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1.5
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TO PROSPECTIVE GATE1 TRAVEL CLIENTS: Herewith is a lengthy review of our (my wife and I) last September’s (2018) Gate 1 travel package experience. This review has taken a long time to generate because of the dispute that ensued between Gate1 and usI. First, let me say...
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2 comments
Anonymous
#1663440

I agree with the other comment. I would never drive in a foreign country, at my younger age.

Gate 1 has no control over the flights. The price is always higher if you change the departing city. I have been on 16 Gate 1 trips, so I kind of know what I am talking about. The only issue I think that is legitimate is the cancellation of your car rental reservation.

However, there seems to be something missing from your story. It doesn't make sense and details don't add up. As retired doctors, why didn't you dispute the $100 on your credit card.

Certainly, you know you could do this? Again, details don't add up.

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Review
#1492559 Review #1492559 is a subjective opinion of poster.
Cons
  • Read my review
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
2.1
Details
Sw a supervisor name Bre and he was rude and had a slick mouth. He was not accomodating at all. I phoned to confirm my seating request and was just informed, that I must contact the Airline directly. They never ever mentioned, this to me, when I initally made my...
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1 comment
Gate1Travel
#1607835

Hello, We sincerely apologize if you experienced any lapse in service when contacting us and we will review how this is handled in the future. Please know that seat assignments are controlled by the airline and sometimes they do not allow us to request or assign airline seats prior to departure. We regret any inconvenience this may have caused.

Review
#1392988 Review #1392988 is a subjective opinion of poster.
Reason of review
Poor customer service
1.8
Details
Groupon sold me a vacation through Gate 1 the day before the voucher expired. I called when I could (the next day) but the lady working at Gate 1 said I now have to get a refund through Groupon and that if I wanted to switch to another vacation, she's unable to. As the...
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1 comment
Gate1Travel
#1548498

Hello, It is difficult to speak to the specifics of what occurred without more information. While we want to sell you the vacation you want, the Groupon vouchers are sold for a specific product with specific departures dates that may vary in price. For this reason, we are unable to simply switch you to a different trip and you must make the exchange with Groupon.

Review
#1338219 Review #1338219 is a subjective opinion of poster.
Reason of review
Order processing issue
2.3
Details
I have travel wtih Gate 1 planned. I do not feel that anyone has been particiulary helpful. The agents are not helpful (nice but do not seem well informed). If you get a supervisor on the phone, they are not much better. In my experience, the smallest things take...
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1 comment
Gate1Travel
#1422324

Hello,

We sincerely apologize if you felt like you experienced any lapse in service when contacting us with your questions, we will review how this is handled in the future. We do appreciate you sharing your feedback as it is an invaluable training tool. Naturally, if we can be of any assistance, please don't hesitate to contact us.

Review
#1173119 Review #1173119 is a subjective opinion of poster.
Pros
  • Only using becuase my group selected this agency
Cons
  • Will be the last
  • Poor customer service
  • Lack of problem resolution
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.8
Details
When Gate1 induces you to book early by stating that prices will go up by $400 after a June 15 deadline, it is completely bogus. In my case, I booked in May just to discover 6 weeks later that prices had gone DOWN, not up. Their customer service is dreadful with people...
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2 comments
Gate1Travel
#1362468

Hello,

We regret if you felt there was a lapse in service when contacting us with your concerns. Please understand that Gate 1 is an intermediary between our various travel suppliers and yourself, the traveling passenger.

The suppliers provide sales prices for a relatively short window, which allows us to bring last minute deals to the market.

Please know that pricing on our website does also vary based on dates of departures and the city along with any early booking discounts or promotions. Naturally, if we can be of any further assistance, please dont hesitate to contact us.

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Review
#1084465 Review #1084465 is a subjective opinion of poster.
Cons
  • Very deceptive sales practices
Reason of review
Deceptive practices
Loss
$300
Preferred solution
Full refund
2.4
Details
Just returned from South Africa June 3rd. Our tour guide told us on the first day if we were late he would leave us. Every time we got off the bus he said no shopping and only gave us time to go to the bathroom. Every time we arrived to sit in the hotel for 3 hours...
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2 comments
SwankyJellyfish
#1663741

We are planning our trip as well. What's name of tour guild ?

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Review
#1062615 Review #1062615 is a subjective opinion of poster.
Reason of review
Poor customer service
1.9
Details

Update by user May 05, 2017

Please be warned, this company was not helpful when we were stranded, they would not help us meet up with the tour group after our fights were cancelled, they wanted us to deal directly with the airlines even though we were having so many problems rebooking two...

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3 comments
Anonymous
#1328566

I have read a number of Gate1 reviews doing my research for a proposed holiday and I think the adage ' you get what you pay for' seems to sum up the Gate1 experience comments.

If a price seems too good to be true do your homework is my advice. So after reading many reviews I will follow my own advice and look elsewhere.

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Review
#1041715 Review #1041715 is a subjective opinion of poster.
Cons
  • Very poor customer service
Reason of review
Poor customer service
Preferred solution
provide customer service, don't leave people stranded, train your staff to actually help
2.3
Details

Update by user Apr 28, 2017

Stiff , unreasonable %35 - %50 penalty 2.5 months before departure

under all sold out condition. Terrible policy.

Terrible company. Terrible president and customer service.

Money is king for them not people they work for.

Original review posted by user Apr 27, 2017

Had the terrible experience with Gate 1...
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2 comments
Anonymous
#1495880

Just returned from Puglia/Sorrento etc trip to Italy. It was the best.

Last May we did northern Italy with Perrillo. Perrillo put us in two atrocious hotels - one we had to change rooms 4x- FB theoughout the trip substandard for Italy. Skimpy lunch in Venice.(we were told Perrillo only ordered one salad now per huge table and one bottle each of red and white.

NO MORE.Gate 1 awesome hotels and food. Francesco the group escort so knowledgeable, helpful and interesting.I will not use any other than Gate 1.

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Review
#1039764 Review #1039764 is a subjective opinion of poster.
Cons
  • Stiff 35 50 penalty 2 and a half month before departure
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1984
Preferred solution
Full refund
1.8
Details
Haven't even gone on the trip yet and already some bait and switch concerns. The trip is advertised as "11 day tour" but they count the travel days on both ends as part of tour! Very disingenuous. Then they advertise the price - land only is $1899 but there's only one...
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1 comment
Gate1Travel
#1292335

Hello,

We sincerely regret any disappointment. Please know that our travel prices fluctuate for a variety of reasons.

Additionally, as indicated on our website we list pricing for our packages as starting “from” the lowest price.

We do include a great deal of information on our website including both hotel details as well as the itinerary which reflects that travel time is included. We do so to ensure our clients have the most complete information

prior to making their final travel plans.

Review
#1008292 Review #1008292 is a subjective opinion of poster.
Pros
  • Only using them cuz my friend wants to
Cons
  • See above comments
Reason of review
disingenuous advertising, incorrect pricing
Loss
$1
Preferred solution
Let the company propose a solution

Contact Gate1travel Customer Service

Mailing Address:
Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
All Gate1travel Contacts

Latest Question

Gate1travel Questions
2.1
Details
We booked a luxury trip to Vietnam, Cambodia and Thailand. Gate1 cancelled our trip because too few people signed up. They offered a last minute alternative date which did not work for us. We are supposed to receive a full refund but it's now over a week and no credit...
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2 comments
Gate1Travel
#1277347

Hello,

We sincerely regret not being able to have you travel with us. Escorted tour packages are based upon a minimum number of participants. That said,

in regards to your refund, please either contact us with your booking details for an update or you can follow up with your credit card company as their

refund policy may vary and it can take several days for the credit to be reflected depending on your billing cycle.

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Review
#995955 Review #995955 is a subjective opinion of poster.
Reason of review
Problems with payment