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3.6
Details
We had travelled to Spain with Gate 1 and has a great trip. The trip to Italy was not good at all. The hotels were terrible, beds were uncomfortable and locations were Even worse. Our tour guide was good but we were rushed in every city and felt like we couldn’t enjoy...
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1 comment
Gate1Travel
#1419692

Hello,

We do regret if your tour was not up to expectations or if you were disappointed with your accommodations. In regards to the pace, our goal is to allow passengers to see and experience as much of the local culture as possible in the short amount of time. Naturally, if we can be of any assistance, please don’t hesitate to contact us.

Review
#1159433 Review #1159433 is a subjective opinion of poster.
Reason of review
Bad quality
We took a trip to Croatia in November (this is our 5th trip with Gate 1). Our experiences have always been pleasant and very rewarding. Not one single complaint in any of our trips and so many of the people on this trip had travelled with Gate 1 before and ALL were...
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Review
#1154820 Review #1154820 is a subjective opinion of poster.
Reason of review
Fair pricing
4.3
Details
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
We just came back from 16 Thailand with Phuket. Nov 15-29. From the very start the holiday was everything we could have ever dreamed of. Ranee was our tour rep and she was awesome. Ranee is very outgoing, knowledgeable, funny, well spoken. We could have asked for a...
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1 comment
Anonymous
#1426907

Poor attempt at advertising .

Read the rest of the reviews.

Complaint has been registered with the webmaster.

Review
#1150392 Review #1150392 is a subjective opinion of poster.
Reason of review
Good quality
HORRIBLE EXPERIENCE - LACK OF SERVICE - TOTAL RIP- OFF My friends and I purchased and fully paid in April 2017! The 10 days south Spain (Madrid Barcelona Santiago) Portugal and France ( lourdes carcassone Toulouse ) for departure October 1, 2017 . The operators had a...
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2 comments
Anonymous
#1451263

BS complaints, all of them.

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Review
#1145766 Review #1145766 is a subjective opinion of poster.
Reason of review
Bad quality
I completely agree, however the amount of money collected in tips was more like $3,700 for the tour guide, and $1600 for driver and $1400 for the assistant. That's about $9,300.00 in tips, for 12 days work, and if there is another trip right after that, we're talking...
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3 comments
Anonymous
#1514054

May I ask how much is the tips amount asked for? I am considering a tour with Gate 1 and would like to know ahead of time. Thanks.

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Review
#1139875 Review #1139875 is a subjective opinion of poster.
I think it is extremely dishonest and unethical not to pay your people. They do in general a very good job and deserve to be PAID, not to have to beg for "tips" like a beggar. Gate 1 in doing this robs their own people of their dignity. It really bothers me to be HIT...
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6 comments
Anonymous
#1599899

If it is true, I am very much surprise. No wonder, my wife always tip the recommended price mention in the brochure.

That's for the tour director, driver, and helper. Most of them work their butt off to make a living.

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Review
#1139863 Review #1139863 is a subjective opinion of poster.
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
1.0
Details
Booked a tour with them for March 2018 on 10/28/2017 for a family of 4. They sent me an email on 11/11/2017 telling me ways I could save money on my upcoming trip . They cancelled my trip on 11/13/2017 for lack of participants ( to save themselves money obviously)...
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1 comment
Anonymous
#1451279

Did you have trip insurance?

Review
#1134711 Review #1134711 is a subjective opinion of poster.
Reason of review
Order processing issue

Gate1travel - Discrimination against the disabled

Made reservations with Gate 1 and once I informed them I was going to take a portable foldable wheelchair they refused to let me travel with them.. Also They don't allow the hearing or visual impaired to travel with them. It took forever to receive a full refund of my deposit$$ 2256.00 advised unless you are a Mr or Miss universe don't even bother to book with them
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Review
#1132305 Review #1132305 is a subjective opinion of poster.
Reason of review
Poor customer service
4.2
Details
Completed 2 trips 14 day China and 14 day South Africa. Australian customer service is first class and I needed to change dates etc. Tours ,guides and hotels were excellent and tour included more than what was offered on the brouchure.After reading the complaints on...
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3 comments
Anonymous
#1410480

You obviously are a paid *** from the Gate 1. You need to F*$k Off.

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Review
#1130851 Review #1130851 is a subjective opinion of poster.
Reason of review
Good quality
5.0
Details
It was wonderful. We have taken 7 trips with Gate 1 and this was a favorite, right up there with Greece, Ecuador and Galapagos cruise. Our guide was Henry Melgarejo who did an excellent job. His love and knowledge of his country were evident. Hotels were very good and...
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Review
#1130048 Review #1130048 is a subjective opinion of poster.
Reason of review
Good quality