State: California Clear all filters (23 of 380 reviews match)
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1.0
Details
We needed to travel from Regensburg to Prague Fly back to Paris. The bus driver had the bathroom locked so it was not available. I asked the bus driver to let me use the bathroom and they told me it was dirty. When I told him I don’t care he finally unlocked it and the...
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2 comments
Gate1Travel
#1721889

Hello, We sincerely apologize if you experienced any lapse in service with your bus driver. We do take our clients feedback very seriously and carefully evaluate the performance of every driver.

We do appreciate you sharing your feedback as it is an invaluable training tool. After reviewing your records, we do understand that one of our Customer Service agents have reached out to you in an effort to address your concerns.

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Review
#1573056 Review #1573056 is a subjective opinion of poster.
Reason of review
Poor customer service
Best ever... it's beyond my expectations I did not really care for land tour as we always go on a cruise ship.but I was so impressed how gate 1 organized the whole tour our tour guide Nu is exceptional! He was always there for everyone to make sure we are all...
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Review
#950482 Review #950482 is a subjective opinion of poster.
Pros
  • Very satisfied
Reason of review
Good customer service
We took a Rhine River Cruise in July and a Central Europe trip in October with Gate 1 and both trips were fabulous. I can't say enough about how happy we were with both trips. In fact, we took our son and daughter-in law on the Rhine trip and they had a wonderful...
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Review
#948548 Review #948548 is a subjective opinion of poster.
Service
Reason of review
Perfect arrangements - perfect trips
4.9
Details
Last year (2015) 5 family members ranging in age from 17 to 75 took the Paris and Normandy tour. It was wonderful for all of us and that is saying something special as there is a vast difference in travel experience, interests, and stamina. Both the guide and the...
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Review
#933974 Review #933974 is a subjective opinion of poster.
Pros
  • Comfortable hotels
  • Excellent breakfast
  • Extra care and concern that everone was ok
Reason of review
I am happy for all of the above reasons.
Tags
  • Loire Valley
We booked our unescorted trip to Bangkok several months ago. We just received an email that our return flight had been rescheduled to 5:00 AM, with a several hour layover in the next leg of our journey. We called Gate1, and rescheduled our flight to a more convenient...
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3 comments
Anonymous
#1242606

I'm having issues with the flight as well. My husband is Greek and we were planning on using them to go to Greece next year but now that I know they can switch your flight schedule as they please.

I mean I saw the change and just thought "oh I can change it back to the original reservation if the space opens up since it wasn't me that made the change" but NO and if you want it back you have to pay $300.00....I''m going to use United Airlines travel, a bit more expensive but at least you have not surprises or changes to your flight.

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Review
#914152 Review #914152 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
3.1
Details
"Guide" in Venice took entire afternoon to hand out hotel keys. She wasted our time & tried our patience. The gondola ride did not have the promised music & singer. She said the music down river from us was also ours although, we could not hear it. Croatia guide...
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2 comments
Anonymous
#1207825

The customer service response was unsatisfactory.

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Review
#895378 Review #895378 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$339
Preferred solution
Full refund
Tags
  • Gate One
4.8
Details
Went to Peru a couple of years ago, and most recently to Turkey. I cannot recommend them highly enough! From the moment they greet you at the airport the guides take good care of you. The trips are nicely paced with options for you to take a day to yourself or go and...
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Review
#890278 Review #890278 is a subjective opinion of poster.
Reason of review
Good quality
1.5
Details
Had the same experience but we were just told 'you signed a contract' so it was tough luck. Others on the boat booked train and met the boat farther down the river at their own expense. The sound of Music was little more than a decrepit Motel 6. All the things promised...
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1 comment
Anonymous
#1180230

Hmmm, we've traveled many times with Gate1 and their tours are very, very affordable compared to many other companies and we'ver always had a good experience. Like most tour companies they might offer last minute deals for an even lower price but you want that kind of deal and you have to wait until the last minute and take your chances.

I'm trying to figure out what trip that would have cost $13,000 with Gate! You don't describe what trip or for how long ... Gate1 is only mentioned in the title not the text.

We will continue to travel with Gate1 and I personally are glad I won't run into and possibly have to hear you whining during our vacation! Michael Tracy

Review
#875181 Review #875181 is a subjective opinion of poster.
Reason of review
Bad quality
2.8
Details
Gate 1 did this not only once but three times. First of all I booked a trip to Russia for my niece and myself with yours truly coming from LA and my niece coming from Omaha. We were booked to meet in Chicago and then flying over to Moscow together. Then about a week...
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1 comment
Gate1Travel
#1176041

While we make every effort to maintain the original flights reserved at the time of booking, unfortunately, airlines can and do make schedule changes which are beyond the control of Gate 1 Travel. We do our best to also provide notification of these changes to our clients and ask that they contact us should they have any questions or concerns.

Review
#866933 Review #866933 is a subjective opinion of poster.
Pros
  • Tours in general
Cons
  • Flight planning
Reason of review
Problem with delivery
Preferred solution
Price reduction

Contact Gate1travel Customer Service

Mailing Address:
Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
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I just got back from a trip in Morocco. Very interesting country. I did not like our tour guide. His first name was Khalid. Arabians do not like women and they do not want to help us in any way. It was so hard to deal with him. He didn't let us know what town we...
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3 comments
Anonymous
#1161421

I was on the same tour. I thought our guide was amazing.

As a Canadian we asked about the healthcare of the country. The guide told us the name of every town/city that we travelled through.

I believe the author of the above statement was hard of hearing. She did ask questions that had just been answered

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Review
#845462 Review #845462 is a subjective opinion of poster.
Reason of review
Poor customer service