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1 comment
1.4
Details
BEWARE! I booked a tour for a twin room, as my roommate was someone I met through a travel group and did not know well. We got to a hotel and went into the room with ONE BED. Unacceptable. The tour leader could not do anything about it. I ended up having to sleep on...
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Gate1Travel
#1501089

Hello,We do regret your disappointment with the accommodations. We do indicate the use of air-conditioning abroad differs greatly from the United States, and is often shut dow...

Author
Cons
  • Excuses
Reason of review
Poor customer service
Loss
$300
Review #1275216 is a subjective opinion of poster.
4 comments
I had the great misfortune of dealing with this company. I ordered a trip for my wife and I which was recommended by Travel Zoo. We paid over $1700 including over $300 for two cancellation coverage plans. The company pushed a "cancel for any reason" plan which they now...
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Gate1Travel
#1501091

Hello,It appears that you purchased the travel package and its associated components online without the aid of Gate 1 staff. You had the option to accept or deny any of the co...

Author
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1400
Preferred solution
Full refund
Review #1273110 is a subjective opinion of poster.
4 comments
2.9
Details
After travel, I realized that there was conflict information, and submitted the issue via email to clarify. After a few follow up emails, finally I got a call from Renda J, as soon as I picked up the phone, she said "what do you want?" and not even willing to listen my...
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Gate1Travel
#1489634

We have responded to your concerns several times and did not find evidence to support your claim. Likewise, we took the time to review the call you referenced in your review a...

Author
Pros
  • Website
Cons
  • Post travel customer service
Reason of review
Poor customer service
Loss
$75
Preferred solution
Let the company propose a solution
Review #1265293 is a subjective opinion of poster.
2 comments
1.2
Details
I have taken two trips with Gate One and have had flight issues both times. The first trip was guided and the problem was mechanical in nature. No other plane, had to fly one in from Mexico, we were in Quito. The airline took responsibility of its own and issued...
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Anonymous
#1468015

There were four couples stranded, I was with the ladies making the call (one with the best international plan), but not hte one making the call. I also have the good sense not...

Author
Location
Fort Washington, Pennsylvania
Cons
  • Unreliable company
Reason of review
Poor customer service
Loss
$850
Preferred solution
Price reduction
Review #1230823 is a subjective opinion of poster.
1 comment
Customer service is horrible and unempathic. They don’t do anything to accommodate to the customer. Booking with them was a nightmare and I wished I never had. One problem after another, and that’s just with the reservation. The trip hasn’t even started yet. Not...
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Gate1Travel
#1468012

Hello,We sincerely apologize if you experienced any lapse in service when contacting us with your questions and we will review how this is handled in the future. Naturally, if...

Author
Reason of review
Poor customer service
Review #1230627 is a subjective opinion of poster.
3 comments
1.0
Details
This is perhaps one of the most unethical companies that I have come across. I travel extensively and am top-tier on many hotel, car rental, and airline programs. I have NEVER used Gate1 for any of my travel needs, as I am smart enough to book my own trips, vacations,...
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Gate1Travel
#1461057

Hello,Unfortunately, we were only able to locate one email however, this matter has been addressed by our Marketing Department. If there are other emails or contact informatio...

Author
Location
Fort Washington, Pennsylvania
Reason of review
Poor customer service
Loss
$300
Preferred solution
STOP SPAMMING ME!
Review #1217334 is a subjective opinion of poster.
1 comment
Having travelled Gate 1 to Peru and China and having had an amazing experience, I had become a loyal customer. The "partially" escorted tour of Athens left lots to be desired... Our hotel had no ventilation. Since it was February and warm the air did not work, and no...
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Gate1Travel
#1450903

Hello,We do regret if your tour was not up to your expectations or if you were disappointed with your accommodations. As noted in our trip information, the use of air-conditio...

Author
Reason of review
Poor customer service
Review #1207082 is a subjective opinion of poster.
1 comment
1.0
Details
Have spent the first two days of our vacation in the airport - we're still here! First day's delay wasn't Gate One's fault -- weather. Second day we had only a one hour window between flights so of course our first flight was delayed meaning we missed our overseas...
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Gate1Travel
#1450902

Hello,Certainly we regret any inconvenience you may have experienced with your flights being delayed due to the weather. Unfortunately, it is not always possible for Gate 1 Tr...

Author
Location
Fort Washington, Pennsylvania
Reason of review
Poor customer service
Review #1205972 is a subjective opinion of poster.
0 comments

Gate1travel in Fort Washington, Pennsylvania - Amazing

5.0
Details
I have just returned home from Thailand the best tour Ever .l had great time whit gate1 everything went perfect but the highlight for my trip be perfect was my guide tour TUK we couldn’t have asked for a better tour guide funny very knowledgeable treated everyone whit respect very professional she was Amazing and definitely l recommend gate 1 for all my friends
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Author
Location
Fort Washington, Pennsylvania
Reason of review
Good customer service
Review #1183662 is a subjective opinion of poster.
1 comment
2.3
Details
I have travel wtih Gate 1 planned. I do not feel that anyone has been particiulary helpful. The agents are not helpful (nice but do not seem well informed). If you get a supervisor on the phone, they are not much better. In my experience, the smallest things take...
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Gate1Travel
#1422324

Hello,We sincerely apologize if you felt like you experienced any lapse in service when contacting us with your questions, we will review how this is handled in the future. We...

Author
Pros
  • Only using becuase my group selected this agency
Cons
  • Poor customer service
  • Will be the last
  • Lack of problem resolution
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1173119 is a subjective opinion of poster.