State: Florida Product: Gate1travel Customer Care Clear all filters (5 of 37 reviews match)
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Gate1Travel Customer Care Review

1.0
Details
Unfortunately our issue with Gate 1 hadn't been resolved and we will NEVER use their sevices again and we will NEVER recommend Gate 1 Travel to ANYONE! Gate 1 Travel failed us terribly in resolving the issue via customer service. You never know the type of company that you patronized until you are faced with issues that they failed to resolve. The tour director was terrible!!!
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Review
#908045 Review #908045 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Reason of review
Poor customer service
4.7
Details
This was my 6th trip with Gate1 and the first time we encountered a serious problem.American Airlines cancelled our flight and then the following flight. There were 10 of us on the 12 day Ecuador/ Galapagos tour that were effected. The late night emergency person from...
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Review
#903249 Review #903249 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Reason of review
Good customer service
1.0
Details
The Gate1 reply to my wife and me was never sent to us, by them or our travel agent.I believe they want travelers to think that some friendly agreement was reached. They are not extending the time to us to plan another France trip or give us a credit to be used on a...
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3 comments
Anonymous
#1198926

Get trip insurance next time. I traveled independently with my daughter last year and became ill during European road trip , requiring hospitalization, one week in to a 3 week itinerary.

Had to return home with a nurse and oxygen. Thousands paid in medical bills, business class return flight home, lost travel days, refund on unused hotel, rental car, and all my daughters costs.

ALWAYS....ALWAYS, get travel and medical insurance. The 4-5 hundred dollars spent really covers costs.

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Review
#892609 Review #892609 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Pros
  • Original tour
Cons
  • How i was dismissed and ignored
Reason of review
Poor customer service
Loss
$400
1.0
Details
I booked the Portugal – Spain vacation as a high school graduation present for my son. The trip was scheduled June 8 - 22 and it was purchased for the two (2) of us for over $7,000 with Gate 1 Travel. With the exception of Fatima Burgarin, Travel Director, the trip...
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7 comments
Anonymous
#1339775

I apologize for the remarks of others to you for their clearly lack of compassion, callousness and poor judgement. You deserve a sincere apology from Gate 1 and from the remarks of the other commenters .

We've come a long way with ethnicity sensitivity but have a long way to go.

I would like to see an apology from your insensitive tour guide and from Gate 1 for the actions of their representative.

And don't "stay home" as you were ill advised to do.

Lastly, I would prefer to see "pissed consumer " changed to another name with less vulgarity.

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Review
#890290 Review #890290 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Reason of review
Lack of Regional Cultural Sensitivity and Poor Customer Service
Loss
$7000
Preferred solution
Full refund

Gate1travel in Homestead, Florida - False advertisement

As a couple and loyal customers of Gate 1 travel for more than fifteen years,my husband an I received a promocode FBLOYALTY for the amount of $500 dollars each. When we try to book a trip from a mini broshure which has a promocode for $250 dollars per person, our new reservation came the same price as the one with the so call loyalty promo,because I was told by the company that it can be only apply for one of us and can not be combine with other offers. I have had similar experience in the past with survey rewards that they suppossely offer, but you can not use it with other offers. To me, this is a false advertisement and ways to trick people to book with them.
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2 comments
Anonymous
#775725

This happen to me when I got a discount coupon from the United Airline because of a long delay. If I book ticket with the coupon ,it shows it doesn't match with all fare type. And end up its more expensive than the on sales fare.

Gate1Travel
#628690

We have been in contact with these clients,and this matter has

been satisfied to the clients approval.

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Review
#379966 Review #379966 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Loss
$500

Contact Gate1travel Customer Service

Mailing Address:
Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
All Gate1travel Contacts