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TO PROSPECTIVE GATE1 TRAVEL CLIENTS: Herewith is a lengthy review of our (my wife and I) last September’s (2018) Gate 1 travel package experience. This review has taken a long time to generate because of the dispute that ensued between Gate1 and usI. First, let me say...
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Anonymous
Anonymous

I agree with the other comment. I would never drive in a foreign country, at my younger age. Gate 1 has no control over the flights. The price is always higher if you change t...

Anonymous
Anonymous

Gate 1 does not control the airlines and has nothing to do with the flights you selected to get to Milan. This package clearly shows the amount of driving required once you la...

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1.5
I didn't like
  • Read my review
#1492559
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Gate1travel - Morocco Kaleidoscope Tour

Mid February 2019 A totally wonderful experience beginning to end. Customer service greatly helpful. Tons of help with luggage throughout. One decent hotel (Ibis), the others very nice. Avoid Novotel bar. Fabulous guide (ask for Khalid) with an enormous range of knowledge of the country and its history. Comfy bus with great driver. Morocco is a shopper's delight. We took all the optional tours and glad we did. Dress for cool to somewhat cold weather. Loved La Menora restaurant in Rabat. US dollars hard to use in most places. Use credit card or durhams. Would definitely use Gate 1 again.
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Gate1Travel 13 Day Kaleidoscope Of Morocco Tour
#1479705
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We've been with Gate 1 Travel for a tour in Italy, the guide name is Alessandro Ricciardi - At the first meeting, where after he introduced himself, he invited all the guests to introduce themselves. After the few guests , one of us stand up (representing our group of...
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Gate1Travel
Gate1Travel

Hello, We sincerely apologize if you experienced any lapse in service with your tour guide. We do take our clients feedback very seriously and carefully evaluate the performan...

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Gate1travel Tour Guide
#1476786
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Gate1travel - Refund on optional excursion
Did a trip to New Zealand with Gate1. Trip itself was wonderful. Signed up for optional excursions, including a nature walk. Could not do the walk because of a pulled back muscle from having to porter our own luggage at two different hotels. Trip costs include luggage...
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Gate1Travel
Gate1Travel

Hello, Porterage is included in every lodging. Some are slower to get the luggage to the individual rooms, and we always make it known and allow any guests to carry their own ...

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2.8
Product
Gate1travel Customer Care
I liked
  • Value
I didn't like
  • Repeated refusal to make things right
#1461859
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Resolved

Buyer beware!! We took one trip with Gate 1 to Morocco and were very pleased. We took the change for any reason insurance and didn't have to use it, fortunately. So my spouse booked a 6 day trip to Iceland for a surprise for Christmas (very thoughtful). Again buying...
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Gate1Travel
Gate1Travel

Hello, While we do regret any misunderstanding, after further review, it appears as though you indicated you would be filing a claim with insurance. Should you wish to utilize...

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4.2
Product
Travel Insurance
I didn't like
  • Repeated refusal to make things right
  • Excuses
  • Misrepresentation of cancellation policy
#1447658
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Booked 3 tickets KL to Rome through China. The day before of my departure i received an email changing the stay over in china for more than 24 hours, initial stay over was only 3 hours. If in transit a tourist can't stay for more than 24 hours in china from certain...
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Gate1Travel
Gate1Travel

Hello, We are sorry to hear of the issues you experienced with the flights you purchased however it does not appear that you purchased your tickets through our company. We are...

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1.0
Product
Gate1travel Flight Booking
I didn't like
  • Change without notice and lack of accountability
#1439518
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I have traveled with Gate One 3 or 4 times (including their river cruise) and to be fair I think they do a fairly good job. Compared to some of these reviews I now realize that I got off lucky. I went on a safari to South Africa with them and their baggage handlers...
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Gate1Travel
Gate1Travel

Hello, Again, we are sorry to hear of the damage to your luggage. Please understand that we do advise within our Terms and Conditions that Gate 1 will not be responsible for l...

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3.5
Fort Washington, Pennsylvania
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Gate1travel Customer Care
#1437166
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Gate1travel - Affordable Peru

It has been 9 months since my Peru trip with Gate 1. I am a frequent traveler and in 2018 I enjoyed three trips--1) France for 12 days; 2) Peru, 10 days. and 3) Greece for 14 days. Two were with Gate 1 and I have an upcoming April 2019 trip to Morocco. I am still marveling at the Peru trip. Ruben, our Gate 1 guide, was the best ever. He is a remarkable man with broad knowledge of archeology, horticulture, astronomy, Peruvian culture, Peru city life, etc. He won a special place in my mind and heart. His life story is heartwarming and remarkable. The cities and historic places that we visited were amazing, and Ruben added color and historic facts to each. The hotels we stayed in were much more luxurious than I had expected. Thank you Gate 1 and Ruben for a trip I will never forget!
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Gate1travel 10 Day Affordable Peru Tour
#1433120
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Had a trip to Greece booked but Gate 1 Travel failed to competently arrange options requested... so we had to do without! Told there was no refunds and Gate 1 couldn't bother to arrange for a supervisor to call back. Thanks Jennifer Issacson at Gate 1 Travel - for...
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Gate1Travel
Gate1Travel

Hello, We are sorry to hear of any issues you may have experienced and regret if you felt like you experienced any lapse in service when contacting us. However, we have been a...

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Gate1travel Vacation Package Booking
#1430254
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Contact Gate1travel Customer Service

Mailing Address:
Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
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Gate1travel Products and Services Reviews

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Gate1 have cancelled all direct flights from Sg to Sri Lanka - without notification. the number they have for customer service is faulty and we cannot get through. Our flight is in 2 weeks and we’ve spent 1000s on it.
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Gate1Travel
Gate1Travel

Hello, We are sorry to hear of your flight issues. Are you sure you are contacting the correct number for Gate 1 travel as we are not experiencing any issues with our telephon...

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Gate1travel Flight Booking
#1421453
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