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Background:Back in August 2008, with much enthusiasm and excitement we (my wife and I) made a reservation for a sight seeing tour to Egypt, from March 16 to 25 , 2009, with GATE1 Travel (10 Day Egypt For Less with 4 Day Nile Cruise). We decided to make an early...
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Anonymous
Anonymous

You state that they told you well in advance -- and in writing -- that your second flight was an evening flight, yes? And you overlooked that. Unfortunate.

Anonymous
Anonymous

Agree that your Gate 1 trip was horribly mishandled!

Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
We just came back from 16 Thailand with Phuket. Nov 15-29. From the very start the holiday was everything we could have ever dreamed of. Ranee was our tour rep and she was awesome. Ranee is very outgoing, knowledgeable, funny, well spoken. We could have asked for a...
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Anonymous
Franklin

Poor attempt at advertising .Read the rest of the reviews.Complaint has been registered with the webmaster.

TO PROSPECTIVE GATE1 TRAVEL CLIENTS: Herewith is a lengthy review of our (my wife and I) last September’s (2018) Gate 1 travel package experience. This review has taken a long time to generate because of the dispute that ensued between Gate1 and usI. First, let me say...
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Anonymous
Anonymous

I agree with the other comment. I would never drive in a foreign country, at my younger age. Gate 1 has no control over the flights. The price is always higher if you change t...

Anonymous
Anonymous

Gate 1 does not control the airlines and has nothing to do with the flights you selected to get to Milan. This package clearly shows the amount of driving required once you la...

1.5
I didn't like
  • Read my review
#1492559
Resolved
Buyer beware!! We took one trip with Gate 1 to Morocco and were very pleased. We took the change for any reason insurance and didn't have to use it, fortunately. So my spouse booked a 6 day trip to Iceland for a surprise for Christmas (very thoughtful). Again buying...
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Gate1Travel
Gate1Travel

Hello, While we do regret any misunderstanding, after further review, it appears as though you indicated you would be filing a claim with insurance. Should you wish to utilize...

4.2
I didn't like
  • Repeated refusal to make things right
  • Misrepresentation of cancellation policy
  • Excuses
#1447658
Gate1travel - Refund on optional excursion
Did a trip to New Zealand with Gate1. Trip itself was wonderful. Signed up for optional excursions, including a nature walk. Could not do the walk because of a pulled back muscle from having to porter our own luggage at two different hotels. Trip costs include luggage...
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Gate1Travel
Gate1Travel

Hello, Porterage is included in every lodging. Some are slower to get the luggage to the individual rooms, and we always make it known and allow any guests to carry their own ...

2.8
I liked
  • Value
I didn't like
  • Repeated refusal to make things right
#1461859
I have never even booked a trip with Gate 1 Travel, and I am already disgusted with them and will tell everyone I know to stay away from them. Let me start by saying I am 75 years old and am not a travel rookie. I have been travelling around the world on both business...
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Anonymous
W Luebs

After reading the Gate 1 reviews, there is only a slim chance I would book them. I completely understand and sympathize with the Gate 1 customers that were not treated well i...

Gate1Travel
Gate1Travel

Hello,We do apologize for the lapse in service. After research, we have located the call and forwarded this to the manager of Reservations to review with the agent directly. W...

1.3
I didn't like
  • Arrogant customer service rep
#1168014
BUYER BEWARE!!!!! I don't know about the other people posting these reviews but a "Great Trip" is the farthest thing from the experience we had with Gate 1 Travel. We also knew that we were getting an amazing deal to fly to Italy for 8 days but it was the WORST...
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Anonymous
Anonymous

As an experienced traveler, I always check out hotels on Trip Advisor before confirming a reservation.

Anonymous
Anonymous

Sounds like a whiner to me. I traveled with Gate 1 five times and all I can say is that the service and assistance is nothing but OUTSTANDING. ALL of my accommodations are 5 s...

1.0
Montecatini Terme, Tuscany
I didn't like
  • This company sucks
#937099
My wife and myself took a tour with Gate 1 to Morocco in February, which I must say was very nicely organized. Where I have had an unpleasant experience with Gate 1 is in the booking of my flights thru Gate 1, and their refusal to address my issue. In booking our...
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Gate1Travel
Gate1Travel

Hello, After reviewing your records, it appears the flight from Atlanta to Paris and the flight from Paris to Casablanca were in Premium Economy. The other flight segments wer...

3.7
I liked
  • Well organized tours
I didn't like
  • Customer service problem resoulution
#1523216
I booked a tour last year and was very happy. I decided to book book your Kladescope of Morocco tour, and paid for ii. Reservation1595005 -11,departing 19th April. I was really looking forward to the tour. Unfortunately had a small accident ,scraping my shin. All was...
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Gate1Travel
Gate1Travel

Hello, We are sorry to hear that you were not able to travel with us. Please kindly note that our cancellation policies are dictated by pre-negotiated vendor agreements. This ...

1.0
#1507776

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Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
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Latest Question

Gate1travel Questions
Three years after purchasing a trip to Peru through GROUPON, I have never taken the trip and never received a credit or refund. I saved for 4 years to be able to take this "bucket list trip" with a friend. After purchasing the GROUPON, the trip was scheduled through...
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Gate1Travel
Gate1Travel

Hello, While we want to sell you the vacation you want, the Groupon vouchers are sold for a specific product with specific departures dates that may vary in price. For this re...

1.0
I didn't like
  • Customer service unwilling to offer options or be reasonable
  • Complete lack of empathy
  • Unprofessional treatment i received
#1363617