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Background:Back in August 2008, with much enthusiasm and excitement we (my wife and I) made a reservation for a sight seeing tour to Egypt, from March 16 to 25 , 2009, with GATE1 Travel (10 Day Egypt For Less with 4 Day Nile Cruise). We decided to make an early...
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93 comments
Anonymous
#1738914

https://www.tripadvisor.com/ShowTopic-g1-i12290-k11430043-Terrible_experience_with_Gate1-Bargain_Travel.html

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Review
#148554 Review #148554 is a subjective opinion of poster.
Loss
$5000

Gate1travel - Terrible service .. beware

1.0
Details
Gate1travel - Terrible service .. beware
Gate1travel - Terrible service .. beware
I booked a trip in Dec 2018, I needed to change the travel dates, I called two months before my trip in Sept 2019 to reschedule due to my son graduating from Navy Bootcamp. They told me no military was not a good enough reason, that I’d have to cancel and they’d keep almost $2000 and I could book a new trip at the new $3,000 rate. They told me to contact the insurance company and now they’ve blamed their vendors, it’s everybody’s problem but theirs. I missed the trip and lost $2,000 for my portion, my bf traveled solo with strangers. NO fun! Don’t do business with this company. They have a $50 change fee why not let me use this and change my trip instead of taking my money? Greedy company only looking out for themselves.. read reviews you’ll see. @gate1travel #gate1travel
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1 comment
Anonymous
#1761334

Your final payment is due at least two months prior to travel, of course a graduation won't be considered an emergency, military or otherwise. These are scheduled way in advance. If you neglected to schedule your vacation around a graduation ceremony, that is on you.

Review
#1671482 Review #1671482 is a subjective opinion of poster.
Pros
  • Cheap vacations
Cons
  • Lack of customer service care
  • Blame their vendors and customers
  • Refuse to offer options when you need to make a change
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Full refund
Tags
  • Terrible Service
  • Mot Military Family Friendly

Gate1travel - Incompetent regarding flight scheduling

Gate 1 is incompetent in flight scheduling. Orientation w tour manager for Japan will be @ 7pm but flight will arrive @ 11pm. We paid Gate 1 to do their basic job; Schedule flight time coordinates w tour orientation & not arrival in a forgien country @ night w no pick which we prepaid for the pickup.Gate 1 doesn't seem to rectify their mistake. Gate 1 keeps stalling stating they r working on it. It takes more than 2 wks to change a flight schedule. Avoid Gate 1 fr now on.
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1 comment
Gate1Travel
#1758438

Hello, Please know hat without your booking information, it is difficult to comment about your arrival time. However, our system offers the options available at the time you book along with the best possible pricing. Should you still require assistance with getting this matter resolved, please don't hesitate to request a supervisor.

Review
#1652437 Review #1652437 is a subjective opinion of poster.
Cons
  • Excuses
Reason of review
Poor customer service
1.0
Details
Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday. When we arrived at our hotel, the room was extremely warm. After dinner, upon returning to the room,...
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3 comments
Anonymous
#1761338

Why wouldn't you have contacted the emergency travel number in your travel documents?

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Review
#1640916 Review #1640916 is a subjective opinion of poster.
Cons
  • Customer service problem resoulution
  • Every customer service action they take
Reason of review
Return, Exchange or Cancellation Policy
Loss
$800
Preferred solution
Full refund
Tags
  • Gate 1 Customer Service
1.0
Details
Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday. When we arrived at our hotel, the room was extremely warm. After dinner, upon returning to the room,...
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1 comment
Gate1Travel
#1740715

Hello, We are sorry if you feel there is any lapse in service. However, we did contact the hotel multiple times on your behalf.

As previously explained, they refute that anyone left the hotel due to the heat or that there were issues with the air conditioning. As such, they have charged in full per the terms of your reservation.

Review
#1633337 Review #1633337 is a subjective opinion of poster.
Product
Reason of review
Bad quality
1.0
Details

Update by user Aug 07

We booked a trip with Gate1 Travel so that we could visit our son who has been stationed in Asia for service in the US Navy. We paid a deposit for him in good faith, believing per his current orders that he would still be stationed there, but he was just sent back to...

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2 comments
Gate1Travel
#1731988

Upon review of your records it appears that our staff was able to offer assistance with a copy of your son's orders.

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Review
#1616306 Review #1616306 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$300
Preferred solution
allow me to be credited for his deposit. I am paying in full for our portion of the trip.
1.0
Details
We needed to travel from Regensburg to Prague Fly back to Paris. The bus driver had the bathroom locked so it was not available. I asked the bus driver to let me use the bathroom and they told me it was dirty. When I told him I don’t care he finally unlocked it and the...
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2 comments
Gate1Travel
#1721889

Hello, We sincerely apologize if you experienced any lapse in service with your bus driver. We do take our clients feedback very seriously and carefully evaluate the performance of every driver.

We do appreciate you sharing your feedback as it is an invaluable training tool. After reviewing your records, we do understand that one of our Customer Service agents have reached out to you in an effort to address your concerns.

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Review
#1573056 Review #1573056 is a subjective opinion of poster.
Reason of review
Poor customer service

Gate1travel - Love Gate 1

4.4
Details
I am actually shocked to read all these negative reviews. I just booked my 12th trip with Gate 1, have recommended to many friends who have all loved as well. A lot of these complaints seem to be about losing deposits or not getting money for cancellation - this is pretty standard in the industry I think. I don’t buy insurance with Gate 1, but I do make sure I have really good insurance with my credit card, personal travel insurance through a couple providers as well. I actually won’t travel with any other company.
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Review
#1527759 Review #1527759 is a subjective opinion of poster.
Reason of review
Good customer service
travelled to the former Yugoslavia for an abortion of a trip. People traveling were a mixture of stupid, rude or crude. Personal effects of minimal value vanished during brief trips on the bus. The local restaurants were a mixture of poor food or improper hygiene....
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2 comments
Anonymous
#1703198

We will be going on our 7th Gate1 trip in August. They all have been sensational.

We will, as always, review all documents...as directed.

We will expect....the same excellent service that Gate1 always provides. lrjcicero2 Plymouth, Ma

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Review
#1525752 Review #1525752 is a subjective opinion of poster.
Reason of review
Bad quality
We had flight reservations #1525075. Upon check in airport we’re told to standby the KLM 645 back to JFK, NY due to airline over booked. This caused aggression to my aging husband and devastated to his health health. This situation should not happen to your loyal...
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1 comment
Gate1Travel
#1684083

Hello, Certainly we regret any inconvenience you may have experienced with your flights as it seems your tickets were issued and confirmed correctly through Gate 1. If you have not already done so we would encourage you to initiate a claim with the airline.

Review
#1524648 Review #1524648 is a subjective opinion of poster.

Contact Gate1travel Customer Service

Mailing Address:
Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
All Gate1travel Contacts

Latest Question

Gate1travel Questions
3.7
Details
My wife and myself took a tour with Gate 1 to Morocco in February, which I must say was very nicely organized. Where I have had an unpleasant experience with Gate 1 is in the booking of my flights thru Gate 1, and their refusal to address my issue. In booking our...
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1 comment
Gate1Travel
#1688159

Hello, After reviewing your records, it appears the flight from Atlanta to Paris and the flight from Paris to Casablanca were in Premium Economy. The other flight segments were in Comfort Seating.

It all depends on how each aircraft is configured however none of the seats that you were in were classified as Economy. As advised, should you still feel that you did not get what you paid for, our recommedation is to file a claim with the airline directly.

Review
#1523216 Review #1523216 is a subjective opinion of poster.
Pros
  • Well organized tours
Cons
  • Customer service problem resoulution
Reason of review
Poor customer service
Loss
$1198
Preferred solution
Let the company propose a solution
Tags
  • Flight Booking