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1.0
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I had to cancel a trip to South America through Gate-1 Travel due to eye surgery. I bought insurance through AAA after reading bad reviews about Gate-1's insurance. It still didn't save me and I was just out $2500. I thought they would at least offer a discount for...
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1 comment
Gate1Travel
#1279710

Hello,

Please know that our cancellation terms and policies are dictated strictly by pre-negotiated vendor agreements. Nevertheless, we are sorry to hear that you had to cancel your trip and that the insurance you purchased independently was not able to cover your costs.

Review
#1000160 Review #1000160 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2500
Preferred solution
Full refund
Gate1travel - Iceland in the summer
I wondered what to wear/take for summer. We used mostly lightweight long sleeve. Windy a lot. Jacket should have a hood. Walking stick for me as I have bad knees. Take a mask to wear at night. Curtains don't shut out sun. Some hotels don't have washcloths. ...
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Review
#923935 Review #923935 is a subjective opinion of poster.
Reason of review
Fair pricing
Gate1travel - Thailand was wonderful!
Gate1travel - Thailand was wonderful!
We are 2 couples that toured Thailand in February/March 2016. Our guide was Usa and she was beyond fabulous. She was so knowledgeable and really made each day special and exciting. We had a carry bag that was left on the bus when we departed the group for the airport...
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1 comment
Anonymous
#1176930

My daughter and I just finished our vacation in South Africa. Jon was our guide and he was fabulous!

It was an awesome vacation, are definitely going to do more trips with Gate One....hotels were great and we saw and learned so much! Thanks Gate One!

Sherri Johnson

Review
#835671 Review #835671 is a subjective opinion of poster.
Reason of review
Good customer service
As former clients of GateOne, we were interested in their river cruise, from Budapest to Prague, which was offered at a very good price. We immediately called them to book the deal, only to find out from 'Matt', that their computers were down. After getting all our...
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6 comments
Anonymous
#1153440

Thanks for sharing this information!

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Review
#822016 Review #822016 is a subjective opinion of poster.
Reason of review
Bait and switch
Loss
$2400
3.8
Details
We traveled to Italy last year (Tuscany, Amalfi, Venice, Rome) and had a GREAT experience. We had a rocky start as there was a mechanical issue with our plane out of Denver. We called Jennifer, were immediately put on the next flight out on another airline, and the...
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Review
#817792 Review #817792 is a subjective opinion of poster.
Pros
  • Hotels and food
  • Vanni
  • Customer service
Reason of review
Good customer service
Do not buy the travel insurance it's a scam! Also if there is any chance for a real life emergency don't book with Gate 1 unless you want a 10% refund back on your trip. Besides apologizing for my emergency Gate 1 was no help at all.
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2 comments
Anonymous
#1078025

I canceled my trip way in advance and lots 3,000 with NO refund! Please book with REI instead.

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Review
#742952 Review #742952 is a subjective opinion of poster.
Reason of review
Poor customer service
I booked a river cruise with this company when they came out with a "special". the trip is in 10 months. After booking the trip 4 days later they call to say they cannot get me a reservation. This is after I had booked airfare to Europe for this trip. But of course...
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2 comments
Anonymous
#1216881

I also had the same problem with Brian. Be careful when you book with Gate 1.

They will lower the prices and then not honor the lower price. I booked 10 months in advance and 1 month later found they had a lower price by $400. They refused to honor the lower price.

Most reputable companies will honor a lower price up until the final payment date (usually 60 to 90 days before departure). No more Gate 1 travel for me.

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Review
#420219 Review #420219 is a subjective opinion of poster.
Loss
$1100

Gate1travel in Denver, Colorado - Gate 1 Travel Bait and Switch

Did not inform airline of ticket purchase,switched flights after purchase of tour, switch a hotel in one location,one of the days tours was horrible. Customer service was extremely rude, once they have your money they don't care. One customer service agent stated nothing you can do about your bad trip. Meet other people on different Gate 1 tours crossing the country and they were having the same issues and customer service was of no help. People were not connected with transfer, tours and some missed they cruise ship and could not get Gate 1 customer service to help. Much less time and energy to plan your own trip.
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3 comments
Anonymous
#775755

Where did you go?

Anonymous
#521087

Any feedback on a Thailand tour by gate1?

Anonymous
#354878

We are concerned over what has been written and would appreciate the opportunity to research your concerns. We welcome you to contact us at service@gate1travel.com . Thank you.

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Review
#264729 Review #264729 is a subjective opinion of poster.

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