Rating: 3 Stars Clear all filters (18 of 374 reviews match)
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1 comment
3.4
Details
Gate one cheaped our Phillps Island Penguin tour and put 5 of us on a tour with another group. Problem: bus was extremely uncomfortable Seats as hard as a rock. No leg room. I’m 5’3” and my legs hit the back of the seat. Bus had terrible suspension bounced all over....
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Gate1Travel
#1676978

Hello, We do regret if your tour was not up to your expectations or if you felt the bus was not suitable. We do take our clients feedback very seriously and appreciate you tak...

Author
Reason of review
Bad quality
Review #1517679 is a subjective opinion of poster.
1 comment
2.8
Details
Gate1travel - Refund on optional excursion
Did a trip to New Zealand with Gate1. Trip itself was wonderful. Signed up for optional excursions, including a nature walk. Could not do the walk because of a pulled back muscle from having to porter our own luggage at two different hotels. Trip costs include luggage...
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Gate1Travel
#1651432

Hello, Porterage is included in every lodging. Some are slower to get the luggage to the individual rooms, and we always make it known and allow any guests to carry their own ...

Author
Pros
  • Value
Cons
  • Repeated refusal to make things right
Reason of review
Poor customer service
Loss
$120
Preferred solution
Full refund
Tags
  • Gate 1 Customer Service
Review #1461859 is a subjective opinion of poster.
3 comments
3.0
Details
Three women traveling together, requested one room but were told by the sales agent on the phone that we would EACH HAVE A BED (or rollaway or sofa bed). On the tour, we found that two of the hotels (3 nights) had only 2 double beds, resulting in having to rent another...
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Anonymous
#1591337

Yes, we had a similar problem with Gate 1 on a recent Greece trip. We were told we would have two "separate" beds at each hotel. However, at one hotel, it was one bed frame wi...

Author
Location
Fort Washington, Pennsylvania
Pros
  • Tour guide did her job well
Cons
  • Misrepresentation at the time of booking
Reason of review
Poor customer service
Loss
$600
Preferred solution
Let the company propose a solution
Review #1346374 is a subjective opinion of poster.
1 comment
2.5
Details
I booked a trip to India and then the price went down. I contacted GATE1 Travel and they were nice to give me a credit of $600 torward my next trip. I went to book my next trip and I spoke to someone (Beth) at GATE1 Travel and they told me I could use the $600 credit...
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Gate1Travel
#1543562

Hello, We do regret any lapse in service when you contacted us regarding the credit. Upon review of the information sent to you regarding your credit, it does state, "you are ...

Author
Location
Fort Washington, Pennsylvania
Pros
  • Large selection of vacations
Cons
  • Will be the last
Reason of review
Pricing issue
Loss
$675
Preferred solution
Let the company propose a solution
Review #1317861 is a subjective opinion of poster.
4 comments
2.9
Details
After travel, I realized that there was conflict information, and submitted the issue via email to clarify. After a few follow up emails, finally I got a call from Renda J, as soon as I picked up the phone, she said "what do you want?" and not even willing to listen my...
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Gate1Travel
#1489634

We have responded to your concerns several times and did not find evidence to support your claim. Likewise, we took the time to review the call you referenced in your review a...

Author
Pros
  • Website
Cons
  • Post travel customer service
Reason of review
Poor customer service
Loss
$75
Preferred solution
Let the company propose a solution
Review #1265293 is a subjective opinion of poster.
1 comment
2.6
Details
Booked a trip to Morroco. The scheduled airline changed flights and we were offered a chance to rebook. At first Gate 1 wanted to bill us more than the whole trip cost but after negotiating they honored the package price, minus cash discount as we had to book...
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Gate1Travel
#1392807

Hello,We sincerely regret any inconvenience caused by your schedule changes. Unfortunately, such changes are made directly by the airline and are beyond Gate 1’s control as we...

Author
Reason of review
Pricing issue
Review #1104665 is a subjective opinion of poster.
5 comments
2.9
Details
First, I have enjoyed numerous trips with Gate 1 and have recommended the company to many people - but that will stop. I have found a flaw in their system and future clients should be aware before they choose to utilize Gate 1 travel. Secondly, my upcoming trip to...
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Anonymous
#1376980

I have traveled with gate one numerous times. It is clearly stated that transfers are NOT included if you travel early or stay later. I do however, feel the hotel and meal q...

Author
Location
Fort Washington, Pennsylvania
Reason of review
Not as described/ advertised
Review #1097318 is a subjective opinion of poster.
2 comments
3.0
Details
Just returned from 10 day Southern England & Wales tour with Gate1. Our tour guide Laurent Robert is the WORST tour guide I ever had. From day one, he said " l won't bored you with more information. If have question ask, other wise just sit back and enjoy the ride." We...
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Anonymous
#1345140

How about GATE 1 accepting responsibility and providing some sort of compensation? How quickly Gate 1 is to accept compliments and even quicker to pass the buck!

Author
Reason of review
Worst tour guide
Review #1058005 is a subjective opinion of poster.
1 comment
2.6
Details
This was our second trip with Gate1. We went to Paris two days prior to the beginning of the tour. There was no one to meet us at Charles de Gaulle airport, and, after contacting Gate1, we were told they had no knowledge of a representative needing to be at the...
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Gate1Travel
#1216976

While it seems you enjoyed your trip overall, as well as the services of your guide, we regret to hear of any issues or disappointment with your transfer and accommodations. P...

Author
Location
Fairmont, West Virginia
Reason of review
Poor customer service
Review #922171 is a subjective opinion of poster.

Contact Gate1travel Customer Service

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Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
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Latest Question

Gate1travel Questions
1 comment
2.7
Details
Just got back from their 8 day tour of Mt. Rushmore and Yellowstone. It was our third tour with Gate1 and we were expecting good things. We used Gate1 to book all of our airline reservations. When we arrived in the destination airport of Rapid City, SD, there was...
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Gate1Travel
#1216980

While we do our best to provide as much information as possible within our travel documents, we are sorry to hear if there was any misunderstanding in regards to the transfer....

Author
Location
Springfield, Virginia
Pros
  • Our tour guide richard
Cons
  • Travel and arrival
Reason of review
Poor customer service
Tags
  • Mt Rushmore
  • Yellowstone
Review #922140 is a subjective opinion of poster.