fifteen years,my husband an I received a promocode FBLOYALTY for the amount of $500 dollars each. When we try to book a trip from a mini broshure which has a promocode for $250 dollars per person, our new reservation came the same price as the one with the so call loyalty promo,because I was told by the company that it can be only apply for one of us and can not be combine with other offers. I have had similar experience in the past with survey rewards that they suppossely offer, but you can not use it with other offers. To me, this is a false advertisement and ways to trick people to book with them.
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2 comments
Anonymous
#775725

This happen to me when I got a discount coupon from the United Airline because of a long delay. If I book ticket with the coupon ,it shows it doesn't match with all fare type. And end up its more expensive than the on sales fare.

Gate1Travel
#628690

We have been in contact with these clients,and this matter has

been satisfied to the clients approval.

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Review
#379966 Review #379966 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Loss
$500

Gate1travel in Denver, Colorado - Gate 1 Travel Bait and Switch

Did not inform airline of ticket purchase,switched flights after purchase of tour, switch a hotel in one location,one of the days tours was horrible. Customer service was extremely rude, once they have your money they don't care. One customer service agent stated nothing you can do about your bad trip. Meet other people on different Gate 1 tours crossing the country and they were having the same issues and customer service was of no help. People were not connected with transfer, tours and some missed they cruise ship and could not get Gate 1 customer service to help. Much less time and energy to plan your own trip.
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3 comments
Anonymous
#775755

Where did you go?

Anonymous
#521087

Any feedback on a Thailand tour by gate1?

Anonymous
#354878

We are concerned over what has been written and would appreciate the opportunity to research your concerns. We welcome you to contact us at service@gate1travel.com . Thank you.

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Review
#264729 Review #264729 is a subjective opinion of poster.
Service
Gate1travel Customer Care