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Gate1travel in New York, New York - Gate 1 Travel

I booked a trip to Beijing with a single supplement. When I arrived I found out that I was the only person who booked the tour. I asked for my money back for the single supplement. It was so difficult trying to get a response from them and when I did they were extremely rude. I travel a lot and I had used this company a few times before this incident. However, now I go with their competitors. Just know that this is a company that will take your money but if you have an issue, good luck. You're on your own.
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2 comments
Anonymous
#747723

You mean you got a private tour and you want money back?

Anonymous
#340491

This is the most bogus complaint I've ever heard. Please limit posts to things are REAL problems so that the rest of us can make an informed decision.

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Review
#244100 Review #244100 is a subjective opinion of poster.
I am outraged at the total lack of service from Gate 1 Travel after spending about $2,000 for me and a friend to tour Venice, Florence and Rome with them. For this extaordinary fee, all that we got were the hotel reservations and train tickets. That's it! I could...
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#242275 Review #242275 is a subjective opinion of poster.

Gate1travel in Upper Marlboro, Maryland - GATE 1 Travel

Did an 8-day fly and drive to Costa Rica, which is actually a six day trip. The first day we were there, our rental car which was scheduled to arrive at 9 am did not show. Eventually, the car company picked us up at the hotel, and we did not get on the road till after noon. Thus, we did not arrive to our destination till very late in the afternoon, and wasted one of our few days. The car company blamed GATE 1. GATE 1 blamed the car company. They both lie. Better off booking yourself. BUYER BEWARE.
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Review
#241627 Review #241627 is a subjective opinion of poster.
Gate 1 is a ripoff. Oh I am so mad. Save yourself troubles. Do not believe in low price ads. Do not buy air ticket from them. You will be sorry. Cancelling signed tours and then asking you to sign expensive alternate tours with money you have paid is their muntra. Stay...
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#239030 Review #239030 is a subjective opinion of poster.
Loss
$2500
My son and I took the Gate 1 tour of Italy in December 2010. Leaning Venice our group was warned that our luggage would be transported from the hotel to the bus via boat and we should take our valuables out of our luggage in case our bags fell into the canals (which...
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6 comments
Anonymous
#581249

Didn't these travelers pre-purchase travel insurance? Duh!

While dining in an upscale restaurant nera Milan, Italy, my expensive Nikon camera was stolen.

"Stuff" happens. I filed a claim and included my receipt for the camera) upon my return to the US and was reimbursed 3 weeks later.

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#213234 Review #213234 is a subjective opinion of poster.
Beware of using Gate 1 Travel. First, you are required to put down a deposit which you are told is to hold services. Should you decide to cancel, you are not given the deposit back as the company will tell you that they paid a penalty for the canceled service. This...
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13 comments
Anonymous
#1302134

Rude, absolutely rude reservation person named Ben. I'm a professional senior travel agent and have never been treated with such rudeness in 30 years in the business.

He represents the face of Gate One and an employee with his attitude would not be on board for long. Service is the name of the game.

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Review
#207932 Review #207932 is a subjective opinion of poster.
We had the worst vacation in Spain recently. The guide was nonchalant and absent most of the time. He used to say: Here is my cell phone, call me if you need help. The flights were uncomfortable and long. The food was the worst ever with bad choice of restaurants. We...
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2 comments
Anonymous
#207384

Don't ever use Gate1 Travel especially in Spain. I used them in Italy.

Thay were OK. The guide was very nice.

Better rent a car and be on your own. Good luck.

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Review
#200032 Review #200032 is a subjective opinion of poster.
Loss
$6000
Read Gate 1 Travels terms and policies carefully for transfers you prepay. If your flight is delayed 1hour or more the transfer does not have to pick you up. You have to make your own way to your hotel. There is no refund. In Lima don't buy a transfer, just...
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#195739 Review #195739 is a subjective opinion of poster.
Due to autobahn accident all 12 tourists in our group were taken to the hospital some requiring overnight stay due to surgery. Overnight hospital stay caused me to miss 2 days of the itinerary. No one from Gate1 contacted me at the hospital to ask how i'm doing....
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#193948 Review #193948 is a subjective opinion of poster.
I joined Gate1 8-day Catholic Germany for the Passion Play. 6/9/10, 3rd day into 8-day trip the driver of 24-seater bus rammed into tractor trailer truck in the autobahn traveling from Heidelberg into Nurmberg. Tour guide did not inform 12 tourists about Germany's...
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3 comments
Anonymous
#345773

No surprise here. Gate 1 Travels provides a hostile work environment.

Their salespeople and supervisors are unfriendly angry and unprofessional.

Donna Davis is the worst! I have two friends that are former employees at fort washington and were treated horribly and they were doing a great job..their owner is clueless about managing a customer service environment...gate 1 = blech

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#193947 Review #193947 is a subjective opinion of poster.