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1.0
Details
I bought insurance that the rep said would cover irrespective of the reason for cancellation. Refused
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1 comment
Gate1Travel
#1558006

Hello, It is difficult to respond to your complaint without the ability to view your reservation. It may be the case that the agent was referring to our cancel for any reason supplement. That said, if you have more questions, please don't hesitate to contact our office via our online forms.

Review
#1342691 Review #1342691 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
1.8
Details
Groupon sold me a vacation through Gate 1 the day before the voucher expired. I called when I could (the next day) but the lady working at Gate 1 said I now have to get a refund through Groupon and that if I wanted to switch to another vacation, she's unable to. As the...
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1 comment
Gate1Travel
#1548498

Hello, It is difficult to speak to the specifics of what occurred without more information. While we want to sell you the vacation you want, the Groupon vouchers are sold for a specific product with specific departures dates that may vary in price. For this reason, we are unable to simply switch you to a different trip and you must make the exchange with Groupon.

Review
#1338219 Review #1338219 is a subjective opinion of poster.
Reason of review
Order processing issue
I did send many emails with no respond by the Agent. Please contact me by email: vicky12fung@hotmail.com The agent use my client her first name as a last name, is very clear show two names and two last names, I have to pay another ticket only to please one of the...
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1 comment
Gate1Travel
#1544366

We have forwarded this matter to our Groups Department for review. They will reach out to you soon. In the meantime, you may want to let your clients know that you have posted their information online as this is a potential security risk.

Review
#1334249 Review #1334249 is a subjective opinion of poster.
Reason of review
Poor customer service
2.5
Details
I booked a trip to India and then the price went down. I contacted GATE1 Travel and they were nice to give me a credit of $600 torward my next trip. I went to book my next trip and I spoke to someone (Beth) at GATE1 Travel and they told me I could use the $600 credit...
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1 comment
Gate1Travel
#1543562

Hello, We do regret any lapse in service when you contacted us regarding the credit. Upon review of the information sent to you regarding your credit, it does state, "you are eligible to receive a $300 per person price reduction on your next escorted tour or river cruise with Gate 1 Travel." Unfortunately, as the Iceland trip was Independent, the credit was not applicable. We do apologize for any misunderstanding.

Review
#1317861 Review #1317861 is a subjective opinion of poster.
Pros
  • Large selection of vacations
Cons
  • Will be the last
Reason of review
Pricing issue
Loss
$675
Preferred solution
Let the company propose a solution
In Warsaw ,Poland we were scheduled for a short layover before boarding a connecting flight to Moscow. The connecting flight was cancelled. We were not informed. When we got to the gate we were scheduled to go for the flight to Moscow we discovered our flight was not...
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1 comment
Gate1Travel
#1513638

Hello,Upon review, it appears this was a last minute cancellation. Unfortunately, airlines do not always notify us in advance. Of course, we regret any inconvenience with the flight or hotel air conditioning.We hope the rest of your trip was enjoyable.

Review
#1293327 Review #1293327 is a subjective opinion of poster.
Reason of review
Bad quality
5.0
Details
Been traveling with gate,my last was just last week to Peru and very disappointed with the tour manager,in my opinion that he need more training with the gate 1standard. The included meals were terrible,Ruben Aguirre was arrogant. I asked one time to use the whisper so...
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1 comment
Gate1Travel
#1513642

Hello,While we have received many positive comments about Ruben, we regret if you felt there was any lapse in service. We do take our clients feedback very seriously and carefully evaluate the performance of every tour manager.

We do appreciate you sharing your feedback as it is an invaluable training tool. Naturally, if we can be of any assistance, please don't hesitate to contact us.

Review
#1290105 Review #1290105 is a subjective opinion of poster.
Reason of review
Poor tour manager/included meals terrible
4.8
Details
My neighbor and I booked a reservation for our 3rd Gate 1 trip. This trip was our first to Peru. The trip was outstanding! Our guide, Ruben, who was born and raised in Cusco was the most wonderful guide we have ever had. We have experienced scores of overseas trips and...
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Review
#1288915 Review #1288915 is a subjective opinion of poster.
Reason of review
Good quality
1.4
Details
BEWARE! I booked a tour for a twin room, as my roommate was someone I met through a travel group and did not know well. We got to a hotel and went into the room with ONE BED. Unacceptable. The tour leader could not do anything about it. I ended up having to sleep on...
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1 comment
Gate1Travel
#1501089

Hello,We do regret your disappointment with the accommodations. We do indicate the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. As for your beds, we do make requests on clients behalf and although typically two twin beds are provided, in the end room assignments are done by the hotel and based on their availability.

Review
#1275216 Review #1275216 is a subjective opinion of poster.
Cons
  • Excuses
Reason of review
Poor customer service
Loss
$300

Update by user Jul 06, 2018

With each effort on my part they continue to lie in response. This is a horrible company and extremely deceitful.

Hidden clauses and deceptive wording such as "Cancel for Any Reason" coverage. When you pay for something and do not use it a refund should always be...

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4 comments
Gate1Travel
#1501091

Hello,It appears that you purchased the travel package and its associated components online without the aid of Gate 1 staff. You had the option to accept or deny any of the coverage, none of which are compulsory.

We do include the information for our Cancel For Any Reason waiver on our website including that it would be a credit equal to the full cost of your Gate 1 travel arrangements, less the cost of deposit(s), late/amendment fees, and insurance premium.

This was agreed to on your passenger agreement. We regret the misunderstanding.

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Review
#1273110 Review #1273110 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1400
Preferred solution
Full refund
2.9
Details

Update by user Jun 26, 2018

Received email from this website and asking me if I got response from Gate1Travel or if the issue is resolved. Answer is: No one had contacted me after I posted this. And the issue is NOT Resolved.

Original review posted by user May 27, 2018

After travel, I realized that there was conflict information, and...
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4 comments
Gate1Travel
#1489634

We have responded to your concerns several times and did not find evidence to support your claim. Likewise, we took the time to review the call you referenced in your review and did not find what you have described. We hope you understand that we have made an honest effort to address your concerns.

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Review
#1265293 Review #1265293 is a subjective opinion of poster.
Pros
  • Website
Cons
  • Post travel customer service
Reason of review
Poor customer service
Loss
$75
Preferred solution
Let the company propose a solution