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2.9 Based on 107 reviews
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    • Quality 3
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    • Tour guide 2
  • Customers don't like
    • Poor customer service 13
    • Customer service 8
    • Refund policy 2
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Although the hotels and scheduled experiences on the signature series tour of East Asia were similar to tauck, the attitude of Gate 1 customer service is still budget-minded. The last day of my tour stated "trip home" and my flight is at 20 minutes of midnight. this is an escorted tour and I am a single female. They made no plans or arrangements for 24 hours for me. When I emailed I got a one-sentence reply and no offer of any assistance or... Read more

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Haven't even gone on the trip yet and already some bait and switch concerns. The trip is advertised as "11 day tour" but they count the travel days on both ends as part of tour! Very disingenuous. Then they advertise the price - land only is $1899 but there's only one trip at that price. Trip I booked was listed at $1999 but has now gone to over $2200 even after $200 deposit. I just returned from 6 week tour thru Spain, Portugal, France,... Read more

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Recently booked flight for my parent's cuz they had to go to my grandparents funeral, and the night before they flight they sent us an email saying oh sorry we couldn't book your flight. So, I called them and told them we HAVE to be on a flight cuz this is a serious matter and the lady we talked to was so rude and bitchy about everything, said they cant do anything and won't be able to refund my money for couple days either . they also said they... Read more

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On Jan. 28, 2017 I attended the above captioned show at the J. Javitz Center. I was alerted by email that your company would be there, and if I stop by, I will be entered into a raffle. Your "hosts" were so friendly, and informative, and they made sure that my badge was scanned for the raffle. Afterwards I received an email giving me a discount on a subsequent vacation if I book by a certain date. Today I booked that vacation with "Noel", and... Read more

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THE TRAVEL AGENCY MAKES ME SICK TO MY STOMACH! YOU SHOULD BE ASHAMED OF YOURSELVES! MY BOYFRIEND SURPRISED ME WITH A TRIP TO ITALY FOR CHRISTMAS. UNFORTUNATELY 6 DAYS PRIOR TO THE TRIP TAKING PLACE HIS FATHER DIED OF A HEART ATTACK IN FRONT OF HIM. HE DID NOT HAVE THE STRENGTH NOR MENTAL CAPACITY TO GO ON THE TRIP. WHEN I CALLED THE AGENCY UP THEY SAID TO ME AND I QUOTE " IM SORRY WE ARE SO COLD BUT WE CANNOT DO ANYTHING" YOUR SORRY YOU ARE SO... Read more

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Shady Company! I booked a trip with Gate1 Travel through Groupon and the fine print said that I had until 1/31/17 to book airfare. I called Gate1 on 1/20/17 to book and I was told that my money was refunded and the trip was cancelled. After much prodding I was told that the trip was cancelled because airfare had gone up and they were not gong to pay the higher rate. I reviewed the fine print thoroughly and it did not say that the trip could be... Read more

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My family and I just returned last week. I want to praise Gate 1 for how smoothly our trip went for the most part. Hotels were very accommodating for the most part. We spoiled Americans do usually use our washcloths which were not provided, but I had taken some. Staff and front desk very nice. Breakfasts had something to please all. Our airlines was changed but it was fine other than really hard the time of morning we had to be ready for pickup.... Read more

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Please forward this complaint to the CEO or President of Gate 1 Travel, Yesterday, on January 31st, 2017, I called Gate 1 Travel to inquire about any tours departing on December 24th. I reached Harriett at Extension 1394. She told me that she knew about one because she was actually considering doing it herself – it was the 15 Day Cambodia and Vietnam Tour departing December 24th and returning January 8th. She told me what the price was flying... Read more

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Gate1travel - Iceland Trip - Jan 22-27
1 of 7

Even though we had rainy weather last week, we were able to do everything that was on all of the tours. Blue Lagoon, City Tour and 2 full day tours seeing many waterfalls, Icelandic horses, museums, the South Shore black beach and many other local scenic sites. Along with the sites, our tour guide for them whose name was Paule (Paul in English) was very knowledgeble since he has 2 masters degrees in history. He was the perfect guide both in... Read more

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I had to cancel a trip to South America through Gate-1 Travel due to eye surgery. I bought insurance through AAA after reading bad reviews about Gate-1's insurance. It still didn't save me and I was just out $2500. I thought they would at least offer a discount for another trip since I had to cancelled for medical reasons. Nothing was ever offered. I will never use this tour operator again. And, it took forever to get information from them.... Read more

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