State: Florida Clear all filters (17 of 373 reviews match)
filters
State:
City:
Show
Product:
Show
4 comments
2.3
Details
Gate1travel - Extras
Gate1travel - Extras
Please bring plenty of extra money as the gate 1 Moroccan trip cost well over a thousand dollars for tipping as they suggest 7.00 dollars a day for your guide 2.00 dollars per day for the helper and 3.00 a day for your bus driver so our small group paid over 2,700.00...
View full review
Anonymous
#1272758

That's is a bizarrely huge amount of tips! You include the entire amount for your group but don't say how large your group was. We just did a two week tour to India and used t...

Author
Location
Navarre, Florida
Cons
  • Putting 3 people in a postage size room my brother
  • Sister and i crammed like sardines in a rom
Reason of review
Not as described
Preferred solution
Make others aware of all hidden cost as tipping is out of control on Morocco gate 1 trip
Review #951567 is a subjective opinion of poster.
0 comments
5.0
Details
My husband and I have been on six Gate 1 trips in the past two years. We find the quality of food, service, hotels, transportation, etc. to be 4-5 star rating (5 being the highest of quality). We often question how can they offer such amazing service and quality at...
View full review
Author
Location
Winter Garden, Florida
Pros
  • Quality
Reason of review
All the above - you're great!!
Review #933552 is a subjective opinion of poster.
0 comments
4.7
Details
This was my 6th trip with Gate1 and the first time we encountered a serious problem. American Airlines cancelled our flight and then the following flight. There were 10 of us on the 12 day Ecuador/ Galapagos tour that were effected. The late night emergency...
View full review
Author
Location
Miami, Florida
Reason of review
Good customer service
Review #903249 is a subjective opinion of poster.
1 comment
I recently booked a 12 Day South African Tour with Gate 1 Travel that was promoted through TravelZoo. After making the deposit, I called Gate 1 to use some of the $375 credits that I had acquired through their referral system and their online surveys. I was told by a...
View full review
Gate1Travel
#1197645

Although we do list the information about our credits, such as the referral credits, on our website we do regret if there was any misunderstanding. Naturally, if you feel ther...

Author
Location
Miami, Florida
Reason of review
Problems with payment
Review #897654 is a subjective opinion of poster.
3 comments
1.0
Details
The Gate1 reply to my wife and me was never sent to us, by them or our travel agent. I believe they want travelers to think that some friendly agreement was reached. They are not extending the time to us to plan another France trip or give us a credit to be used on a...
View full review
Anonymous
#1198926

Get trip insurance next time. I traveled independently with my daughter last year and became ill during European road trip , requiring hospitalization, one week in to a 3 wee...

Author
Location
Deerfield Beach, Florida
Pros
  • Original tour
Cons
  • How i was dismissed and ignored
Reason of review
Poor customer service
Loss
$400
Review #892609 is a subjective opinion of poster.
7 comments
1.0
Details
I booked the Portugal – Spain vacation as a high school graduation present for my son. The trip was scheduled June 8 - 22 and it was purchased for the two (2) of us for over $7,000 with Gate 1 Travel. With the exception of Fatima Burgarin, Travel Director, the trip...
View full review
Anonymous
#1339775

I apologize for the remarks of others to you for their clearly lack of compassion, callousness and poor judgement. You deserve a sincere apology from Gate 1 and from the rema...

Author
Location
Fort Lauderdale, Florida
Reason of review
Lack of Regional Cultural Sensitivity and Poor Customer Service
Loss
$7000
Preferred solution
Full refund
Review #890290 is a subjective opinion of poster.
1 comment
1.3
Details
I am so disappointed because the tour representative has thwarted all efforts that I tried to book a tour of Europe. When I referred to the quote and the airline times she stated that "I had a different list". When I reminded her that I was reading off the list of...
View full review
Gate1Travel
#1124527

We regret to hear of any lapse in service you may have experienced when trying to book a tour. Please feel free to contact us with your name and trip details so that we can fu...

Author
Location
Saint Petersburg, Florida
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Review #805972 is a subjective opinion of poster.
2 comments
My wife and I took a tour to Costa Rica, The Hotels they put us in were terrible: dirt, unsafe and pool was green, bed experience, I try to open one window and almust broke my fingers the top slammed down, it portion was held up by a piece of wood stick, I try the...
View full review
Anonymous
#1102650

Can you please tell me which hotels you used that were unsuitable? 3 friends and I are going to Costa Rica in April on a trip booked thru Gate 1. I would prefer no unpleasant...

Author
Location
Sebastian, Florida
Cons
  • Poor customer service
Reason of review
Poor customer service
Review #646707 is a subjective opinion of poster.
2 comments
I have used gate 1 several times and have been very happy. In fact I have recommended several friends who are now using Gate 1. My wife and I are in our 80s and were looking forward to our dream vacation to Athens (above reservation). Our dream vacation has become...
View full review
Gate1Travel
#977651

We certainly regret any unhappiness with the schedule change imposed by the airline. We are glad that our staff was able to find a more suitable schedule for you. Please know ...

Author
Location
Fort Lauderdale, Florida
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #627024 is a subjective opinion of poster.

Contact Gate1travel Customer Service

Mailing Address:
Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
All Gate1travel Contacts

Latest Question

Gate1travel Questions
0 comments
Just recently returned from tourwith gate 1. Am quite disappointed that our tour of machu picchu lasted only three hours at the site. I specifically chose this tour because it was highlighted as a full day machu picchu with an early morning train departure. Many other...
View full review
Author
Location
West Palm Beach, Florida
Review #537166 is a subjective opinion of poster.