Product: Gate1travel Cruise Clear all filters (7 of 7 reviews match)
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Trip was great.Our tour guide Maria was excellent. She really took care of all her guest.The other guides were hard to understand but ok. Our cruise was very nice. We had a great group. We were all on time for meetings and tours. We had a variety of foods and deserts....
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1 comment
Anonymous
#1153701

It looks like you enjoyed it but gave it all one star?

Review
#836073 Review #836073 is a subjective opinion of poster.
Service
Gate1travel Cruise
Pros
  • Liked
Reason of review
Good customer service
We took the trip on Haimark ship sponsored by Gate 1 supposedly fromMONTREAL to Bar Harbor Me. missed 4 ports due to weather. W had travelex insurance sold by Gate 1, but we were denied a claim filed by me. This was our 4th trip with Gate 1, but we won.t be...
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2 comments
Gate1Travel
#1116573

Please understand that travel insurance claims are determined by the insurance company which is operated independently from Gate 1. Although travel insurance is encouraged, naturally, it is the clients choice whether to purchase travel protection or not. That said, we do regret to hear that you would not consider traveling with us again, as your business is important to us.

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Review
#793519 Review #793519 is a subjective opinion of poster.
Service
Gate1travel Cruise
Cons
  • Red tape involved
Reason of review
Bad quality
From: info@gate1travel.com [mailto:info@gate1travel.com] Sent: Tuesday, December 15, 2015 5:04 AM To: ************ Subject: Gate 1 Travel - Important Reminders - Reservation # 999703 Dear **********, Your final payment due date is 04 Jan 2016. To view your Invoice,...
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2 comments
Anonymous
#1085662

Likewise, too many people think that claiming the other party to a contract has "no heart" warrants the terms of the contract not being enforced. If you are ex military and senior citizens, then you have enough knowledge and experience to know what you were signing when you bought the tickets.

If you failed to buy travel insurance that is your fault. You and your wife gladly accepted the risk that a problem would arise with the trip, by not buying insurance.

Oh Well. Suck it up and don't whine.

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Review
#759804 Review #759804 is a subjective opinion of poster.
Service
Gate1travel Cruise
Cons
  • Lack of consideration regarding terrorism
Reason of review
Terrorism clause too narrow
Loss
$2224
Preferred solution
Full refund
We recently completed a cruise in Eastern Europe. I noticed that the music was never pleasing. One day I decided to pay attention and noticed it was music, sung entirely by blacks. Further, it was so loud that I turned it down all the way with the control in my room...
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9 comments
Anonymous
#1109704

Seriously...this is your complaint? Unreal!

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Review
#728883 Review #728883 is a subjective opinion of poster.
Service
Gate1travel Cruise
Reason of review
Poor customer service
BEWARE! I made a big mistake using Virgin Vacations operated by Gate 1. 4 months ago I booked a Mediterranean cruise out of Greece. Out of no where I get an email 1 month before my trip that the cruise ship was changed to another ship. After some research on my part it...
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2 comments
Anonymous
#465475

We can certainly understand how frustrating it can be when any part of our clients planned travel is changed. We do understand that any cruise line can change the ship being utilized, at any time, without our agreement or advanced knowledge, we therefore outline this possibility in our terms and conditions for our client to review prior to making a reservation. As the passenger was not in agreement with the change we immediately issued a full refund for the cost of the cruise.

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#311199 Review #311199 is a subjective opinion of poster.
Service
Gate1travel Cruise
Loss
$5000

Gate1travel in Hartford, Connecticut - GATE 1 Travel - BEWARE

Don't use them - they are NOT a bargain. We took a cruise and were stuck in a cabin next to the engine - did not know this was possible. Was told that we "should have known" since the plan of the rooms was on the web site. Didn't see anything saying that the engine was next door! We were always docked the farthest away from towns. The agents also messed up our air reservations and then didn't answer calls. Bottom line, uou might get lucky and 1) get a decent room and 2) get a knowledgeable rep. But if you are spending four or five thousand dollars, why take a chance? We will NEVER use them again and strongly recommend that you learn from our experience!
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2 comments
Anonymous
#332563

we have used gate 1 travel many times- always satisfied, great itineraries, excellent guides etc. excellent, excellent

Anonymous
#325808

Hello. If the cabin category purchased was not provided, our customer service staff will be more then happy to research this immediately. Also, if there were any issues with the flights, please let us know by sending an email to service@gate1travel.com.

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Review
#253568 Review #253568 is a subjective opinion of poster.
Service
Gate1travel Cruise
This describes my evaluation of Gate1's "11 Day Athenian with 3-Day Cruise" package in June 2008. Gate1"s contract hotels are not anywhere close to 5 or 4 stars, as advertised. The best, the Royal Olympic in Athens, which is billed as 5 stars, had a...
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10 comments
Anonymous
#598998

Hamed is a ***. This is exactly what happens when you do NOT reade all of your travel docs in triplicate before you leave.

Yes Gate 1 made a human error, but the fault is that of the customer for not reading his docs as he was INSTRUCTED TO DO BY THE TRAVEL SELLER.

The kid sounds like a whiny, spoiled brat, also.

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Review
#126554 Review #126554 is a subjective opinion of poster.
Service
Gate1travel Cruise

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Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
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