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Background:Back in August 2008, with much enthusiasm and excitement we (my wife and I) made a reservation for a sight seeing tour to Egypt, from March 16 to 25 , 2009, with GATE1 Travel (10 Day Egypt For Less with 4 Day Nile Cruise). We decided to make an early...
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Anonymous
Anonymous

If you voice a legitimate complaint today someone is bound to attack you. The person who should have read the complaint more closely is libbyp04. The travellers were screwed b...

Anonymous
libbyp04

It's an old review but I am suspect of how culpable the travelers are for not clearly studying their travel documents. I have not traveled with Gate 1, but I am thinking about...

#148554
Reply to reviews
TO PROSPECTIVE GATE1 TRAVEL CLIENTS: Herewith is a lengthy review of our (my wife and I) last September’s (2018) Gate 1 travel package experience. This review has taken a long time to generate because of the dispute that ensued between Gate1 and usI. First, let me say...
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Anonymous
Anonymous

I agree with the other comment. I would never drive in a foreign country, at my younger age. Gate 1 has no control over the flights. The price is always higher if you change t...

Anonymous
Anonymous

Gate 1 does not control the airlines and has nothing to do with the flights you selected to get to Milan. This package clearly shows the amount of driving required once you la...

1.5
I didn't like
  • Read my review
#1492559
Reply to reviews
Resolved
Buyer beware!! We took one trip with Gate 1 to Morocco and were very pleased. We took the change for any reason insurance and didn't have to use it, fortunately. So my spouse booked a 6 day trip to Iceland for a surprise for Christmas (very thoughtful). Again buying...
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Gate1Travel
Gate1Travel

Hello, While we do regret any misunderstanding, after further review, it appears as though you indicated you would be filing a claim with insurance. Should you wish to utilize...

4.2
I didn't like
  • Repeated refusal to make things right
  • Excuses
  • Misrepresentation of cancellation policy
#1447658
Reply to reviews
I have never even booked a trip with Gate 1 Travel, and I am already disgusted with them and will tell everyone I know to stay away from them. Let me start by saying I am 75 years old and am not a travel rookie. I have been travelling around the world on both business...
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Anonymous
W Luebs

After reading the Gate 1 reviews, there is only a slim chance I would book them. I completely understand and sympathize with the Gate 1 customers that were not treated well i...

Gate1Travel
Gate1Travel

Hello,We do apologize for the lapse in service. After research, we have located the call and forwarded this to the manager of Reservations to review with the agent directly. W...

1.3
I didn't like
  • Arrogant customer service rep
#1168014
Reply to reviews
BUYER BEWARE!!!!! I don't know about the other people posting these reviews but a "Great Trip" is the farthest thing from the experience we had with Gate 1 Travel. We also knew that we were getting an amazing deal to fly to Italy for 8 days but it was the WORST...
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Anonymous
Anonymous

As an experienced traveler, I always check out hotels on Trip Advisor before confirming a reservation.

Anonymous
Anonymous

Sounds like a whiner to me. I traveled with Gate 1 five times and all I can say is that the service and assistance is nothing but OUTSTANDING. ALL of my accommodations are 5 s...

1.0
Montecatini Terme, Tuscany
I didn't like
  • This company sucks
#937099
Reply to reviews
Three years after purchasing a trip to Peru through GROUPON, I have never taken the trip and never received a credit or refund. I saved for 4 years to be able to take this "bucket list trip" with a friend. After purchasing the GROUPON, the trip was scheduled through...
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Gate1Travel
Gate1Travel

Hello, While we want to sell you the vacation you want, the Groupon vouchers are sold for a specific product with specific departures dates that may vary in price. For this re...

1.0
I didn't like
  • Customer service unwilling to offer options or be reasonable
  • Unprofessional treatment i received
  • Repeated refusal to make things right
#1363617
Reply to reviews
I booked a tour last year and was very happy. I decided to book book your Kladescope of Morocco tour, and paid for ii. Reservation1595005 -11,departing 19th April. I was really looking forward to the tour. Unfortunately had a small accident ,scraping my shin. All was...
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1.0
#1507776
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Gate1travel - Phillips island penguin expert in Australia

Gate one cheaped our Phillps Island Penguin tour and put 5 of us on a tour with another group. Problem: bus was extremely uncomfortable Seats as hard as a rock. No leg room. I’m 5’3” and my legs hit the back of the seat. Bus had terrible suspension bounced all over. This was not up to the high quality of their other tours. Don’t bother to book it. If Gate one puts you with another tour group be cautious.
3.4
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
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Value for money
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#1517679
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Show
I had the great misfortune of dealing with this company. I ordered a trip for my wife and I which was recommended by Travel Zoo. We paid over $1700 including over $300 for two cancellation coverage plans. The company pushed a "cancel for any reason" plan which they now...
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Gate1Travel
Gate1Travel

Hello,It appears that you purchased the travel package and its associated components online without the aid of Gate 1 staff. You had the option to accept or deny any of the co...

Anonymous
GEW

Very poor experience as well. My husband was smart though. Even though we did not purchase travel insurance when things went wrong through no fault of ours, he called credit c...

#1273110
Reply to reviews

Contact Gate1travel Customer Service

Mailing Address:
Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
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Gate1travel - Refund on optional excursion
Did a trip to New Zealand with Gate1. Trip itself was wonderful. Signed up for optional excursions, including a nature walk. Could not do the walk because of a pulled back muscle from having to porter our own luggage at two different hotels. Trip costs include luggage...
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Gate1Travel
Gate1Travel

Hello, Porterage is included in every lodging. Some are slower to get the luggage to the individual rooms, and we always make it known and allow any guests to carry their own ...

2.8
I liked
  • Value
I didn't like
  • Repeated refusal to make things right
#1461859
Reply to reviews