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Most Helpful
Background:Back in August 2008, with much enthusiasm and excitement we (my wife and I) made a reservation for a sight seeing tour to Egypt, from March 16 to 25 , 2009, with GATE1 Travel (10 Day Egypt For Less with 4 Day Nile Cruise). We decided to make an early...
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87 comments
Anonymous
#1722681

Person rambles on continuously . Shorter is better and precise is best. Sounds like a "complainer".

Review
#148554 Review #148554 is a subjective opinion of poster.
Loss
$5000
1.0
Details
Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday. When we arrived at our hotel, the room was extremely warm. After dinner, upon returning to the room,...
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Review
#1633337 Review #1633337 is a subjective opinion of poster.
1.0
Details
We booked a trip to visit our son who has been stationed in Asia for service in the US Navy. We paid a deposit for him in good faith, believing per his current orders that he would still be stationed there, but he was just sent back to the states on short notice. When...
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2 comments
Gate1Travel
#1731988

Upon review of your records it appears that our staff was able to offer assistance with a copy of your son's orders.

Review
#1616306 Review #1616306 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$300
Preferred solution
allow me to be credited for his deposit. I am paying in full for our portion of the trip.
1.0
Details
We needed to travel from Regensburg to Prague Fly back to Paris. The bus driver had the bathroom locked so it was not available. I asked the bus driver to let me use the bathroom and they told me it was dirty. When I told him I don’t care he finally unlocked it and the...
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2 comments
Gate1Travel
#1721889

Hello, We sincerely apologize if you experienced any lapse in service with your bus driver. We do take our clients feedback very seriously and carefully evaluate the performan...

Review
#1573056 Review #1573056 is a subjective opinion of poster.
Reason of review
Poor customer service

Gate1travel - Love Gate 1

4.4
Details
I am actually shocked to read all these negative reviews. I just booked my 12th trip with Gate 1, have recommended to many friends who have all loved as well. A lot of these complaints seem to be about losing deposits or not getting money for cancellation - this is pretty standard in the industry I think. I don’t buy insurance with Gate 1, but I do make sure I have really good insurance with my credit card, personal travel insurance through a couple providers as well. I actually won’t travel with any other company.
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Review
#1527759 Review #1527759 is a subjective opinion of poster.
Reason of review
Good customer service
travelled to the former Yugoslavia for an abortion of a trip. People traveling were a mixture of stupid, rude or crude. Personal effects of minimal value vanished during brief trips on the bus. The local restaurants were a mixture of poor food or improper hygiene....
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2 comments
Anonymous
#1703198

We will be going on our 7th Gate1 trip in August. They all have been sensational. We will, as always, review all documents...as directed. We will expect....the same excellent ...

Review
#1525752 Review #1525752 is a subjective opinion of poster.
Reason of review
Bad quality
We had flight reservations #1525075. Upon check in airport we’re told to standby the KLM 645 back to JFK, NY due to airline over booked. This caused aggression to my aging husband and devastated to his health health. This situation should not happen to your loyal...
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1 comment
Gate1Travel
#1684083

Hello, Certainly we regret any inconvenience you may have experienced with your flights as it seems your tickets were issued and confirmed correctly through Gate 1. If you hav...

Review
#1524648 Review #1524648 is a subjective opinion of poster.
3.7
Details
My wife and myself took a tour with Gate 1 to Morocco in February, which I must say was very nicely organized. Where I have had an unpleasant experience with Gate 1 is in the booking of my flights thru Gate 1, and their refusal to address my issue. In booking our...
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1 comment
Gate1Travel
#1688159

Hello, After reviewing your records, it appears the flight from Atlanta to Paris and the flight from Paris to Casablanca were in Premium Economy. The other flight segments wer...

Review
#1523216 Review #1523216 is a subjective opinion of poster.
Pros
  • Well organized tours
Cons
  • Customer service problem resoulution
Reason of review
Poor customer service
Loss
$1198
Preferred solution
Let the company propose a solution
Tags
  • Flight Booking
3.4
Details
Gate one cheaped our Phillps Island Penguin tour and put 5 of us on a tour with another group. Problem: bus was extremely uncomfortable Seats as hard as a rock. No leg room. I’m 5’3” and my legs hit the back of the seat. Bus had terrible suspension bounced all over....
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1 comment
Gate1Travel
#1676978

Hello, We do regret if your tour was not up to your expectations or if you felt the bus was not suitable. We do take our clients feedback very seriously and appreciate you tak...

Review
#1517679 Review #1517679 is a subjective opinion of poster.
Reason of review
Bad quality
We traveled with Gate1, we stayed at a hotel on Lake Bled for two nights I felt like something was bitting me during the night woke up with clusters of redness and itching on my stomach and leg. Notified Gate 1 because hoping I did not bring them home as it was our...
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2 comments
Anonymous
#1686245

As of May 14th I have not received a refund. Please advise

Review
#1517288 Review #1517288 is a subjective opinion of poster.
Pros
  • Our tour guide was excellent
Cons
  • Did not like some of the hotels not centrally located

Contact Gate1travel Customer Service

Mailing Address:
Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
All Gate1travel Contacts

Latest Question

Gate1travel Questions
1.0
Details
I booked a tour last year and was very happy. I decided to book book your Kladescope of Morocco tour, and paid for ii. Reservation1595005 -11,departing 19th April. I was really looking forward to the tour. Unfortunately had a small accident ,scraping my shin. All was...
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1 comment
Gate1Travel
#1676446

Hello, We are sorry to hear that you were not able to travel with us. Please kindly note that our cancellation policies are dictated by pre-negotiated vendor agreements. This ...

Review
#1507776 Review #1507776 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy