Rating: 2 Stars Clear all filters (30 of 374 reviews match)
Filter by rating
filters
Product:
Show
Rating:
2 comments
1.5
Details
TO PROSPECTIVE GATE1 TRAVEL CLIENTS: Herewith is a lengthy review of our (my wife and I) last September’s (2018) Gate 1 travel package experience. This review has taken a long time to generate because of the dispute that ensued between Gate1 and usI. First, let me say...
View full review
Anonymous
#1663440

I agree with the other comment. I would never drive in a foreign country, at my younger age. Gate 1 has no control over the flights. The price is always higher if you change t...

Author
Cons
  • Read my review
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
Review #1492559 is a subjective opinion of poster.
1 comment
2.1
Details
Sw a supervisor name Bre and he was rude and had a slick mouth. He was not accomodating at all. I phoned to confirm my seating request and was just informed, that I must contact the Airline directly. They never ever mentioned, this to me, when I initally made my...
View full review
Gate1Travel
#1607835

Hello, We sincerely apologize if you experienced any lapse in service when contacting us and we will review how this is handled in the future. Please know that seat assignment...

Author
Location
Fort Washington, Pennsylvania
Reason of review
Poor customer service
Review #1392988 is a subjective opinion of poster.
1 comment
1.8
Details
Groupon sold me a vacation through Gate 1 the day before the voucher expired. I called when I could (the next day) but the lady working at Gate 1 said I now have to get a refund through Groupon and that if I wanted to switch to another vacation, she's unable to. As the...
View full review
Gate1Travel
#1548498

Hello, It is difficult to speak to the specifics of what occurred without more information. While we want to sell you the vacation you want, the Groupon vouchers are sold for ...

Author
Reason of review
Order processing issue
Review #1338219 is a subjective opinion of poster.
1 comment
2.3
Details
I have travel wtih Gate 1 planned. I do not feel that anyone has been particiulary helpful. The agents are not helpful (nice but do not seem well informed). If you get a supervisor on the phone, they are not much better. In my experience, the smallest things take...
View full review
Gate1Travel
#1422324

Hello,We sincerely apologize if you felt like you experienced any lapse in service when contacting us with your questions, we will review how this is handled in the future. We...

Author
Pros
  • Only using becuase my group selected this agency
Cons
  • Will be the last
  • Poor customer service
  • Lack of problem resolution
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1173119 is a subjective opinion of poster.
2 comments
1.8
Details
When Gate1 induces you to book early by stating that prices will go up by $400 after a June 15 deadline, it is completely bogus. In my case, I booked in May just to discover 6 weeks later that prices had gone DOWN, not up. Their customer service is dreadful with people...
View full review
Gate1Travel
#1362468

Hello,We regret if you felt there was a lapse in service when contacting us with your concerns. Please understand that Gate 1 is an intermediary between our various travel sup...

Author
Cons
  • Very deceptive sales practices
Reason of review
Deceptive practices
Loss
$300
Preferred solution
Full refund
Review #1084465 is a subjective opinion of poster.
2 comments
2.4
Details
Just returned from South Africa June 3rd. Our tour guide told us on the first day if we were late he would leave us. Every time we got off the bus he said no shopping and only gave us time to go to the bathroom. Every time we arrived to sit in the hotel for 3 hours...
View full review
SwankyJellyfish
#1663741

We are planning our trip as well. What's name of tour guild ?

Author
Reason of review
Poor customer service
Review #1062615 is a subjective opinion of poster.
3 comments
1.9
Details
Beware of this company. Our family of 4 booked a trip to Italy for March 2017, unfortunately we experienced many problems trying to get help from them when our flights were cancelled 2 days in a row (snowstorm, then mechanical failure). In the end, they did not help us...
View full review
Anonymous
#1328566

I have read a number of Gate1 reviews doing my research for a proposed holiday and I think the adage ' you get what you pay for' seems to sum up the Gate1 experience comments....

Author
Location
Fort Washington, Pennsylvania
Cons
  • Very poor customer service
Reason of review
Poor customer service
Preferred solution
provide customer service, don't leave people stranded, train your staff to actually help
Review #1041715 is a subjective opinion of poster.
2 comments
2.3
Details
Had the terrible experience with Gate 1 Travel. The worst travel company of my lifetime led by Dani Mosher Pipany as a president , Beth Feleger as supervisor .. others... They do not care about people. The king in this company is money. I should read this review before...
View full review
Anonymous
#1495880

Just returned from Puglia/Sorrento etc trip to Italy. It was the best. Last May we did northern Italy with Perrillo. Perrillo put us in two atrocious hotels - one we had to ch...

Author
Location
Fort Washington, Pennsylvania
Cons
  • Stiff 35 50 penalty 2 and a half month before departure
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1984
Preferred solution
Full refund
Review #1039764 is a subjective opinion of poster.
1 comment
1.8
Details
Haven't even gone on the trip yet and already some bait and switch concerns. The trip is advertised as "11 day tour" but they count the travel days on both ends as part of tour! Very disingenuous. Then they advertise the price - land only is $1899 but there's only one...
View full review
Gate1Travel
#1292335

Hello,We sincerely regret any disappointment. Please know that our travel prices fluctuate for a variety of reasons. Additionally, as indicated on our website we list pricing ...

Author
Pros
  • Only using them cuz my friend wants to
Cons
  • See above comments
Reason of review
disingenuous advertising, incorrect pricing
Loss
$1
Preferred solution
Let the company propose a solution
Review #1008292 is a subjective opinion of poster.

Contact Gate1travel Customer Service

Mailing Address:
Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
All Gate1travel Contacts

Latest Question

Gate1travel Questions
2 comments
2.1
Details
We booked a luxury trip to Vietnam, Cambodia and Thailand. Gate1 cancelled our trip because too few people signed up. They offered a last minute alternative date which did not work for us. We are supposed to receive a full refund but it's now over a week and no credit...
View full review
Gate1Travel
#1277347

Hello,We sincerely regret not being able to have you travel with us. Escorted tour packages are based upon a minimum number of participants. That said,in regards to your refun...

Author
Reason of review
Problems with payment
Review #995955 is a subjective opinion of poster.