Latest review first
Although Machu Picchu was awe-inspiring, this is a review of the tour company called GATE1. GATE1 uses local people for their tour guides to Machu Picchu/Cusco/Lima tours. Raul F.B.C.was my specific guide. He was terrible. A local, uneducated native that is completely...
I am very upset, because I paid in total my trip to Great Britain and in the airport I do not have ticket, I call to somebody to resolve the problem and spoke with Eliza and after with Margo Paaske ext 1371 and told me that was because I did not paid insurance. This...
Reason of review
Poor customer service
The original booking was for two people traveling to Morocco. We wanted to add a friend to the trip and change the reservation to a triple room rate. We called Gate 1 and the travel agent quoted the price for the third person and left a voicemail to the other two,...
Given the name of the web site, I expected to find negative reviews of gate 1 tours. However, I recently returned from an 11 day Kenya tour and know other people who have all be on gate 1 tours with no complaints. All 20 people on the tour I was on had no major...
What in the world is wrong with their website?!? We received several errors on their website while trying to book a Ecuador tour. Please someone tell me this is NOT a foregleam of their customer service, tours, etc. I have 48 hours left before we have to make a...
I have traveled with Gate1 before and found their services to be fine and reasonable. I booked a trip to Hong Kong, Bangkok and Singapore for August 2014. I was considering traveling to Micronesia early in August and thought it best to fly to Hong Kong directly from...
Gate1travel in North Miami, Florida - No refund for a cancellation due to health reason
We went to Peru in April. For health reasons we cancelled a walking tour but found two people to take the tour instead of us. We did not get a refund. Writing a comment to Gate 1 - so far no response. The tour guide had no people skills, but was knowledgeable. The flights were booked so we lost basically two days. Also the hotel on Titikakalake was so far away from ANYTHING. not even a walk way. We were stuck there for two half days without doing anything. A dinner show was $65.00. The food was so bad I felt like in a soup kitchen. A slob of beans, some dry meat, raw stuff we were not supposed to eat. Terrible!!! We booked another trip in September. Hopefully we have better luck.
Gate1travel in Minneapolis, Minnesota - I am being scammed out of my deposit !!!
I had to cancel an upcoming trip with Gate 1 due to a life-changing event that will make it impossible for me to travel in August. I promptly informed Gate 1 about this but was told by a rude customer service rep that my deposit was non-refundable. I have made 2 previous tours with Gate 1 but this experience leaves a bad taste in my mouth; for a reputable company, one would think that they will make some type of compromise with their customers especially if the trip is cancelled way in advance. I am truly disappointed and doubt if I will do business with them in the future if this is not amicably resolved. Will definitely contact my state's general attorney's office if I have to.Scamming people out of their hard-earned money is no way for any company to do business.
Gate1travel in Brandon, Florida - Purchased train tickets never recieved them
I contacted Gate 1 about not receiving everything I paid for. Got an excuse its on it way, Still nothing. I booked an train ticket in this tour and it never came with documents , I called and got the excuse its on its way. I have a car service at the end location I paid for but how can they pick me up if I have no times of train ticket?Tours I booked for were at different times then what they gave me. I am not happy with tis company so far. I am very leary of this company now and am worried about my trip. I will
I will NEVER travel with Gate 1! I was looking into an escorted tour to Thailand. While their packages are extensive, and their prices reasonable, I noticed something very disturbing. No matter what departure date you choose for the 15 Day Kaleidoscope of Thailand with...
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