(3 of 380 reviews match)
I booked the Portugal – Spain vacation as a high school graduation present for my son. The trip was scheduled June 8 - 22 and it was purchased for the two (2) of us for over $7,000 with Gate 1 Travel. With the exception of Fatima Burgarin, Travel Director, the trip...
Reason of review
Lack of Regional Cultural Sensitivity and Poor Customer Service
Gate1travel in Fort Lauderdale, Florida - Reservation830564 a nightmare
I have used gate 1 several times and have been very happy. In fact I have recommended several friends who are now using Gate 1. My wife and I are in our 80s and were looking forward to our dream vacation to Athens (above reservation). Our dream vacation has become a nightmare before it even began. We booked last October and have paid in full. When I received my documents we noticed our flights have been rescheduled (no prior notification) This resulted in a 5 hour earlier departure to Philadelphia with a 6 hour layover in Philadelphia which meant a 26 hour trip on the first delay. Our rep (Norman Gray) has a full voicemail. Another rep Lee Rosenberg resolved a better flight. My supplement airfare ($342) was to be recharged on our new credit card and refunded on our old card which does not exist anymore. Instead we are charged $3,422. on our new card and refunded on a card that does not exist anymore. we are extremely stressed and are no longer happy with Gate 1 and will no longer use or recommend. Max Blank 954-741-6412 email@example.com
Reason of review
Poor customer service
Let the company propose a solution
We had the worst vacation in Spain recently. The guide was nonchalant and absent most of the time. He used to say: Here is my cell phone, call me if you need help. The flights were uncomfortable and long. The food was the worst ever with bad choice of restaurants. We...
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