(4 of 380 reviews match)
As former clients of GateOne, we were interested in their river cruise, from Budapest to Prague, which was offered at a very good price. We immediately called them to book the deal, only to find out from 'Matt', that their computers were down. After getting all our...
Reason of review
Bait and switch
Do not buy the travel insurance it's a scam! Also if there is any chance for a real life emergency don't book with Gate 1 unless you want a 10% refund back on your trip. Besides apologizing for my emergency Gate 1 was no help at all.
Reason of review
Poor customer service
I booked a river cruise with this company when they came out with a "special". the trip is in 10 months. After booking the trip 4 days later they call to say they cannot get me a reservation. This is after I had booked airfare to Europe for this trip. But of course...
Gate1travel in Denver, Colorado - Gate 1 Travel Bait and Switch
Did not inform airline of ticket purchase,switched flights after purchase of tour, switch a hotel in one location,one of the days tours was horrible. Customer service was extremely rude, once they have your money they don't care. One customer service agent stated nothing you can do about your bad trip. Meet other people on different Gate 1 tours crossing the country and they were having the same issues and customer service was of no help. People were not connected with transfer, tours and some missed they cruise ship and could not get Gate 1 customer service to help. Much less time and energy to plan your own trip.
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