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Gate1travel review: Love Gate 1

4.4
Details
I am actually shocked to read all these negative reviews. I just booked my 12th trip with Gate 1, have recommended to many friends who have all loved as well. A lot of these complaints seem to be about losing deposits or not getting money for cancellation - this is pretty standard in the industry I think. I don’t buy insurance with Gate 1, but I do make sure I have really good insurance with my credit card, personal travel insurance through a couple providers as well. I actually won’t travel with any other company.
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Review
#1527759 Review #1527759 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Reason of review
Good customer service
3.7
Details
My wife and myself took a tour with Gate 1 to Morocco in February, which I must say was very nicely organized. Where I have had an unpleasant experience with Gate 1 is in the booking of my flights thru Gate 1, and their refusal to address my issue. In booking our...
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1 comment
Kit
#1688159

Hello, After reviewing your records, it appears the flight from Atlanta to Paris and the flight from Paris to Casablanca were in Premium Economy. The other flight segments were in Comfort Seating.

It all depends on how each aircraft is configured however none of the seats that you were in were classified as Economy. As advised, should you still feel that you did not get what you paid for, our recommedation is to file a claim with the airline directly.

Review
#1523216 Review #1523216 is a subjective opinion of poster.
Service
Gate1travel Flight Booking
Pros
  • Well organized tours
Cons
  • Customer service problem resoulution
Reason of review
Poor customer service
Loss
$1198
Preferred solution
Let the company propose a solution
Tags
  • Flight Booking
4.2
Details

Update by user Feb 14

I got in touch with the VP of the call center and he made everything right and we are going to Iceland in March.

Original review posted by user Jan 13

Buyer beware!! We took one trip with Gate 1 to Morocco and were very pleased. We took the change for any reason insurance and didn't have to use it,...
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2 comments
Kit
#1635461

Hello, While we do regret any misunderstanding, after further review, it appears as though you indicated you would be filing a claim with insurance. Should you wish to utilize Cancel for Any Reason supplement, kindly contact us and speak with the first available agent.

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Resolved
Review
#1447658 Review #1447658 is a subjective opinion of poster.
Service
Travel Insurance
Cons
  • Repeated refusal to make things right
  • Misrepresentation of cancellation policy
  • Excuses
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2200
Preferred solution
Let the company propose a solution
Tags
  • incompetent
  • Gate 1
  • Iceland
3.5
Details
I have traveled with Gate One 3 or 4 times (including their river cruise) and to be fair I think they do a fairly good job. Compared to some of these reviews I now realize that I got off lucky. I went on a safari to South Africa with them and their baggage handlers...
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1 comment
Kit
#1625626

Hello, Again, we are sorry to hear of the damage to your luggage. Please understand that we do advise within our Terms and Conditions that Gate 1 will not be responsible for loss or damage to luggage and personal belongings, which is one of the reasons we strongly encourage clients to purchase travel protection.

Review
#1437166 Review #1437166 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Reason of review
Damaged or defective
Loss
$100
Preferred solution
Let the company propose a solution
3.6
Details
Gate1travel review - Gate 1 does not want diabled people on their tours.
My husband and I recently came back from the Christmas Market tours. I loved our guide Neiri. She was truly great, funny, sweet, and very knowledgable about all our stops. My only complaint is this....I have been laid up for the last three years due to an injury on my...
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2 comments
Anonymous
#1451257

All information about wheelchairs and aids is clearly spelled out on their website. If you were planning on taking one on a bus tour it would have been wise to check this out at time of booking.

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Review
#1165405 Review #1165405 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Pros
  • Our tour guide neiri
Cons
  • That you did not let me bring my wheelchir
Reason of review
Not being accomodating to people with disabilities
Preferred solution
Let the company propose a solution
4.0
Details
We had an unpleasant time at mohamed 5 aeroport in casablanca, it took us 2 hours to get out of the costumes area and when we got out there was no gate1 signe we have waited for 2 other hours until a nice gentleman from OAT told us that the gate1 staff can't get inside...
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Review
#1165257 Review #1165257 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Reason of review
Good customer service
3.6
Details
We had travelled to Spain with Gate 1 and has a great trip. The trip to Italy was not good at all. The hotels were terrible, beds were uncomfortable and locations were Even worse. Our tour guide was good but we were rushed in every city and felt like we couldn’t enjoy...
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1 comment
Kit
#1419692

Hello,

We do regret if your tour was not up to expectations or if you were disappointed with your accommodations. In regards to the pace, our goal is to allow passengers to see and experience as much of the local culture as possible in the short amount of time. Naturally, if we can be of any assistance, please don’t hesitate to contact us.

Review
#1159433 Review #1159433 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Bad quality
4.3
Details
Gate1travel review - Absolutely wonderful
Gate1travel review - Absolutely wonderful
Gate1travel review - Absolutely wonderful
Gate1travel review - Absolutely wonderful
Gate1travel review - Absolutely wonderful
Gate1travel review - Absolutely wonderful
Gate1travel review - Absolutely wonderful
Gate1travel review - Absolutely wonderful
Gate1travel review - Absolutely wonderful
Gate1travel review - Absolutely wonderful
We just came back from 16 Thailand with Phuket. Nov 15-29. From the very start the holiday was everything we could have ever dreamed of. Ranee was our tour rep and she was awesome. Ranee is very outgoing, knowledgeable, funny, well spoken. We could have asked for a...
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1 comment
Anonymous
#1426907

Poor attempt at advertising .

Read the rest of the reviews.

Complaint has been registered with the webmaster.

Review
#1150392 Review #1150392 is a subjective opinion of poster.
Service
Gate1Travel 16 Day Classic Thailand With Phuket Tour
Reason of review
Good quality
4.2
Details
Completed 2 trips 14 day China and 14 day South Africa. Australian customer service is first class and I needed to change dates etc. Tours ,guides and hotels were excellent and tour included more than what was offered on the brouchure.After reading the complaints on...
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3 comments
Anonymous
#1410480

You obviously are a paid *** from the Gate 1. You need to F*$k Off.

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Review
#1130851 Review #1130851 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Good quality

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Mailing Address:
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
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4.4
Details
Gate1travel review - Great tour of northern Italy! Fabulous time
I'm very pleased to say I was very satisfied my wife and I flew out of Newark New Jersey and to Milan Italy from there on to Lake Como from there on to viona Italy and then on to Venice from Venice to Tuscany a winery on to Florence from Florence we proceeded to Rome...
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Review
#1127820 Review #1127820 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Good quality