Rating: 3 Stars Clear all filters (18 of 375 reviews match)
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3.1
Details
"Guide" in Venice took entire afternoon to hand out hotel keys. She wasted our time & tried our patience. The gondola ride did not have the promised music & singer. She said the music down river from us was also ours although, we could not hear it. Croatia guide...
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2 comments
Anonymous
#1207825

The customer service response was unsatisfactory.

Review
#895378 Review #895378 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$339
Preferred solution
Full refund
Tags
  • Gate One
3.3
Details
Italy and France were great. Canada was the worst. The guide was lousy and more interested in speaking Swedish to another passenger then he was in explaining things to us. At one point, he even admitted he forgot because he was talking to his Swedish passenger and he...
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1 comment
Gate1Travel
#1194857

We certainly regret to hear of any lapse in service or disappointment with your tour. Please don’t hesitate to reach out to Gate 1 directly via our “Contact Us” page on our we...

Review
#893262 Review #893262 is a subjective opinion of poster.
Pros
  • Iteneraries were great
Cons
  • Customer service
  • Bus rules
  • Incompetent guide in canada
Reason of review
see my comments
Preferred solution
Let the company propose a solution
2.8
Details
Gate 1 did this not only once but three times. First of all I booked a trip to Russia for my niece and myself with yours truly coming from LA and my niece coming from Omaha. We were booked to meet in Chicago and then flying over to Moscow together. Then about a week...
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1 comment
Gate1Travel
#1176041

While we make every effort to maintain the original flights reserved at the time of booking, unfortunately, airlines can and do make schedule changes which are beyond the cont...

Review
#866933 Review #866933 is a subjective opinion of poster.
Pros
  • Tours in general
Cons
  • Flight planning
Reason of review
Problem with delivery
Preferred solution
Price reduction
2.7
Details
I have done two trips with Gate 1. On the first one, to Myanmar/Burma, we were allegedly in Mandalay for 'two days and nights'. The truth of the matter was that we arrived late one evening, with just enough time to have a quick dinner and go to bed ASAP, as our wake...
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Review
#831891 Review #831891 is a subjective opinion of poster.
Reason of review
consistent poor planning
Preferred solution
Let the company propose a solution
2.8
Details
I just booked my first trip with Gate 1 after having traveled with a competitor for many years. I must say I'm extremely disappointed already and we have not even left. I booked a special package to Bangkok and input the dates I wanted to depart and return. The package...
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3 comments
Anonymous
#1156458

Hello, did you get any new information about this trip? I was thinking about booking with them.

Review
#827199 Review #827199 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
3.0
Details
Let me be brief: *Insufferable hold time on phone to book *Agent took me through booking process and when we enter credit card it was not available *Suggested alternative date. Of course, more expensive. Had to check with others on trip so could not commit. *Booked...
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1 comment
Gate1Travel
#1139267

As you can imagine, the call volume does increase significantly when packages are offered that are highly discounted. That said, we certainly regret any lapse in service when ...

Review
#820974 Review #820974 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Price reduction
2.6
Details
This was my fourth and last time traveling with Gate 1 Travel. Since the age of 17 (in 2008), I traveled with Gate 1 Travel to South Africa and Swaziland, Brazil and Argentina, Peru, and India. When I turned 20 years old (in 2011), I started exploring the world on my...
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3 comments
Anonymous
#1132762

Great review! I dislike organized travel for the same reasons as stated.

Review
#804636 Review #804636 is a subjective opinion of poster.
Reason of review
Bad quality
2.8
Details
We flew to Lima during our trip to Machu Pichu, with GATE ONE, stayed over night and were left to our own devices for the entire day. Not being familiar with the city, I felt the least GATE ONE could have done was provide a bus trip, if not a map, for those...
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4 comments
Anonymous
#954048

You're complaining because you weren't smart enough to think of getting a map without Gate1? Complaining because you were tired from walking? This might be the worst review I'...

Review
#552003 Review #552003 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution