filters
State:
Show
City:
Show
Product:
Show
Background:Back in August 2008, with much enthusiasm and excitement we (my wife and I) made a reservation for a sight seeing tour to Egypt, from March 16 to 25 , 2009, with GATE1 Travel (10 Day Egypt For Less with 4 Day Nile Cruise). We decided to make an early...
View full review
93 comments
Anonymous
#1738914

https://www.tripadvisor.com/ShowTopic-g1-i12290-k11430043-Terrible_experience_with_Gate1-Bargain_Travel.html

View more comments
Review
#148554 Review #148554 is a subjective opinion of poster.
Service
Gate1travel Cruise Booking
Loss
$5000
1.0
Details
Gate1travel review - Terrible service .. beware
Gate1travel review - Terrible service .. beware
I booked a trip in Dec 2018, I needed to change the travel dates, I called two months before my trip in Sept 2019 to reschedule due to my son graduating from Navy Bootcamp. They told me no military was not a good enough reason, that I’d have to cancel and they’d keep...
View full review
6 comments
Anonymous
#1781268

So you assumed your grad wouldn't graduate, booked a vacation during that time and when you found out they WOULD graduate, your non-refundable vacation wasn't refundable so that you could attend a graduation, you complain? Why on earth would any company give you a refund in this situation?

You deserve special treatment because this is a "military" graduation? I don't think so.

View more comments
Review
#1671482 Review #1671482 is a subjective opinion of poster.
Service
Gate1travel Tour
Pros
  • Cheap vacations
Cons
  • Blame their vendors and customers
  • Lack of customer service care
  • Refuse to offer options when you need to make a change
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Full refund
Tags
  • Terrible Service
  • Mot Military Family Friendly
1.0
Details
Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday. When we arrived at our hotel, the room was extremely warm. After dinner, upon returning to the room,...
View full review
3 comments
Anonymous
#1761338

Why wouldn't you have contacted the emergency travel number in your travel documents?

View more comments
Review
#1640916 Review #1640916 is a subjective opinion of poster.
Service
Gate1travel Tour
Cons
  • Every customer service action they take
  • Customer service problem resoulution
Reason of review
Return, Exchange or Cancellation Policy
Loss
$800
Preferred solution
Full refund
Tags
  • Gate 1 Customer Service
1.0
Details

Update by user Aug 07

We booked a trip with Gate1 Travel so that we could visit our son who has been stationed in Asia for service in the US Navy. We paid a deposit for him in good faith, believing per his current orders that he would still be stationed there, but he was just sent back to...

View full review
2 comments
Kit
#1731988

Upon review of your records it appears that our staff was able to offer assistance with a copy of your son's orders.

View more comments
Review
#1616306 Review #1616306 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Poor customer service
Loss
$300
Preferred solution
allow me to be credited for his deposit. I am paying in full for our portion of the trip.
1.0
Details
Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday. When we arrived at our hotel, the room was extremely warm. After dinner, upon returning to the room,...
View full review
1 comment
Kit
#1740715

Hello, We are sorry if you feel there is any lapse in service. However, we did contact the hotel multiple times on your behalf.

As previously explained, they refute that anyone left the hotel due to the heat or that there were issues with the air conditioning. As such, they have charged in full per the terms of your reservation.

Review
#1633337 Review #1633337 is a subjective opinion of poster.
Product
Room
Reason of review
Bad quality
1.5
Details
TO PROSPECTIVE GATE1 TRAVEL CLIENTS: Herewith is a lengthy review of our (my wife and I) last September’s (2018) Gate 1 travel package experience. This review has taken a long time to generate because of the dispute that ensued between Gate1 and usI. First, let me say...
View full review
2 comments
Anonymous
#1663440

I agree with the other comment. I would never drive in a foreign country, at my younger age.

Gate 1 has no control over the flights. The price is always higher if you change the departing city. I have been on 16 Gate 1 trips, so I kind of know what I am talking about. The only issue I think that is legitimate is the cancellation of your car rental reservation.

However, there seems to be something missing from your story. It doesn't make sense and details don't add up. As retired doctors, why didn't you dispute the $100 on your credit card.

Certainly, you know you could do this? Again, details don't add up.

View more comments
Review
#1492559 Review #1492559 is a subjective opinion of poster.
Service
Gate1travel Vacation Package
Cons
  • Read my review
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund

Gate1travel review in Abu Dhabi, Abu Dhabi: Why i wait for issue my ticket ?

i book ticket from dubai to cairo before three days and the ticket not isuue why? ref no 5400067
View full review
1 comment
Kit
#1770484

Hello, I am not sure that you booked your tickets through our company. We are Gate 1 Travel, a U.S.based tour operator. It seems you may have booked through Gate 1 which is a European consolidator whom we have no association with.

Review
#1679771 Review #1679771 is a subjective opinion of poster.
Reason of review
Bad quality

Gate1travel review: Incompetent regarding flight scheduling

Gate 1 is incompetent in flight scheduling. Orientation w tour manager for Japan will be @ 7pm but flight will arrive @ 11pm. We paid Gate 1 to do their basic job; Schedule flight time coordinates w tour orientation & not arrival in a forgien country @ night w no pick which we prepaid for the pickup.Gate 1 doesn't seem to rectify their mistake. Gate 1 keeps stalling stating they r working on it. It takes more than 2 wks to change a flight schedule. Avoid Gate 1 fr now on.
View full review
1 comment
Kit
#1758438

Hello, Please know hat without your booking information, it is difficult to comment about your arrival time. However, our system offers the options available at the time you book along with the best possible pricing. Should you still require assistance with getting this matter resolved, please don't hesitate to request a supervisor.

Review
#1652437 Review #1652437 is a subjective opinion of poster.
Cons
  • Excuses
Reason of review
Poor customer service
4.3
Details
Gate1travel review - Absolutely wonderful
Gate1travel review - Absolutely wonderful
Gate1travel review - Absolutely wonderful
Gate1travel review - Absolutely wonderful
Gate1travel review - Absolutely wonderful
Gate1travel review - Absolutely wonderful
Gate1travel review - Absolutely wonderful
Gate1travel review - Absolutely wonderful
Gate1travel review - Absolutely wonderful
Gate1travel review - Absolutely wonderful
We just came back from 16 Thailand with Phuket. Nov 15-29. From the very start the holiday was everything we could have ever dreamed of. Ranee was our tour rep and she was awesome. Ranee is very outgoing, knowledgeable, funny, well spoken. We could have asked for a...
View full review
1 comment
Anonymous
#1426907

Poor attempt at advertising .

Read the rest of the reviews.

Complaint has been registered with the webmaster.

Review
#1150392 Review #1150392 is a subjective opinion of poster.
Service
Gate1Travel 16 Day Classic Thailand With Phuket Tour
Reason of review
Good quality

Contact Gate1travel Customer Service

Website:
Mailing Address:
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
All Gate1travel Contacts

Gate1travel Products and Services Reviews

Compare Gate1travel to

Gate1travel
Gate1travel
1975 reviews
2.9
VS
Expedia
Expedia
1975 reviews
1.5
Compare Gate1travel vs Expedia

Latest Question

Gate1travel Questions
1.0
Details
We needed to travel from Regensburg to Prague Fly back to Paris. The bus driver had the bathroom locked so it was not available. I asked the bus driver to let me use the bathroom and they told me it was dirty. When I told him I don’t care he finally unlocked it and the...
View full review
2 comments
Kit
#1721889

Hello, We sincerely apologize if you experienced any lapse in service with your bus driver. We do take our clients feedback very seriously and carefully evaluate the performance of every driver.

We do appreciate you sharing your feedback as it is an invaluable training tool. After reviewing your records, we do understand that one of our Customer Service agents have reached out to you in an effort to address your concerns.

View more comments
Review
#1573056 Review #1573056 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Reason of review
Poor customer service