Anonymous

Gate1travel - 9 Day Golden Triangle Of India Tour Review

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Gate1travel - 9 Day Golden Triangle Of India Tour Review
Just came back from another incredibly wonderful tour with Gate1! India, Jaipur and Agra! Every step of the trip was perfect. Our guide Anu and driver and assistant- VJ and Ram- were wonderful. I believe our journey was enhanced by them!
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Reason of review:
Good quality
Anonymous

Took 2 tours with Gate 1, they were excellent

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We took two tours with Gate 1, the first one to Italy was excellent. They not only had a knowledgeable tour guide with us all the time on the bus'es but in each city had an additional guide that was a expert on that city alone.

Excellent tour and our whole family loved it. Took a second tour to Ireland and that was really great too. Had a lovely tour guide and although we didn't have a guide in every city, we were taken to the points of interest and got tours within the castles and points of interest.

Hotels were great. We definately will use Gate 1 on all our tours, excellent tours, reasonable cost wise also.

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Reason of review:
Good customer service
Anonymous

East Europe

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We took a 3 week land and river cruise to East Europe in October-November 2016. It was our first land river cruise and we found Gate 1 to be outstanding. We had an overall guide with us for the three weeks named Erick. She really took great care of us. At each town we had a local guide show us around. Each town guide was someone who a lived there all their life and was able to give us detail explanations of the areas history. The hotels and meals were outstanding. We enjoyed our trip very much and look forward to using them in the future.
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Reason of review:
Good customer service
Anonymous

Great "Independent" trip to Iceland-- would book again with Gate 1 in the future

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We just got back from a 7-day "Independent" Gate 1 Travel trip to Iceland, and couldn't have been happier. We had a Groupon deal, and I was nervous about it, but booking the trip was super easy, Gate 1 agent was friendly and helpful and efficient. We got good communication leading up to the trip and good documentation. This was an "Independent" trip, so we had no tour manager or set group, but we did do one of the optional excursions via Gate 1 and it was superb-- a Northern Lights hunt. The guide and driver and bus were excellent, and when we didn't see the lights the first night they took us back out later in the week at no extra charge. I know there seem to be mixed experiences with this company, and perhaps destination and/or using a guided tour makes a difference, but we had absolutely no regrets or complaints, and would be willing to book with them again.
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Pros:
  • Super friendly reservation agent-- helpful and efficient
Reason of review:
Good quality
Anonymous

Gate1Travel 12 Day Croatia Review

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We just returned from 12 day Croatia, Slovenia, Montenegro tour. Wow!

It was amazing-it was seamless due to the expertise of kristijan, our fabulous tour guide. He and Milan, our bus driver, were a great team. We were so well taken care of. They are true professionals.

Hotels, sights, food and fellow tourists were all so wonderful. This is a trip of a lifetime Thank you

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Reason of review:
Good quality
1 comment
Guest

My twelve day tour from Serbia to Montenegro to Croatia to Bosnia to Slovenia was double F fantastic. Yvonna the guide and Dalibore the driver were 110% over the top.

More info than I ever needed on Pres. Tito but that IS the history of the cultures. Wonderful excursions, friendly locals, great food and wine, beautiful landscapes, plenty of solo time for shopping, reliable buses, and "Game of Thrones" filming sites. Cleanest water I've ever seen in the Adriatic.

Glad this made my bucket list but wish I had younger legs to climb all the castle steps. This is worth anyone's time and effort.

Anonymous

Great trip Great guides

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My wife Lois and I just returned from a 12 day Gate 1 tour. It was our first experience with Gate 1 and we were totally pleased.

Our guides were pleasant ,informative and made our trip a wonderful experience. We also met a number of people who were returning with Gate 1 after multiple trips. They made our experience a memorable on from the time the met us at the airport until the time they got us back there for our return flight home. We toured Croatia, Montenegro ,Slovenia and Venice Italy and will cherish the memories thanks to Gate 1.

We are currently looking forward to planning another trip and look forward to traveling with Gate 1 in the future. Ted.

D. Cary, N.C.

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Reason of review:
Great itinerary and great staff.
Anonymous

Positive Experiences

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I certainly can not comment on the Gate1 travel experiences of others. Suffice to say, on our four trips (Peru, China, South Africa, India) have been just superb. The itinerary, price, quality of guides, 4 and 5 star hotels, and the whole support team have been excellent. The suggested tipping was well documented in the paperwork. When I read negative reviews it is difficult to understand to comprehend that type of experience with Gate1. I do have a couple of issues and will speak to Gate1 privately. Living in Orlando FL, my flight to India originated in NYC when others in the group flew from Charlotte NC. Also, contrary to their policy, there must be someone to speak with in regards to obtaining visa's. I read the written material but still needed clarification. All in all, we love Gate1.
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Pros:
  • Total trip
Reason of review:
Visa help

Preferred solution: Let the company propose a solution

Adine Nxp
map-marker Salt Lake City, Utah

Terrible experience

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Booked a trip with Gate1 travel for Thailand. We paid them for our trip and paid delta for our connecting flights to get to the airport Gate1 books from.

Gate1 told us they didn't book our flights and now the rates went up 1500 dollars which puts my family out of our budget not to mention we won't get a refund for the flights we booked to get to the airport Gate1 leaves from. Gate1 didn't appologize or offer to cover the cost considering it was their fault they didn't book our flight with them in the first place.

Now we are out money and not going on our yearly vacation because we don't have money to pay for additional flights and another trip. Thanks a lot Gate1, you really know how to ruin the one trip we were going to go on this year.

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Loss:
$2500
Reason of review:
Order processing issue

Preferred solution: Price reduction

1 comment
Guest

My name is Kennedy Christiansen and I would like to revolk my previous comment and review, as it was spoken too soon. I would also like to give a special thank you to Karen from Gate 1 travel.

They have gone out of their way to find us flights and we will now be going on our Thailand vacation after all.

I appreciate their efforts towards my family's trip! Thank you!!

Anonymous
map-marker Cumming, Georgia

Gate1Travel 10 Day Classic Ireland Tour Review

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Just got back from a 10 day trip to Ireland. It was fantastic. so well planned and carried out. Kay, our tour guide, was very knowledgeable and very professional. The only thing I had to worry about on a daily basis was what I wanted to eat for breakfast, lunch, and dinner. Very easy trip.
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Reason of review:
Good quality
Anonymous
map-marker San Diego, California

Paris and Normandy trip was wonderful.

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Last year (2015) 5 family members ranging in age from 17 to 75 took the Paris and Normandy tour. It was wonderful for all of us and that is saying something special as there is a vast difference in travel experience, interests, and stamina. Both the guide and the driver were knowledgeable, professional, and delivered outstanding customer service. Two people had severe food poisoning - they had the same meal at a restaurant that was not part of the tour. I thought that my husband and I would be taking the train back to Paris instead of continuing with the tour. The tour guide was helping me to sort out the details of staying an extra night at the hotel, the train schedule, and the hotel in Paris. However, with immodium, airborne, 7up, and strategically placed Poise pads, we continued on with the tour. A few extra bathroom stops were made but it all worked out OK. This was our first experience with a group tour and we were a bit apprehensive. (Retired airline captain and former flight attendant we had seen the worst of tours.) But with increasing age we thought it might be nice for someone else to do the planning and the driving. Gate1 was recommended to us and we pass that recommendation along to others. Good value for money, excellent customer service from the initial telephone call to the heartfelt handshake at parting, comfortable hotels, and excellent meals (the included ones!). We are currently packing for our Gate1 trip to Ireland at the end of this month. We plan to do an annual family Gate 1 trip. Many thanks.
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Pros:
  • Comfortable hotels
  • Extra care and concern that everone was ok
  • Excellent guide and driver
Reason of review:
I am happy for all of the above reasons.
Anonymous
map-marker Winter Garden, Florida

Gate 1 Top Notch Affordable trips

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My husband and I have been on six Gate 1 trips in the past two years. We find the quality of food, service, hotels, transportation, etc. to be 4-5 star rating (5 being the highest of quality). We often question how can they offer such amazing service and quality at such low prices. We have been so impressed with Gate 1 that we have taken friends traveling with us. Also, through our conversations with others we have had 3 other couples take Gate 1 trips - and all loved them! We have booked an additional 3 trips for 2017 and know we will be treated to the very best service. Donna Desmondkuhn
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Pros:
  • Quality
Reason of review:
All the above - you're great!!
Anonymous
map-marker Springfield, Ohio

Enchanting Italy Tour

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I just returned from the !0 day Enchanting Italy tour with Tour Manager Francesca Mafolino. I cannot say enough about our experience with her. She was so well organized and very knowledgeable. She went far above and beyond for my family. We had an unexpected problem with my elderly mother's ability to walk. Francesca did everything possible to make the tour the best it possibly could be for my mother. Every detail was well thought out. She made numerous modifications to accommodate us. I would definitely return for a Gate 1 tour of Italy but I would make sure she was the Tour Manager. Franceine S.
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Reason of review:
Good customer service
Anonymous
map-marker Bethlehem, Pennsylvania

Gate1Travel Tour Guide Review

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Took italy trip with gate1..excellent service..guide was fabio..a excellent guide with knowledge ..patience
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Reason of review:
Good customer service
Anonymous
map-marker Rochester, New York

Painting purchased Seville, Spain in June 2016.

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While travelling on your tour of Portugal and Spain in May, 2016, we found a painting which we really liked in a shop in Sevilla. the owner could speak no English, so we involved our tour manager - Fatima Bugarin - to buy and to see that the painting was shipped to us. we gave her the money to purchase the painting - $450 euros - on the last night of our trip in Barcelona. she assured us that she would execute the transaction and would oversee it's shipment to us in Rochester, NY. we received an e-mail from her on June 20, 2016, telling us that she had bought the painting for us, and that the owner had agreed to ship the painting to us, along with the shipping and tracking information. She also attached the receipt and a customs document - in Spanish. i don't know what the document was. since that date, we have received no further communication from either her or the shop owner. unfortunately, he speaks no English and I speak no Spanish. I have subsequently e-mailed both Sra Bugarin and the shop owner and have received no reply. we have had no communication with either of them indicating that either the painting had been shipped, or that there were some problems in shipping the painting. I am hoping that you can help us to resolve this situation. the painting was one that both my wife and I admired very much and were looking forward to having it as a permanent memento of a wonderful trip - with your company - through Portugal and Spain. Edward Rubel
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Pros:
  • Whole tour was terrific
Cons:
  • Group too large
  • Group was too large and cumbersome
Reason of review:
Good quality
Anonymous
map-marker South Yarmouth, Massachusetts

Iceland Trip with Great Gate 1

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This was our first time with Gate 1 travel. We usually book everything ourselves but felt that what we saw for a deal with Gate 1 was worth giving it a try. We were very pleased with the entire trip. The various tours were even better than we expected and the escort was very knowledgeable and fun to be with. She totally explained all the sites and made everyone feel like they were her friends. She spent time with people individually, answered questions about herself and her life in Iceland, as well as asking questions about our lives. We have been on many escorted tours all over the world and I would like to say that Gunnhildur Helga Gunnarsdottit was the best escort we have ever had. We are very, very pleased with Gate 1 and all the people affiliated with it.
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Reason of review:
All of the above