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We were supposed to be going to Vietnam on Dec 28th. On Dec 3rd I fell and broke my shoulder bone. I spent 4 nights in the hospital and had a surgery. I have a medical leave from work until Jan 14th. When we get in touch with Gate1, right after the broken shoulder,...
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ferhan
ferhan

Good luck with Gateone it is a terrible company! They should not be in business when they can not honor doctors report, surgery and hospital stay to postpone a poor familys lo...

ferhan
ferhan

Gateone is a terroble company! Their insurance is terrible too! They wont even postpone a trip when you break a shoulder, stay in the hospital 4 nights and had a three hour lo...

1.6
I didn't like
  • Doctors and hospital report can not postpne the trip
#978266
In May we took this trip. It was our 8th gate 1 trip, 6 were escorted tours. Usually when we get home we get a survey asking about our trip. This is the first time we never received one. Probably because they had so many complaints about it and didn't want to hear...
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Anonymous
Anonymous

What was the quality of the drivers/transportation?

Gate1Travel
Gate1Travel

As we understand the important part a guide plays on a tour, we certainly regret to hear of your disappointment. If you have not done so already, we would encourage you to rea...

#878823
Gate 1 did an excellent job from start to finish. From the time we were arrival in Venice airport to the time we flew home from Naples, our needs were always a priority. Everything was great. We certainly enjoyed our time in Italy. We were very impressed with Vanni our...
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#811747
Our Rhine River Cruise was spoiled by high water and became a tour by Bus. It was disappointing and our vacation was spoiled. Adding insult to injury was the cavalier attitude of Gate1 who refuse to engage in a dialogue and refer all complaints to email. My...
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Anonymous
Anonymous

Did you notice if other river cruise companies (Viking, Uniworld, Avalon) similarly had to reaccommodate?

Anonymous
Anonymous

They more than not had a no refund rule.What should have they done then?According to you they all should have risked there lives on dangerous waters that day because you are t...

2.3
I didn't like
  • Poor customer service
#649232
Background- We booked a Gate 1 trip to Vietnam for Oct 28, 2010 from SFO. The Gate 1 people called and re-roted our flight days before departue. Instead of taking China Air to Taipaei and on to Saigon, they changed us to Korean Air Lines to Seoul and Saigon. The...
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PFB Complaint Moderator
PFB Complaint Moderator

This complaint was proven to be 100% fake/bogus when posted this spring. All names of cities/flight numbers/air carriers were proven wrong. In our opinion the op(original pos...

#252828

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