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I just finished a tour of India and Kathmandu with Gate1 travel. Gate1 delivered on their described itinerary and tour of Rajasthan Agra, Delhi and Mumbai. The Oberoi hotels are exquisite places their location, luxery and service is beyond what one can imagined Just a delight. One large bus for 16 people was comfortable, spacious, felt safe all the time. However, who made the trip so spectacular was Bhanu Mishra the Indian guide for this tour....
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5.0
I liked
  • Tour guide
#1013246
We went to India. No complaints at all. But when I tried to contact them and give good review about your guide, I got an automated answer that they would contact me within 24 hours. It's now been a week. Plus I was too I'd get a survey from them in a week. Not so.
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Gate1Travel

Gate1Travel Hello,
We are pleased to hear that you enjoyed your trip overall. Regrettably it may be
the case that we did not receive your correspondence or it was not forwarded

5.0
#1009885
Although the hotels and scheduled experiences on the signature series tour of East Asia were similar to tauck, the attitude of Gate 1 customer service is still budget-minded. The last day of my tour stated "trip home" and my flight is at 20 minutes of midnight. this is an escorted tour and I am a single female. They made no plans or arrangements for 24 hours for me. When I emailed I got a one-sentence reply and no offer of any assistance or...
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Gate1Travel

Gate1Travel Hello,
We do regret if your tour was not up to expectations or if you felt there was any lapse in service. We will review how this handled for the future.

3.8
I liked
  • Hotels tour guides excursions
I didn't like
  • Useless customer service
#1009140

Gate1Travel 12 Day Croatia Review

#963335
4.9
We just returned from 12 day Croatia, Slovenia, Montenegro tour. Wow! It was amazing-it was seamless due to the expertise of kristijan, our fabulous tour guide. He and Milan, our bus driver, were a great team. We were so well taken care of. They are true professionals. Hotels, sights, food and fellow tourists were all so wonderful. This is a trip of a lifetime Thank you
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Gate1travel 10 Day Classic Ireland Tour Review

#937797
5.0
Just got back from a 10 day trip to Ireland. It was fantastic. so well planned and carried out. Kay, our tour guide, was very knowledgeable and very professional. The only thing I had to worry about on a daily basis was what I wanted to eat for breakfast, lunch, and dinner. Very easy trip.
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Gate1travel Tour Guide Review

#925393
4.8
Took italy trip with gate1..excellent service..guide was fabio..a excellent guide with knowledge ..patience
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Gate1travel Customer Care Review

#908045
1.0
Unfortunately our issue with Gate 1 hadn't been resolved and we will NEVER use their sevices again and we will NEVER recommend Gate 1 Travel to ANYONE! Gate 1 Travel failed us terribly in resolving the issue via customer service. You never know the type of company that you patronized until you are faced with issues that they failed to resolve. The tour director was terrible!!!
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Haven't even gone on the trip yet and already some bait and switch concerns. The trip is advertised as "11 day tour" but they count the travel days on both ends as part of tour! Very disingenuous. Then they advertise the price - land only is $1899 but there's only one trip at that price. Trip I booked was listed at $1999 but has now gone to over $2200 even after $200 deposit. I just returned from 6 week tour thru Spain, Portugal, France,...
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Gate1Travel

Gate1Travel Hello,
We sincerely regret any disappointment. Please know that our travel prices fluctuate for a variety of reasons. Additionally, as indicated on our website we list pric...

1.8
I liked
  • Only using them cuz my friend wants to
I didn't like
  • See above comments
#1008292
Recently booked flight for my parent's cuz they had to go to my grandparents funeral, and the night before they flight they sent us an email saying oh sorry we couldn't book your flight. So, I called them and told them we HAVE to be on a flight cuz this is a serious matter and the lady we talked to was so rude and bitchy about everything, said they cant do anything and won't be able to refund my money for couple days either . they also said they...
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Gate1Travel

Gate1Travel Hello,
We sincerely regret any disappointment caused by flights being unavailable or if you felt any lapse in service when you contacted us. That said, please don't hesitat...

#1006798
On Jan. 28, 2017 I attended the above captioned show at the J. Javitz Center. I was alerted by email that your company would be there, and if I stop by, I will be entered into a raffle. Your "hosts" were so friendly, and informative, and they made sure that my badge was scanned for the raffle. Afterwards I received an email giving me a discount on a subsequent vacation if I book by a certain date. Today I booked that vacation with "Noel", and...
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#1005984
THE TRAVEL AGENCY MAKES ME SICK TO MY STOMACH! YOU SHOULD BE ASHAMED OF YOURSELVES! MY BOYFRIEND SURPRISED ME WITH A TRIP TO ITALY FOR CHRISTMAS. UNFORTUNATELY 6 DAYS PRIOR TO THE TRIP TAKING PLACE HIS FATHER DIED OF A HEART ATTACK IN FRONT OF HIM. HE DID NOT HAVE THE STRENGTH NOR MENTAL CAPACITY TO GO ON THE TRIP. WHEN I CALLED THE AGENCY UP THEY SAID TO ME AND I QUOTE " IM SORRY WE ARE SO COLD BUT WE CANNOT DO ANYTHING" YOUR SORRY YOU ARE SO...
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Anonymous

Anonymous This is a horrible situation. I also worked in. Customer service until I retired and am shocked by the response.
I am wondering if he purchased trip insurance. I have a fri...

Gate1Travel

Gate1Travel Hello,
We're very sorry for your loss and extend our condolences. Please understand that all cancellations are subject to penalties which are dictated by the agreements wit...

1.0
#1004070
Shady Company! I booked a trip with Gate1 Travel through Groupon and the fine print said that I had until 1/31/17 to book airfare. I called Gate1 on 1/20/17 to book and I was told that my money was refunded and the trip was cancelled. After much prodding I was told that the trip was cancelled because airfare had gone up and they were not gong to pay the higher rate. I reviewed the fine print thoroughly and it did not say that the trip could be...
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Gate1Travel

Gate1Travel Hello,
First of all, we are sorry that we were not able to finalize your reservation. Please understand, on occasion we are unable to find availability with the suppliers i...

1.0
I liked
  • Price was great and trip itinerary was perfect
I didn't like
  • Gate1 cancelled my trip because airfare went up
#1002587
My family and I just returned last week. I want to praise Gate 1 for how smoothly our trip went for the most part. Hotels were very accommodating for the most part. We spoiled Americans do usually use our washcloths which were not provided, but I had taken some. Staff and front desk very nice. Breakfasts had something to please all. Our airlines was changed but it was fine other than really hard the time of morning we had to be ready for pickup....
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#1002066

Contact Gate1travel

Headquarters Address:
Gate1Travel
455 Maryland Drive
Ft. Washington, Pa 19034
Phone:
(800) 682-3333
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Top Rated Products Manufactured by Gate1travel

Please forward this complaint to the CEO or President of Gate 1 Travel, Yesterday, on January 31st, 2017, I called Gate 1 Travel to inquire about any tours departing on December 24th. I reached Harriett at Extension 1394. She told me that she knew about one because she was actually considering doing it herself – it was the 15 Day Cambodia and Vietnam Tour departing December 24th and returning January 8th. She told me what the price was flying...
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Gate1Travel

Gate1Travel Hello,
We sincerely regret any disappointment caused by the air pricing or if you felt there was any lapse in service. Unfortunately, airline prices are beyond Gate 1's con...

I didn't like
  • Customer service
#1001094