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Background:Back in August 2008, with much enthusiasm and excitement we (my wife and I) made a reservation for a sight seeing tour to Egypt, from March 16 to 25 , 2009, with GATE1 Travel (10 Day Egypt For Less with 4 Day Nile Cruise). We decided to make an early...
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Anonymous
Anonymous

If you voice a legitimate complaint today someone is bound to attack you. The person who should have read the complaint more closely is libbyp04. The travellers were screwed b...

Anonymous
libbyp04

It's an old review but I am suspect of how culpable the travelers are for not clearly studying their travel documents. I have not traveled with Gate 1, but I am thinking about...

#148554
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Gate1travel - Phillips island penguin expert in Australia

Gate one cheaped our Phillps Island Penguin tour and put 5 of us on a tour with another group. Problem: bus was extremely uncomfortable Seats as hard as a rock. No leg room. I’m 5’3” and my legs hit the back of the seat. Bus had terrible suspension bounced all over. This was not up to the high quality of their other tours. Don’t bother to book it. If Gate one puts you with another tour group be cautious.
3.4
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
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#1517679
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Gate1travel - Bed bugs

We traveled with Gate1, we stayed at a hotel on Lake Bled for two nights I felt like something was bitting me during the night woke up with clusters of redness and itching on my stomach and leg. Notified Gate 1 because hoping I did not bring them home as it was our last hotel stop before leaving for home. Was never that impressed with most of the hotels Gate1 uses.
I liked
  • Our tour guide was excellent
I didn't like
  • Did not like some of the hotels not centrally located
#1517288
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I booked a tour last year and was very happy. I decided to book book your Kladescope of Morocco tour, and paid for ii. Reservation1595005 -11,departing 19th April. I was really looking forward to the tour. Unfortunately had a small accident ,scraping my shin. All was...
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1.0
#1507776
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Due to reading good and bad reviews for Gate 1, I have chose not to use this company for my travels. The bad reviews far outweigh the good ones. They seem to offer less than adequate customer service and resolutions. Not sure how they have been able to sustain their...
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Anonymous
Anonymous

I have been on several Gate 1 tours. For the most part the tours are a good value for the money. The hotels have been nice and the majority centrally located. Many of the bad ...

I didn't like
  • Information supplied
#1500269
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TO PROSPECTIVE GATE1 TRAVEL CLIENTS: Herewith is a lengthy review of our (my wife and I) last September’s (2018) Gate 1 travel package experience. This review has taken a long time to generate because of the dispute that ensued between Gate1 and usI. First, let me say...
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Anonymous
Anonymous

I agree with the other comment. I would never drive in a foreign country, at my younger age. Gate 1 has no control over the flights. The price is always higher if you change t...

Anonymous
Anonymous

Gate 1 does not control the airlines and has nothing to do with the flights you selected to get to Milan. This package clearly shows the amount of driving required once you la...

1.5
I didn't like
  • Read my review
#1492559
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Gate1travel - Morocco Kaleidoscope Tour

Mid February 2019 A totally wonderful experience beginning to end. Customer service greatly helpful. Tons of help with luggage throughout. One decent hotel (Ibis), the others very nice. Avoid Novotel bar. Fabulous guide (ask for Khalid) with an enormous range of knowledge of the country and its history. Comfy bus with great driver. Morocco is a shopper's delight. We took all the optional tours and glad we did. Dress for cool to somewhat cold weather. Loved La Menora restaurant in Rabat. US dollars hard to use in most places. Use credit card or durhams. Would definitely use Gate 1 again.
#1479705
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We've been with Gate 1 Travel for a tour in Italy, the guide name is Alessandro Ricciardi - At the first meeting, where after he introduced himself, he invited all the guests to introduce themselves. After the few guests , one of us stand up (representing our group of...
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Gate1Travel
Gate1Travel

Hello, We sincerely apologize if you experienced any lapse in service with your tour guide. We do take our clients feedback very seriously and carefully evaluate the performan...

#1476786
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Gate1travel - Refund on optional excursion
Did a trip to New Zealand with Gate1. Trip itself was wonderful. Signed up for optional excursions, including a nature walk. Could not do the walk because of a pulled back muscle from having to porter our own luggage at two different hotels. Trip costs include luggage...
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Gate1Travel
Gate1Travel

Hello, Porterage is included in every lodging. Some are slower to get the luggage to the individual rooms, and we always make it known and allow any guests to carry their own ...

2.8
I liked
  • Value
I didn't like
  • Repeated refusal to make things right
#1461859
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Resolved
Buyer beware!! We took one trip with Gate 1 to Morocco and were very pleased. We took the change for any reason insurance and didn't have to use it, fortunately. So my spouse booked a 6 day trip to Iceland for a surprise for Christmas (very thoughtful). Again buying...
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Gate1Travel
Gate1Travel

Hello, While we do regret any misunderstanding, after further review, it appears as though you indicated you would be filing a claim with insurance. Should you wish to utilize...

4.2
I didn't like
  • Repeated refusal to make things right
  • Excuses
  • Misrepresentation of cancellation policy
#1447658
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Contact Gate1travel Customer Service

Mailing Address:
Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
All Gate1travel Contacts

Gate1travel Products and Services Reviews

Latest Question

Gate1travel Questions
Booked 3 tickets KL to Rome through China. The day before of my departure i received an email changing the stay over in china for more than 24 hours, initial stay over was only 3 hours. If in transit a tourist can't stay for more than 24 hours in china from certain...
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Gate1Travel
Gate1Travel

Hello, We are sorry to hear of the issues you experienced with the flights you purchased however it does not appear that you purchased your tickets through our company. We are...

1.0
I didn't like
  • Change without notice and lack of accountability
#1439518
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