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84 comments
Background:Back in August 2008, with much enthusiasm and excitement we (my wife and I) made a reservation for a sight seeing tour to Egypt, from March 16 to 25 , 2009, with GATE1 Travel (10 Day Egypt For Less with 4 Day Nile Cruise). We decided to make an early...
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BewilderedBlackbird429
#1712636

You should have gone over your itinerary from Gate 1 carefully when you received it. You would have caught the mistake that set off this series of sad events. I think the prob...

Author
Location
Pleasanton, California
Loss
$5000
Review #148554 is a subjective opinion of poster.
0 comments

Gate1travel - Lousy tour guide.

1.0
Details
We needed to travel from Regensburg to Prague Fly back to Paris. The bus driver had the bathroom locked so it was not available. I asked the bus driver to let me use the bathroom and they told me it was dirty. When I told him I don’t care he finally unlocked it and the bathroom was spotless. The lazy *** just didn’t want to have to clean the bathroom after a bus trip. I contacted gale on May 24 and as of June 30 have not received any response. That was our fifth trip with gate one and I seriously doubt that will be number six. Signed me disappointed customer
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Author
Reason of review
Poor customer service
Review #1573056 is a subjective opinion of poster.
0 comments

Gate1travel - Love Gate 1

4.4
Details
I am actually shocked to read all these negative reviews. I just booked my 12th trip with Gate 1, have recommended to many friends who have all loved as well. A lot of these complaints seem to be about losing deposits or not getting money for cancellation - this is pretty standard in the industry I think. I don’t buy insurance with Gate 1, but I do make sure I have really good insurance with my credit card, personal travel insurance through a couple providers as well. I actually won’t travel with any other company.
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Author
Reason of review
Good customer service
Review #1527759 is a subjective opinion of poster.
2 comments
travelled to the former Yugoslavia for an abortion of a trip. People traveling were a mixture of stupid, rude or crude. Personal effects of minimal value vanished during brief trips on the bus. The local restaurants were a mixture of poor food or improper hygiene....
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Anonymous
#1703198

We will be going on our 7th Gate1 trip in August. They all have been sensational. We will, as always, review all documents...as directed. We will expect....the same excellent ...

Author
Reason of review
Bad quality
Review #1525752 is a subjective opinion of poster.
1 comment
We had flight reservations #1525075. Upon check in airport we’re told to standby the KLM 645 back to JFK, NY due to airline over booked. This caused aggression to my aging husband and devastated to his health health. This situation should not happen to your loyal...
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Gate1Travel
#1684083

Hello, Certainly we regret any inconvenience you may have experienced with your flights as it seems your tickets were issued and confirmed correctly through Gate 1. If you hav...

Author
Review #1524648 is a subjective opinion of poster.
1 comment
3.7
Details
My wife and myself took a tour with Gate 1 to Morocco in February, which I must say was very nicely organized. Where I have had an unpleasant experience with Gate 1 is in the booking of my flights thru Gate 1, and their refusal to address my issue. In booking our...
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Gate1Travel
#1688159

Hello, After reviewing your records, it appears the flight from Atlanta to Paris and the flight from Paris to Casablanca were in Premium Economy. The other flight segments wer...

Author
Pros
  • Well organized tours
Cons
  • Customer service problem resoulution
Reason of review
Poor customer service
Loss
$1198
Preferred solution
Let the company propose a solution
Review #1523216 is a subjective opinion of poster.
1 comment
3.4
Details
Gate one cheaped our Phillps Island Penguin tour and put 5 of us on a tour with another group. Problem: bus was extremely uncomfortable Seats as hard as a rock. No leg room. I’m 5’3” and my legs hit the back of the seat. Bus had terrible suspension bounced all over....
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Gate1Travel
#1676978

Hello, We do regret if your tour was not up to your expectations or if you felt the bus was not suitable. We do take our clients feedback very seriously and appreciate you tak...

Author
Reason of review
Bad quality
Review #1517679 is a subjective opinion of poster.
2 comments
We traveled with Gate1, we stayed at a hotel on Lake Bled for two nights I felt like something was bitting me during the night woke up with clusters of redness and itching on my stomach and leg. Notified Gate 1 because hoping I did not bring them home as it was our...
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Anonymous
#1686245

As of May 14th I have not received a refund. Please advise

Author
Pros
  • Our tour guide was excellent
Cons
  • Did not like some of the hotels not centrally located
Review #1517288 is a subjective opinion of poster.
1 comment
1.0
Details
I booked a tour last year and was very happy. I decided to book book your Kladescope of Morocco tour, and paid for ii. Reservation1595005 -11,departing 19th April. I was really looking forward to the tour. Unfortunately had a small accident ,scraping my shin. All was...
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Gate1Travel
#1676446

Hello, We are sorry to hear that you were not able to travel with us. Please kindly note that our cancellation policies are dictated by pre-negotiated vendor agreements. This ...

Author
Reason of review
Return, Exchange or Cancellation Policy
Review #1507776 is a subjective opinion of poster.
2 comments
Due to reading good and bad reviews for Gate 1, I have chose not to use this company for my travels. The bad reviews far outweigh the good ones. They seem to offer less than adequate customer service and resolutions. Not sure how they have been able to sustain their...
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Gate1Travel
#1676444

Hello, Many comments are posted before the passenger has received a response and unfortunately the original comment remains posted, which gives an undeservedly poor reflection...

Author
Cons
  • Information supplied
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
Review #1500269 is a subjective opinion of poster.

Contact Gate1travel Customer Service

Mailing Address:
Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
All Gate1travel Contacts

Latest Question

Gate1travel Questions
2 comments
1.5
Details
TO PROSPECTIVE GATE1 TRAVEL CLIENTS: Herewith is a lengthy review of our (my wife and I) last September’s (2018) Gate 1 travel package experience. This review has taken a long time to generate because of the dispute that ensued between Gate1 and usI. First, let me say...
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Anonymous
#1663440

I agree with the other comment. I would never drive in a foreign country, at my younger age. Gate 1 has no control over the flights. The price is always higher if you change t...

Author
Cons
  • Read my review
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
Review #1492559 is a subjective opinion of poster.