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I have traveled with Gate One 3 or 4 times (including their river cruise) and to be fair I think they do a fairly good job. Compared to some of these reviews I now realize that I got off lucky. I went on a safari to South Africa with them and their baggage handlers...
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Gate1Travel
Gate1Travel

Hello, Again, we are sorry to hear of the damage to your luggage. Please understand that we do advise within our Terms and Conditions that Gate 1 will not be responsible for l...

3.5
#1437166
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Gate1travel - Affordable Peru

It has been 9 months since my Peru trip with Gate 1. I am a frequent traveler and in 2018 I enjoyed three trips--1) France for 12 days; 2) Peru, 10 days. and 3) Greece for 14 days. Two were with Gate 1 and I have an upcoming April 2019 trip to Morocco. I am still marveling at the Peru trip. Ruben, our Gate 1 guide, was the best ever. He is a remarkable man with broad knowledge of archeology, horticulture, astronomy, Peruvian culture, Peru city life, etc. He won a special place in my mind and heart. His life story is heartwarming and remarkable. The cities and historic places that we visited were amazing, and Ruben added color and historic facts to each. The hotels we stayed in were much more luxurious than I had expected. Thank you Gate 1 and Ruben for a trip I will never forget!
#1433120
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Had a trip to Greece booked but Gate 1 Travel failed to competently arrange options requested... so we had to do without! Told there was no refunds and Gate 1 couldn't bother to arrange for a supervisor to call back. Thanks Jennifer Issacson at Gate 1 Travel - for...
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Gate1Travel
Gate1Travel

Hello, We are sorry to hear of any issues you may have experienced and regret if you felt like you experienced any lapse in service when contacting us. However, we have been a...

#1430254
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Gate1 have cancelled all direct flights from Sg to Sri Lanka - without notification. the number they have for customer service is faulty and we cannot get through. Our flight is in 2 weeks and we’ve spent 1000s on it.
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Gate1Travel
Gate1Travel

Hello, We are sorry to hear of your flight issues. Are you sure you are contacting the correct number for Gate 1 travel as we are not experiencing any issues with our telephon...

#1421453
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I had to cancel a trip due to unforseen circumstances-- yet Gate 1 could not help me with my $1200 deposit and shuffled me over to the insurance company to deal with them. Note this is 4 months before the trip. I have no confidence I'll get even part of the deposit...
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Gate1Travel
Gate1Travel

Hello, We are sorry to hear that you were not able to travel with us and regret if you felt like you experienced any lapse in service when contacting us. Please understand tha...

#1414357
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Gate1travel - Gate1 cancelled my trip because I had a too cheap price from the internet that they couldn't manage
Gate1 cancelled my flight 3 days after I booked it. I had a very cheap price, and they emailed saying that they were sorry but their system is faulty and the price wasn't correct. Gate1 is a joke that cannot ensure decent basic ticket booking service. Absolutely not...
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Gate1Travel
Gate1Travel

Hello, We are sorry to hear of the issues you experienced with the flights you purchased however based on the link you provided you did not purchase these tickets through our ...

I didn't like
  • Did not honor the deal they gave me
#1411992
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Sw a supervisor name Bre and he was rude and had a slick mouth. He was not accomodating at all. I phoned to confirm my seating request and was just informed, that I must contact the Airline directly. They never ever mentioned, this to me, when I initally made my...
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Gate1Travel
Gate1Travel

Hello, We sincerely apologize if you experienced any lapse in service when contacting us and we will review how this is handled in the future. Please know that seat assignment...

2.1
#1392988
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Three years after purchasing a trip to Peru through GROUPON, I have never taken the trip and never received a credit or refund. I saved for 4 years to be able to take this "bucket list trip" with a friend. After purchasing the GROUPON, the trip was scheduled through...
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Gate1Travel
Gate1Travel

Hello, While we want to sell you the vacation you want, the Groupon vouchers are sold for a specific product with specific departures dates that may vary in price. For this re...

1.0
I didn't like
  • Complete lack of empathy
  • Customer service unwilling to offer options or be reasonable
  • Repeated refusal to make things right
#1363617
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Three women traveling together, requested one room but were told by the sales agent on the phone that we would EACH HAVE A BED (or rollaway or sofa bed). On the tour, we found that two of the hotels (3 nights) had only 2 double beds, resulting in having to rent another...
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Anonymous
Sandra Bozzuto

Yes, we had a similar problem with Gate 1 on a recent Greece trip. We were told we would have two "separate" beds at each hotel. However, at one hotel, it was one bed frame wi...

PremiumMayfly
PremiumMayfly

Your agent was improperly trained and gave us a verbal guarantee that we would have 3 beds in the rooms. We would have never made the deposit if we were told otherwise. Poor c...

3.0
I liked
  • Tour guide did her job well
I didn't like
  • Misrepresentation at the time of booking
#1346374
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I bought insurance that the rep said would cover irrespective of the reason for cancellation. Refused
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Gate1Travel
Gate1Travel

Hello, It is difficult to respond to your complaint without the ability to view your reservation. It may be the case that the agent was referring to our cancel for any reason ...

1.0
#1342691
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