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4.4
Details
Gate1travel - Great tour of northern Italy! Fabulous time
I'm very pleased to say I was very satisfied my wife and I flew out of Newark New Jersey and to Milan Italy from there on to Lake Como from there on to viona Italy and then on to Venice from Venice to Tuscany a winery on to Florence from Florence we proceeded to Rome...
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Review
#1127820 Review #1127820 is a subjective opinion of poster.
Reason of review
Good quality
Gate1travel - Excellent
On the Enchanting Italy tour September 15th 2017- While very hectic, Gate 1 knows exactly what is important to see. As far as our Tour Manager Francesca Mafolino, "the best" caring, funny, helpful and exuberant. Just want to add, my travel agent Scott Byne, from Time...
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Review
#1112198 Review #1112198 is a subjective opinion of poster.
Reason of review
Good customer service
I scheduled a trip to Kenya the 23rd of December from March. The timing of the trip is more expensive, I get it its right before Christmas. But they canceled the trip, the 4th of October. When they offered to reschedule the trip, they offered a $3125 trip for what I...
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1 comment
Gate1Travel
#1392797

Hello,

Naturally we never want to cancel a tour. However, in the rare instance we do so, we try to offer a departure that we can guarantee.

Upon review of records, it appears that you reviewed a departure on our website separate from what was offered. We do regret any misunderstanding and see that a request for a full refund has been sent to our Accounting Department.

Review
#1110397 Review #1110397 is a subjective opinion of poster.
Reason of review
Overcharge
Loss
$1000
Preferred solution
Full refund
1.0
Details
Never traveling with them again. I have done multiple trips with them, but the last one left such a bad taste in my month, I refuse to go with them again and highly advise others not to book with them. I booked a trip with them that included flights using their...
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1 comment
Gate1Travel
#1392822

Hello,

Please know, when making a reservation online, our system will automatically populate the travel dates. In most cases, dates can be adjusted but this would need to be done by the individual manually.

In this case, we do see that we contacted you after noticing the dates were altered online.

At that time you had to agree to make the change and accept the fees. We are sorry if there was any misunderstanding.

Review
#1107635 Review #1107635 is a subjective opinion of poster.
Reason of review
Pricing issue
2.6
Details
Booked a trip to Morroco. The scheduled airline changed flights and we were offered a chance to rebook. At first Gate 1 wanted to bill us more than the whole trip cost but after negotiating they honored the package price, minus cash discount as we had to book...
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1 comment
Gate1Travel
#1392807

Hello,

We sincerely regret any inconvenience caused by your schedule changes. Unfortunately, such changes are made directly by the airline and are beyond Gate 1’s control as we do not own or operate the airlines. Additionally, we are sorry to hear of your negative experience with our service department.

Review
#1104665 Review #1104665 is a subjective opinion of poster.
Reason of review
Pricing issue
To Whom It May Concern, I recently toured on your Germany, Switzerland, and Austria tour. The countries's Vistas were magnificent and the cuisines were excellent. What made the trip so spectacular was our guide Annamarie de Vries, intelligent, charming, and a great...
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Review
#1103862 Review #1103862 is a subjective opinion of poster.
Reason of review
Good customer service
2.9
Details
First, I have enjoyed numerous trips with Gate 1 and have recommended the company to many people - but that will stop. I have found a flaw in their system and future clients should be aware before they choose to utilize Gate 1 travel. Secondly, my upcoming trip to...
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5 comments
Anonymous
#1376980

I have traveled with gate one numerous times. It is clearly stated that transfers are NOT included if you travel early or stay later.

I do however, feel the hotel and meal quality has been declining on my last few trips.

Does anyone have an alternate company which offers similar tours? We have used ric Steves with satisfaction but all travel arrangement need to be made separately.

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Review
#1097318 Review #1097318 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
1.8
Details
When Gate1 induces you to book early by stating that prices will go up by $400 after a June 15 deadline, it is completely bogus. In my case, I booked in May just to discover 6 weeks later that prices had gone DOWN, not up. Their customer service is dreadful with people...
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2 comments
Gate1Travel
#1362468

Hello,

We regret if you felt there was a lapse in service when contacting us with your concerns. Please understand that Gate 1 is an intermediary between our various travel suppliers and yourself, the traveling passenger.

The suppliers provide sales prices for a relatively short window, which allows us to bring last minute deals to the market.

Please know that pricing on our website does also vary based on dates of departures and the city along with any early booking discounts or promotions. Naturally, if we can be of any further assistance, please dont hesitate to contact us.

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Review
#1084465 Review #1084465 is a subjective opinion of poster.
Cons
  • Very deceptive sales practices
Reason of review
Deceptive practices
Loss
$300
Preferred solution
Full refund
1.0
Details
Booked a deal with hotel, bf and air to Prague for 4 persons. With the best intentions my credit card was given and charged for the full amount. I happened to call Gate 1 travel to ask them a question about the hotel and was told by the rep that there was a computer...
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2 comments
Gate1Travel
#1352952

Hello,

We regret if you felt there was a lapse in service when contacting us with your concerns and trying to resolve your issue. Please accept our sincere apologies for any inconvenience this may have caused, however as a tour operator we are unable to make a flight only reservation and the hotel you were interested in was not available for those dates.

Nevertheless, we will certainly review how this is handled in the future. Naturally, if were still able to be of assistance, please dont hesitate to contact us.

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Review
#1072226 Review #1072226 is a subjective opinion of poster.
Cons
  • Did not honor the deal they gave me
Reason of review
Poor customer service
Preferred solution
Honor my reservation
1.0
Details
They cancelled an international trip at the last minute because they claim that there were not enough participants. In other words, they could not make enough money on that particular trip. Instead of keeping their commitment to those that had paid for the trip and...
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10 comments
Anonymous
#1473601

I choose not to leave my name. Find an attorney in Philadelphia where the company is located. You may have to make a few calls.I am in the process of a lawsuit now.

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Review
#1066482 Review #1066482 is a subjective opinion of poster.
Reason of review
Poor customer service