Gas South Reviews

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New Reviewer
Gas South - Disconnection
Original review updated by user Dec 29, 2021
Congratulations! I am a homebound, handicapped senior, tied to an oxygen tube and somehow your representatives managed to sneak up to my door with it standing wide open and me sleeping less than 20 feet from where they turned the gas off and without a word disconnected...
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ID
#3208614 Review #3208614 is a subjective opinion of poster.
Service
Gas South Billing Service
Cons
  • Deceptive billing practices
  • Worst website in the universe
Loss
$109
Preferred solution
Let the company propose a solution
New Reviewer

Trash Company

Not that it matters bc the politicians in Georgia care about lining their pockets more than protecting their people from greedy, money sucking companies like this. ABSOLUTE TRASH COMPANY!! Big business winning again. Unfettered price hikes. Horrible business practices, avoid like the plague.
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ID
#2928561 Review #2928561 is a subjective opinion of poster.
Pros
  • Gas lobbyists paying georgia politicians to screw their citizens
Cons
  • Overcharging bc they can
Preferred solution
Price reduction

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New Reviewer

Signing up

I just got a letter that said my application was denied. I was hoping we could rectify that so we could get gas. The name is under my husband Jaime Figueroa. We are customers of Cobb EMC so hoping we could get the bundle with you.
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ID
#2899350 Review #2899350 is a subjective opinion of poster.
Preferred solution
Service
New Reviewer

Two payments were drafted out of my account in August and the xplanation of why is not credible to me.

When I talked to the supervisor at Gas South today she explained to me that two payments were drafted because my due date has been changed. I asked if I would be billed for September and was told that I would. There is no credible reason why I should have had to pay two payments in August. I've been on automatic draft for at least over a year, so there were no months I was billed and did not pay.

User's recommendation: Do not sign up for Auto Pay. Once money comes out of your account it's impossible to get back.

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ID
#2827745 Review #2827745 is a subjective opinion of poster.
Service
Georgia Natural Gas Residential Gas Supply
Pros
  • Cost of service
Cons
  • Deceptive billing and bait and switch tactics
Loss
$73
Preferred solution
Full refund
New Reviewer

To clear miscommunication

Gas South - To clear miscommunication
Pay for a gas bill on April the 8th 2021 and was told that my transaction wasnt successful, I called my bank which is Bank of America and they stated that my transaction was successful and was told that I would have a letterhead provided with proof in my mailbox as of now I havent received and letters as if yet, but was also told to go on my online banking and screen shot the payment showing that it was successful paid in full of 1,281.85, all I ask is can this matter be resolved in a timely matter thank you.
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ID
#2527697 Review #2527697 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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New Reviewer

Over charger me

charger high price ever was. not use much gas, take bath one time week, cut heat off , still high every been. 166.00 last month heater broke charge ne 150.00. change meter out, every freeze stastab
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ID
#2425394 Review #2425394 is a subjective opinion of poster.
Location
Jonesboro, Georgia
Loss
$5
Preferred solution
Full refund
New Reviewer

Misleading Billing Info

Sent me bills for over a year showing a credit balance. Emails said no payment due - I have a credit balance, and the remittance tab on the bill itself said $0.00 due and I have a credit balance. I called to cancel service because I was moving and lady on the phone said I had a credit balance and they would be mailing me a check in 4 to 6 weeks. THEN - I get the final bill and NOW out of nowhere I suddenly owe $594. How and why and where? Call them and they cannot explain and will refer me to a supervisor to call me. Also told me they would pull the phone call where rep told me I had a credit balance. Nothing yet. Stay away from this company, do not choose them for your provider. They will hit you with bait and switch with their misleading bills for years, and then when you cancel - whammy.
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ID
#1316115 Review #1316115 is a subjective opinion of poster.
Service
Gas South Gas Supply
Cons
  • Deceptive billing and bait and switch tactics
Reason of review
Pricing issue
Loss
$594
Preferred solution
Cancel my balance - make my balance ZERO and send me paid in full notice. I will overlook the credit you owe me if we just come to a zero agreement - you don't pay me, I don't pay you.

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New Reviewer

Predatory Rates

Horrible Company, Gas South is a company run by corporate thugs. The rates are outrageous and predatory, you get your bill along with a threatening letter, threatening to ruin your credit and shut off your gas, mind you a week before the bill is due. I don't need a crystal ball to tell me class action lawsuit is in this company's future, its disgraceful how these utility companies in the south, who never got over losing the free labor of slaves, are allowed to operate like thugs. This is what happens when consumers do not have a choice in choosing from providers. Trust your day is coming. I cannot wait to switch this horrible company, I would even move just so I do not ever have to do business with these thugs.
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ID
#1142466 Review #1142466 is a subjective opinion of poster.
Service
Gas South Gas Supply
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

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