Gate1travel Reviews and Complaints
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https://www.tripadvisor.com/ShowTopic-g1-i12290-k11430043-Terrible_experience_with_Gate1-Bargain_Travel.html
Gate1travel - Terrible service .. beware
- Cheap vacations
- Lack of customer service care
- Blame their vendors and customers
- Refuse to offer options when you need to make a change
Gate1travel - Incompetent regarding flight scheduling
- Excuses
Why wouldn't you have contacted the emergency travel number in your travel documents?
- Customer service problem resoulution
- Every customer service action they take
Hello, We are sorry if you feel there is any lapse in service. However, we did contact the hotel multiple times on your behalf.
As previously explained, they refute that anyone left the hotel due to the heat or that there were issues with the air conditioning. As such, they have charged in full per the terms of your reservation.
Update by user Aug 07
We booked a trip with Gate1 Travel so that we could visit our son who has been stationed in Asia for service in the US Navy. We paid a deposit for him in good faith, believing per his current orders that he would still be stationed there, but he was just sent back to...
Upon review of your records it appears that our staff was able to offer assistance with a copy of your son's orders.
Hello, We sincerely apologize if you experienced any lapse in service with your bus driver. We do take our clients feedback very seriously and carefully evaluate the performance of every driver.
We do appreciate you sharing your feedback as it is an invaluable training tool. After reviewing your records, we do understand that one of our Customer Service agents have reached out to you in an effort to address your concerns.
Gate1travel - Love Gate 1
We will be going on our 7th Gate1 trip in August. They all have been sensational.
We will, as always, review all documents...as directed.
We will expect....the same excellent service that Gate1 always provides. lrjcicero2 Plymouth, Ma
Hello, Certainly we regret any inconvenience you may have experienced with your flights as it seems your tickets were issued and confirmed correctly through Gate 1. If you have not already done so we would encourage you to initiate a claim with the airline.
Hello, After reviewing your records, it appears the flight from Atlanta to Paris and the flight from Paris to Casablanca were in Premium Economy. The other flight segments were in Comfort Seating.
It all depends on how each aircraft is configured however none of the seats that you were in were classified as Economy. As advised, should you still feel that you did not get what you paid for, our recommedation is to file a claim with the airline directly.
- Well organized tours
- Customer service problem resoulution
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Your final payment is due at least two months prior to travel, of course a graduation won't be considered an emergency, military or otherwise. These are scheduled way in advance. If you neglected to schedule your vacation around a graduation ceremony, that is on you.