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1 comment
We've been with Gate 1 Travel for a tour in Italy, the guide name is Alessandro Ricciardi - At the first meeting, where after he introduced himself, he invited all the guests to introduce themselves. After the few guests , one of us stand up (representing our group of...
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Gate1Travel
#1659458

Hello, We sincerely apologize if you experienced any lapse in service with your tour guide. We do take our clients feedback very seriously and carefully evaluate the performan...

Author
Reason of review
Poor customer service
Review #1476786 is a subjective opinion of poster.
1 comment
2.8
Details
Gate1travel - Refund on optional excursion
Did a trip to New Zealand with Gate1. Trip itself was wonderful. Signed up for optional excursions, including a nature walk. Could not do the walk because of a pulled back muscle from having to porter our own luggage at two different hotels. Trip costs include luggage...
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Gate1Travel
#1651432

Hello, Porterage is included in every lodging. Some are slower to get the luggage to the individual rooms, and we always make it known and allow any guests to carry their own ...

Author
Pros
  • Value
Cons
  • Repeated refusal to make things right
Reason of review
Poor customer service
Loss
$120
Preferred solution
Full refund
Tags
  • Gate 1 Customer Service
Review #1461859 is a subjective opinion of poster.
Resolved
2 comments
4.2
Details
Buyer beware!! We took one trip with Gate 1 to Morocco and were very pleased. We took the change for any reason insurance and didn't have to use it, fortunately. So my spouse booked a 6 day trip to Iceland for a surprise for Christmas (very thoughtful). Again buying...
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Gate1Travel
#1635461

Hello, While we do regret any misunderstanding, after further review, it appears as though you indicated you would be filing a claim with insurance. Should you wish to utilize...

Author
Cons
  • Excuses
  • Misrepresentation of cancellation policy
  • Repeated refusal to make things right
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2200
Preferred solution
Let the company propose a solution
Tags
Review #1447658 is a subjective opinion of poster.
1 comment
1.0
Details
Booked 3 tickets KL to Rome through China. The day before of my departure i received an email changing the stay over in china for more than 24 hours, initial stay over was only 3 hours. If in transit a tourist can't stay for more than 24 hours in china from certain...
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Gate1Travel
#1625628

Hello, We are sorry to hear of the issues you experienced with the flights you purchased however it does not appear that you purchased your tickets through our company. We are...

Author
Cons
  • Change without notice and lack of accountability
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Full refund
Tags
  • Malaysia Gate1 my Irresponsible
Review #1439518 is a subjective opinion of poster.
1 comment
3.5
Details
I have traveled with Gate One 3 or 4 times (including their river cruise) and to be fair I think they do a fairly good job. Compared to some of these reviews I now realize that I got off lucky. I went on a safari to South Africa with them and their baggage handlers...
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Gate1Travel
#1625626

Hello, Again, we are sorry to hear of the damage to your luggage. Please understand that we do advise within our Terms and Conditions that Gate 1 will not be responsible for l...

Author
Location
Fort Washington, Pennsylvania
Reason of review
Damaged or defective
Loss
$100
Preferred solution
Let the company propose a solution
Review #1437166 is a subjective opinion of poster.
0 comments

Gate1travel - Affordable Peru

It has been 9 months since my Peru trip with Gate 1. I am a frequent traveler and in 2018 I enjoyed three trips--1) France for 12 days; 2) Peru, 10 days. and 3) Greece for 14 days. Two were with Gate 1 and I have an upcoming April 2019 trip to Morocco. I am still marveling at the Peru trip. Ruben, our Gate 1 guide, was the best ever. He is a remarkable man with broad knowledge of archeology, horticulture, astronomy, Peruvian culture, Peru city life, etc. He won a special place in my mind and heart. His life story is heartwarming and remarkable. The cities and historic places that we visited were amazing, and Ruben added color and historic facts to each. The hotels we stayed in were much more luxurious than I had expected. Thank you Gate 1 and Ruben for a trip I will never forget!
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Author
Reason of review
Good quality
Review #1433120 is a subjective opinion of poster.
1 comment
Had a trip to Greece booked but Gate 1 Travel failed to competently arrange options requested... so we had to do without! Told there was no refunds and Gate 1 couldn't bother to arrange for a supervisor to call back. Thanks Jennifer Issacson at Gate 1 Travel - for...
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Gate1Travel
#1630479

Hello, We are sorry to hear of any issues you may have experienced and regret if you felt like you experienced any lapse in service when contacting us. However, we have been a...

Author
Reason of review
Poor customer service
Review #1430254 is a subjective opinion of poster.
1 comment
Gate1 have cancelled all direct flights from Sg to Sri Lanka - without notification. the number they have for customer service is faulty and we cannot get through. Our flight is in 2 weeks and we’ve spent 1000s on it.
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Gate1Travel
#1612336

Hello, We are sorry to hear of your flight issues. Are you sure you are contacting the correct number for Gate 1 travel as we are not experiencing any issues with our telephon...

Author
Reason of review
Return, Exchange or Cancellation Policy
Review #1421453 is a subjective opinion of poster.
1 comment
I had to cancel a trip due to unforseen circumstances-- yet Gate 1 could not help me with my $1200 deposit and shuffled me over to the insurance company to deal with them. Note this is 4 months before the trip. I have no confidence I'll get even part of the deposit...
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Gate1Travel
#1607836

Hello, We are sorry to hear that you were not able to travel with us and regret if you felt like you experienced any lapse in service when contacting us. Please understand tha...

Author
Reason of review
Return, Exchange or Cancellation Policy
Review #1414357 is a subjective opinion of poster.
1 comment
Gate1travel - Gate1 cancelled my trip because I had a too cheap price from the internet that they couldn't manage
Gate1 cancelled my flight 3 days after I booked it. I had a very cheap price, and they emailed saying that they were sorry but their system is faulty and the price wasn't correct. Gate1 is a joke that cannot ensure decent basic ticket booking service. Absolutely not...
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Gate1Travel
#1607834

Hello, We are sorry to hear of the issues you experienced with the flights you purchased however based on the link you provided you did not purchase these tickets through our ...

Author
Cons
  • Did not honor the deal they gave me
Reason of review
Return, Exchange or Cancellation Policy
Review #1411992 is a subjective opinion of poster.