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4.0
Details
I didn't realize that Gate 1 was a budget travel company. Most of the vacation was acceptable but all the hotel locations were at the outermost location from the tourist sites in each city. One hotel was so close to the train and bus station that the noise level was...
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Review
#714196 Review #714196 is a subjective opinion of poster.
Cons
  • Tours lacked quality
Reason of review
Bad quality
Lisa from Gate1 did a great job coordinating our classical Portugal/Spain tour. Of course such a bus tour with 37 "strangers" needs a bit of luck to succeed. Should the participants not be on time or enjoy criticizing, the enjoyment factor sinks. But our group was...
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Review
#711650 Review #711650 is a subjective opinion of poster.
Pros
  • Guides
  • Hotels
  • Organisation
Cons
  • Tip for main guide not included in tour package
Reason of review
Good customer service
MY TRIP STARTED ON SEPT. SEPT 6TH 2015..MY GROUP OF 4 WERE MET BY GIGI OUR TOUR GUIDE. WE WERE SO HAPPY TO VISIT THESE BEAUTIFUL CITIES AND LEARN ALL ABOUT THE SOUTH.. ESPECIALLY GIGI GIVING US INFORMATION ALL THE TIME WE WERE IN THE BUS GOING FROM PLACE TO...
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Review
#703816 Review #703816 is a subjective opinion of poster.
Service
Gate1travel Tour
Pros
  • Always loved traveling with gate 1
Reason of review
long time gate one traveler
Gate1travel - 9 Day Ecuador Tour
Gate1travel - 9 Day Ecuador Tour
We've just returned from Ecuador and I can't say enough good things about it. Marco our guide and Javier our driver could not have been more congenial and informative. Our hotels were fabulous. The food was really good. Everyone on the tour was game for anything. All...
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Review
#685296 Review #685296 is a subjective opinion of poster.
Service
Gate1travel Tour
Pros
  • Hotels
Reason of review
Good quality

Gate1travel - Complaint

I booked a trip through gate 1 travel in the summer of June of 2014 for Vietnam for winter of 2014. purchase was made via travel agency. Airline was chosen as we had two choices. We chose Korean Airline and not once were we informed by gate 1 that this airline ticket would not enable us to receive sky miles as this airline was a partner with Delta Airlines no told to the agent booking this tour. I am angry with gate 1 through many phones call and contact with a delta customer service worker I was informed because of the class of tickets purchased we were not entitled . I have used gate 1 travel previously with no problems. next time to use gate1 I will have to think more then once. Thumbs down this time!!!
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4 comments
Anonymous
#1039522

So you rate your experience based on the face you could not use sky miles? That's like being mad at cruise lines if the weather is bad. Lame

Anonymous
#1026890

Geez, pls share your experience on the trip itself instead of complaining about mileage on an already discounted group tour. This kind of comments do not help travelers looking for reviews!

Anonymous
#1019977

DUH!!!! Many times those tickets are purchased in bulk and therefore you either do not get the miles, or you get pro rated miles. You get a great price with gate 1 or you can go elsewhere, pay a lot more and get your miles.

Gate1Travel
#1013433

We certainly regret that your frequent flier program determined that your flight would not earn mileage. Unfortunately, it is up to the airline frequent flier programs to determine whether to award miles in part or total based on their own rules, which are updated frequently.

For this reason, we advise that passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. We do also include this information on our website.

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Review
#673419 Review #673419 is a subjective opinion of poster.
Service
Gate1travel Tour Booking
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Gate1travel - Tour Review from Easton, Pennsylvania

4.3
Details
The full day in Fez in definitely a full day of walking. Should said a extreme amount off walking and once you get off bus in morning you don't see bus for 8 hours. The pace was a healthy European walk on very uneven surface. The older purple had a hard time. One lady had a cane and wanted to stop but couldn't because we entered the medina and existed on the other end. It was a maze once you got in there and couldn't stop in fear of losing guide and then you would be lost. Needs to be marked with a walking person with stars stating the extreme about of walking. All the sites you mention where all in the medina and they were one after another with constant walking for 8 hours too much.
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Review
#667584 Review #667584 is a subjective opinion of poster.
Service
Gate1travel Tour

Gate1travel in Grand Rapids, Michigan - Amazon trip

My name is Kenneth Walton Jernigan and this is my second trip with Gate 1. I absolutely loved my China trip, but can not say the same for my Amazon trip. The road was washed out so we never made it to the rain forest. I know this was not your fault and Javier did the best to make it right. It was not the rain forest and that was why I booked this trip. I did not care for Alvarado as our guide in Peru. My flight changed and he was less than helpful with that process. There were a lot of complaints from the other passengers, but these were my only two issues. I was thinking about going to S. Africa and SE Asia and would like a voucher for 500.00 applied to one of those trips. I would like to go back to the Amazon, but would be even more devastated if I was not allowed there again. My number is 5054440533. I spent hours on the phone today only to find out customer service was closed, for the whole day, in the middle of the week. Thanks.
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1 comment
Gate1Travel
#1025871

It is always unfortunate when weather impacts a trip. We can certainly understand how upsetting this can be. Naturally, our local staff did their very best to keep everyone safe and make the last minute arrangements to continue touring.

Review
#658673 Review #658673 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
To begin with, it just isn't enough to give this trip an excellent rating. It was so much better than any expectations I had before I went. Our Tour Manager, Jesus, and his helper, Pepe, were just the best. Every nuance of the trip was taken care of with care and...
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Review
#652652 Review #652652 is a subjective opinion of poster.
Reason of review
Good customer service

Gate1travel in Washington, District Of Columbia - Rhine River Cruise

2.3
Details
Our Rhine River Cruise was spoiled by high water and became a tour by Bus. It was disappointing and our vacation was spoiled. Adding insult to injury was the cavalier attitude of Gate1 who refuse to engage in a dialogue and refer all complaints to email. My correspondence was met by a form letter offering $100 rebate on a future Gate1 tour. This is a fraction of the amount Gate1's literature recommends as a tip for the staff. A little sympathetic understanding and generosity from Gate1 would have gone a long way towards healing our hurt. We have spent a good deal of money on several trips with Gate1 You would think they might want to keep a regular customer. Needless to say our Gate1 relationship is over.
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2 comments
Anonymous
#994957

Did you notice if other river cruise companies (Viking, Uniworld, Avalon) similarly had to reaccommodate?

Anonymous
#994382

They more than not had a no refund rule.What should have they done then?According to you they all should have risked there lives on dangerous waters that day because you are the queen of england.

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Review
#649232 Review #649232 is a subjective opinion of poster.
Service
Gate1travel Tour
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
A refund of $500 each for my wife and me.
Tags
  • Gate One

Gate1travel - Luggage Review from Los Angeles, California

I'm about to go to South America trip with gate 1 In enter flights they just allowed to 33 pounds per person no carry on luggage and they don't tell you this until you already paid and they send you all rules and the small print what can you take with 33lb of lluggage not happy
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1 comment
Anonymous
#993581

Gate 1 Travel has a webpage on its website that list about every airlines on the planet and their baggage restrictions. I clicked on one and it asked where I was departing from and where I was going and class of service and it gave a full rundown of what was allowed. Perhaps you could check this page to make sure that the Gate 1 Travel agent did not make a mistake in telling you 33 pounds.

Review
#648480 Review #648480 is a subjective opinion of poster.
Reason of review
Poor customer service