State: California City: Sacramento Clear all filters (3 of 380 reviews match)
filters
State:
City:
Product:
Show
I planned a trip to a Russian river cruise with a group of family/friends. It was made clear to the reservation agent at the time that we will be traveling together. Two weeks before the trip when we were looking at the seat arrangements, I then realized that I was not...
View full review
2 comments
Gate1Travel
#1150819

Unfortunately without your particular reservation details it is difficult to determine the issue. Naturally, we are concerned and we would urge you to contact us via phone or the Contact Us page on our website so that we can review this further.

View more comments
Review
#835544 Review #835544 is a subjective opinion of poster.
Cons
  • Reservation problems
  • Customer service
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

Gate1travel in Sacramento, California - Gate 1 Horrible Experience

1.3
Details
Terrible company. They take no responsibility for any issues!! Booked on terrible flights. Missed main tour do to delays getting to destination. No one to meet me at the airport. Luggage showed up 2 days late. Excessive number of people on tour (40). Others on the trip agreed that this was a bad trip . I was charged single supplement yet other singles weren't. I took this trip thinking it would be nice to be able to sit back and relax not having to think or worry about anything and let Gate 1 do the work. Not so!! I spent more of my time tracking down luggage, trying to get a hold of staff, trying to figure out what the guides were trying to say, etc. Last year I took a trip on my own, no Gate 1 and it was so much more relaxing and enjoyable than this trip with Gate 1 not to mention far less cost. Have other trip booked with Gate 1 but I'm canceling it.
View full review
2 comments
Anonymous
#987439

While the trip was shadowed by the initial events that occurred, I believe Gate 1 has made a reasonable effort to resolve the issue.

Gate1Travel
#975892

We certainly regret hearing the difficulties that you experienced with your flights. Unfortunately, flight delays are out of the control of Gate 1.

If you purchased travel protection we would recommend that you file a claim with your insurance carrier for any missed services or additional expenses incurred due to the delays. Otherwise you may want to consider filing a claim with the airline directly for all of the issues that you experienced due to the delay.

In regards to the single supplement, I can assure you that this is included for all single travelers.

We are sorry if there was any misunderstanding.

View more comments (1)
Review
#625673 Review #625673 is a subjective opinion of poster.
Reason of review
Poor service and not taking responsibility to refund the cost of my losses
Loss
$1000
Preferred solution
Price reduction
Tags
  • Gate 1
2.2
Details
we purchased 2 tours from Gate 1 in October of 2013 for four people beginning on June 27, 2014, starting from Sacramento to Rome, Venice, and continuing to Athens,Creete, Santorini, Paros, Mykonos, ending in Athens, and followed by the second tour which started in...
View full review
2 comments
Anonymous
#1440066

We just came back from a wonderful, informative trip to Iceland. However, we were not informed by Gate 1 that there were various types of Economy tickets.

We had NO idea that they had booked us on a new classification of Economy called Economy Light which allowed NO free checked luggage. When we got our invoice it stated Economy tickets which we expected...no mention of type of Economy. When we checked in we were told it would be $69.00 per bag checked and the same for our return flight. Gate 1 states they are not responsible for airline fees but they due own their clients a notification of the class of their tickets.

Of course the airline followed their fee requirements but we were never informed of our ticket class. Other travelers in our group had Economy tickets too and were not charged because they had regular Economy tickets.

There were not informed of the types of Economy tickets either. I will never use Gate 1 again.

View more comments
Review
#572699 Review #572699 is a subjective opinion of poster.
Pros
  • Tour people in greece
Cons
  • International luggage charges
  • Refund policy
Reason of review
Problems with payment
Loss
$220
Preferred solution
Full refund

Contact Gate1travel Customer Service

Mailing Address:
Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
All Gate1travel Contacts

Latest Question

Gate1travel Questions