State: Florida City: Fort Lauderdale Clear all filters (3 of 380 reviews match)
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I booked the Portugal – Spain vacation as a high school graduation present for my son. The trip was scheduled June 8 - 22 and it was purchased for the two (2) of us for over $7,000 with Gate 1 Travel. With the exception of Fatima Burgarin, Travel Director, the trip...
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7 comments
Anonymous
#1339775

I apologize for the remarks of others to you for their clearly lack of compassion, callousness and poor judgement. You deserve a sincere apology from Gate 1 and from the remarks of the other commenters .

We've come a long way with ethnicity sensitivity but have a long way to go.

I would like to see an apology from your insensitive tour guide and from Gate 1 for the actions of their representative.

And don't "stay home" as you were ill advised to do.

Lastly, I would prefer to see "pissed consumer " changed to another name with less vulgarity.

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Review
#890290 Review #890290 is a subjective opinion of poster.
Reason of review
Lack of Regional Cultural Sensitivity and Poor Customer Service
Loss
$7000
Preferred solution
Full refund

Gate1travel in Fort Lauderdale, Florida - Reservation830564 a nightmare

I have used gate 1 several times and have been very happy. In fact I have recommended several friends who are now using Gate 1. My wife and I are in our 80s and were looking forward to our dream vacation to Athens (above reservation). Our dream vacation has become a nightmare before it even began. We booked last October and have paid in full. When I received my documents we noticed our flights have been rescheduled (no prior notification) This resulted in a 5 hour earlier departure to Philadelphia with a 6 hour layover in Philadelphia which meant a 26 hour trip on the first delay. Our rep (Norman Gray) has a full voicemail. Another rep Lee Rosenberg resolved a better flight. My supplement airfare ($342) was to be recharged on our new credit card and refunded on our old card which does not exist anymore. Instead we are charged $3,422. on our new card and refunded on a card that does not exist anymore. we are extremely stressed and are no longer happy with Gate 1 and will no longer use or recommend. Max Blank 954-741-6412 mxblank@yahoo.com
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2 comments
Gate1Travel
#977651

We certainly regret any unhappiness with the schedule change imposed by the airline. We are glad that our staff was able to find a more suitable schedule for you.

Please know that a full refund was processed to the credit card used to purchase your original flights and the new charge was placed on the credit card that you provided. It appears that this has been reviewed with you with one of our agents however should you have any further questions please don’t hesitate to contact us to speak with a supervisor.

Anonymous
#977008

So even though you like Gate 1 and have used them, one problem - not of their making - means you will never use them again. One would think that getting older would make you more forgiving and less rigid about the foibles of life.

Gate 1 is not an airline: it sells airline tickets. All airlines change schedules up until about the last 30 days before travel in order to move planes, crews and passengers around to maximize use of their planes and satisfy the most people. When you make reservations 6 months or more in advance, it is not unforeseeable that a schedule change will occur. Thus it is not Gate 1's fault the schedule changed.

While your agent was not available, any agent could and did handle it for you.

The last problem was created by you and your situation. You charged the ticket on a credit card that a) was about to renew, b) that you chose to cancel or c) that was cancelled due to problems with YOUR CREDIT CARD. This has nothing to do with Gate 1.

Its not fair to blame Gate 1 for doing exactly what you agreed they could do with refunds: "Refunds are processed to the credit card(s) originally used for payment..."

What you need to do is contact the issuer of the card that is now closed and ask the to help correct YOUR PROBLEM WITH YOUR OLD CREDIT CARD.

This will work out in the end and the guided tours and vacations look great on the website. JrOrlando.

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Review
#627024 Review #627024 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
We had the worst vacation in Spain recently. The guide was nonchalant and absent most of the time. He used to say: Here is my cell phone, call me if you need help. The flights were uncomfortable and long. The food was the worst ever with bad choice of restaurants. We...
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2 comments
Anonymous
#207384

Don't ever use Gate1 Travel especially in Spain. I used them in Italy.

Thay were OK. The guide was very nice.

Better rent a car and be on your own. Good luck.

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Review
#200032 Review #200032 is a subjective opinion of poster.
Loss
$6000

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