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3.7
Details
My wife and myself took a tour with Gate 1 to Morocco in February, which I must say was very nicely organized. Where I have had an unpleasant experience with Gate 1 is in the booking of my flights thru Gate 1, and their refusal to address my issue. In booking our...
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1 comment
Kit
#1688159

Hello, After reviewing your records, it appears the flight from Atlanta to Paris and the flight from Paris to Casablanca were in Premium Economy. The other flight segments were in Comfort Seating.

It all depends on how each aircraft is configured however none of the seats that you were in were classified as Economy. As advised, should you still feel that you did not get what you paid for, our recommedation is to file a claim with the airline directly.

Review
#1523216 Review #1523216 is a subjective opinion of poster.
Service
Gate1travel Flight Booking
Pros
  • Well organized tours
Cons
  • Customer service problem resoulution
Reason of review
Poor customer service
Loss
$1198
Preferred solution
Let the company propose a solution
Tags
  • Flight Booking
3.4
Details
Gate one cheaped our Phillps Island Penguin tour and put 5 of us on a tour with another group. Problem: bus was extremely uncomfortable Seats as hard as a rock. No leg room. I’m 5’3” and my legs hit the back of the seat. Bus had terrible suspension bounced all over....
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1 comment
Kit
#1676978

Hello, We do regret if your tour was not up to your expectations or if you felt the bus was not suitable. We do take our clients feedback very seriously and appreciate you taking the time to share your feedback.

Review
#1517679 Review #1517679 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Bad quality

Update by user May 18

Someone wrote that I was getting a refund for my stay at the Park hotel never received anything. Gate1 notified me that no one was aware of my situation I said it was our last night and we left at 1am. They said the hotel checked and there was no evidence of bed bugs

Original review posted by user Apr 18

We...
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2 comments
Anonymous
#1686245

As of May 14th I have not received a refund. Please advise

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Review
#1517288 Review #1517288 is a subjective opinion of poster.
Service
Gate1travel Vacation Package
Pros
  • Our tour guide was excellent
Cons
  • Did not like some of the hotels not centrally located
1.0
Details
I booked a tour last year and was very happy. I decided to book book your Kladescope of Morocco tour, and paid for ii. Reservation1595005 -11,departing 19th April. I was really looking forward to the tour. Unfortunately had a small accident ,scraping my shin. All was...
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1 comment
Kit
#1676446

Hello, We are sorry to hear that you were not able to travel with us. Please kindly note that our cancellation policies are dictated by pre-negotiated vendor agreements.

This is one of the reasons we strongly encourage clients to purchase travel protection. Your situation is a good example of where it could come in handy.

Per your last communication with our office you indicated you would submit a claim with your travel insurance and would follow up if needed. While it seems our staff was helpful addressing your situation, we regret if you felt that was not the case.

Review
#1507776 Review #1507776 is a subjective opinion of poster.
Service
Gate1travel Tour Booking
Reason of review
Return, Exchange or Cancellation Policy
Due to reading good and bad reviews for Gate 1, I have chose not to use this company for my travels. The bad reviews far outweigh the good ones. They seem to offer less than adequate customer service and resolutions. Not sure how they have been able to sustain their...
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2 comments
Kit
#1676444

Hello, Many comments are posted before the passenger has received a response and unfortunately the original comment remains posted, which gives an undeservedly poor reflection.However, when searching reviews on a site called, "Pissed Consumer" it may be the case that you will find more negative reviews. Of course we always hope consumers will do their research before making their final assessment.

As you may know, Gate 1 Travel is over 30 years old. Our yearly growth and return passenger percentage are testament to our fine services and excellent reputation.

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Review
#1500269 Review #1500269 is a subjective opinion of poster.
Cons
  • Information supplied
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
  • Gate One
1.5
Details
TO PROSPECTIVE GATE1 TRAVEL CLIENTS: Herewith is a lengthy review of our (my wife and I) last September’s (2018) Gate 1 travel package experience. This review has taken a long time to generate because of the dispute that ensued between Gate1 and usI. First, let me say...
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2 comments
Anonymous
#1663440

I agree with the other comment. I would never drive in a foreign country, at my younger age.

Gate 1 has no control over the flights. The price is always higher if you change the departing city. I have been on 16 Gate 1 trips, so I kind of know what I am talking about. The only issue I think that is legitimate is the cancellation of your car rental reservation.

However, there seems to be something missing from your story. It doesn't make sense and details don't add up. As retired doctors, why didn't you dispute the $100 on your credit card.

Certainly, you know you could do this? Again, details don't add up.

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Review
#1492559 Review #1492559 is a subjective opinion of poster.
Service
Gate1travel Vacation Package
Cons
  • Read my review
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund

Gate1travel review: Morocco Kaleidoscope Tour

Mid February 2019 A totally wonderful experience beginning to end. Customer service greatly helpful. Tons of help with luggage throughout. One decent hotel (Ibis), the others very nice. Avoid Novotel bar. Fabulous guide (ask for Khalid) with an enormous range of knowledge of the country and its history. Comfy bus with great driver. Morocco is a shopper's delight. We took all the optional tours and glad we did. Dress for cool to somewhat cold weather. Loved La Menora restaurant in Rabat. US dollars hard to use in most places. Use credit card or durhams. Would definitely use Gate 1 again.
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Review
#1479705 Review #1479705 is a subjective opinion of poster.
Service
Gate1Travel 13 Day Kaleidoscope Of Morocco Tour
Reason of review
Good customer service
We've been with Gate 1 Travel for a tour in Italy, the guide name is Alessandro Ricciardi - At the first meeting, where after he introduced himself, he invited all the guests to introduce themselves. After the few guests , one of us stand up (representing our group of...
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1 comment
Kit
#1659458

Hello, We sincerely apologize if you experienced any lapse in service with your tour guide. We do take our clients feedback very seriously and carefully evaluate the performance of every tour manager. We do appreciate you sharing your feedback as it is an invaluable training tool.

Review
#1476786 Review #1476786 is a subjective opinion of poster.
Service
Gate1travel Tour Guide
Reason of review
Poor customer service
2.8
Details
Gate1travel review - Refund on optional excursion

Update by user Mar 03

See photo below for updated response.

Original review posted by user Feb 01

Did a trip to New Zealand with Gate1. Trip itself was wonderful. Signed up for optional excursions, including a nature walk. Could not do the walk because of a pulled back muscle from having to porter our own luggage at two...
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1 comment
Kit
#1651432

Hello, Porterage is included in every lodging. Some are slower to get the luggage to the individual rooms, and we always make it known and allow any guests to carry their own if they wish to have it faster than the hotel can provide the service.

We understand there was no mention of your injury to your tour manager.

As already advised, despite our efforts on your behalf, we were unable to secure any refund from our supplier. Travel insurance would have offered some protection had you seen a doctor locally.

Review
#1461859 Review #1461859 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Pros
  • Value
Cons
  • Repeated refusal to make things right
Reason of review
Poor customer service
Loss
$120
Preferred solution
Full refund
Tags
  • Gate 1 Customer Service
4.2
Details

Update by user Feb 14

I got in touch with the VP of the call center and he made everything right and we are going to Iceland in March.

Original review posted by user Jan 13

Buyer beware!! We took one trip with Gate 1 to Morocco and were very pleased. We took the change for any reason insurance and didn't have to use it,...
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2 comments
Kit
#1635461

Hello, While we do regret any misunderstanding, after further review, it appears as though you indicated you would be filing a claim with insurance. Should you wish to utilize Cancel for Any Reason supplement, kindly contact us and speak with the first available agent.

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Resolved
Review
#1447658 Review #1447658 is a subjective opinion of poster.
Service
Travel Insurance
Cons
  • Repeated refusal to make things right
  • Misrepresentation of cancellation policy
  • Excuses
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2200
Preferred solution
Let the company propose a solution
Tags
  • incompetent
  • Gate 1
  • Iceland