Gary Mathews Motors

We are from Louisiana was visiting Tennessee as a vacation when Our Dodge Caliber 2007 started giving us a problem a pose came up staying throttle body so we repair and replaced it.. After a few days the code still remains so we contacted these company after .they charged $95 to look at it they wanted to charge an additional $750 to change a brand new throttle body stating that that was still the issue..

I do not believe this company actually took the time to actually view problem before they came up with this conclusion. This will definitely not be a company that I will refer anyone to and I will be contacting the Better Business Bureau as well as a Federal Trade Commission in regards to the issue that we have endured dealing with this company.. they're completely overpriced without trying to resolve an issue!

Please don't go there!! fast before you go there!!

Brought Jeep in for replacement of a compressor under warranty. I had been told that the compressor is bad and has caused other damge to other components such as the expansion valve.

The tech Ryan tells me yes the compressor metal shavings have likely damaged the expansion valve etc but Chyrsler will not cover the damage. I complain to Chysler they report that they would and then Ryan changes his story, very weird why is the expansion valve the issue now?

So you can claim compressor warranty and charge 1400 for expansion valve and other components? Very disappointed with the Service Department and the dealership I will be lodging complaint with the owners as well!

Long story short, took my Avenger in to Gary Matthews get the transmission looked at as it was shuddering when switching gears. They found "metal" in my transmission pan and said that the transmission needed to be tore down to find the cause of "failure".

Found out that i would need to pay $4500 for a refurb transmission. I couldn't afford that as I just bought the car. I had the car towed to another repair shop and the "machanics" just threw my transmission in pieces in my back seat with no kind of cover on my seats!

THEN, I take it to the new shop and he says there is absolutely nothing wrong with my transmission and that the problem could have been fixed with the software!! GARY MATTHEWS PARTS AND SERVICE DEPARTMENT ARE CROOKS!!!!!

I bought a used Jeep wrangler from Gary Mathews on the river have had a financial nightmare ever since. I am in the military and they suckered me in real good.

I was told that the jeep was in great shape. ARE YOU FREAKIN KIDDING ME??? The clutch has gone out on it after having it for less than a year and also the steering is way jacked up. brakes arent a really big problem.

those just wear out. But what torques My jaw the most is that when i went in to get it checked out i was approached by one the salesmen there and was already trying to sell me a newer model jeep. i aint been in the building more than ten minutes.

Soldiers and Civilians be warned. Gary Mathews is not a good place for business.

Traded a dodge ram for a ford f150. NOTHING BUT PROBLEMS.

Back door locks had to be replaced, ac doesnt work correctly, needs new shocks and check enginelight is on. All this withinone week of owning truck. They did a very good job of covering up issues. They spray painted the shocks to make them llok new, they replaced back door lock so now they work, recharged the ac but did not fix the leak on the ac valve and the check engine light is to be determined.

Service department is slow and rude as ***.

My husband is stationed at ft camlbell and we are seriously considering consulting jag. IF YOU ARE A SOLDIER OR ANYONE FOR THAT MATTER STAY AS FAR AWAY FROM GARY MATHEWS AS POSSIBLE.

I bought a Jeep from Gary Mathews back in May 2013 this is now August 2013 the Jeep has been in the shop ever since I had it. Well 2 weeks after I got it.

They customer service there is terrible. Pete the manager came out and said, "oh well not our problem and we're not doing nothing guess it's your problem now" I have contacted the BBB and they are trying to help me on this but so far nothing.

So far the bill in getting this Jeep fixed is up to $1,900.00 and building. This is our 4th car we have bought from this dealership never had a problem before until now, but we are telling everyone we know to go else wheres.

Bought a used truck from Gary mattews on Saturday. They agreed to replace the tires, give the truck an alignment and fill the gas tank - all good so far, that was Saturday.

Tuesday the wife called to see if the truck was ready, they said it was being aligned and would be ready that evening, if not they would call and let us know. We live an hour and a half from the dealer, so after getting home from work at 17:00hrs (5:00pm) we loaded up our 15 month old and headed to Gary Mathews in Clarksville, TN when we arrived our truck was not at the dealership. We found our salesman who didn't seem to care about us driving an hour and a half to pick up a vehicle that wasn't ready. He did finally offer to meet us half way the next day with the vehicle.

Last night we met half way and picked up our truck. The first thing we noticed was that the Firestone tire he promised were some cheap off brand and not Firestone, next we notice that the full tank of gas was actually nearly empty, we had to fill up to get home, then we noticed the battery in the key was dead, they had said they would replace it, they didn't. After we got home we noticed that the GPS that was in the truck when we test drove it had been removed. We are not happy at all with Gary Mathews and will recomend that you take your business elsewhere.

Last time we bought a truck, the dealer took care of everything they said they would, even things not in writing. Gary Mathews will never again get any of our business.

I have a 2005 crossfire and my ignition switch locked up. I took it

too GARY MATTHEWS on Ashland city rd in clarsville tn. They where

gonna charge me 1,700.00 to fix my car. Also requesting I pay for

the parts first .in advance. I needed 2 parts one they said it cost

810.00 and the other part cost 325.00. I called 4 Chrysler dealers and

all 4 said 1 part was 482.00 and the other part was 250.00. I told them

about the price difference so they tried to lower there price a little less

Than what they told me before. Not what the other dealers where charging

I told them I don't know why the price is so different . So they see I wasn't

going for that, so they changed there price to what everyone else had.

That was a $600 difference. I didn't let them fix my car. They are a bunch of

CROOKS ! Advice to anyone if your getting your car fixed by a major car

dealer. Call around too at least 3 dealers to compare prices.

While checking places in Clarksville to get my wife's 2008 JEEP Commander repaired, I found Gary Matthews & figured the service department for a dealer would be more reputable than a local garage.

They wanted to charge us over $100 just to do a diagnostic and NOT apply that money to the repair cost.

I did some more calling around and found that Sisk Auto Mall (another local JEEP dealer) in Hopkinsville charges less than the Gary Matthews service department AND applied the diagnostic to the repair cost.

Anyone care to guess which service center will be getting my business?

Gary Matthews had my car for 4 months ran $900 over quote and then I call to tell them I'm coming to pick up my car 4 days in advance and arrive to find the car not even completely put together yet. They never even bothered to look at it before they told me it was good to go.

The parts were in the trunk. So I take the car home mad and get home to find that they did'nt even have all the parts in the trunk. They are an hour and a half from me so now I have to make another 3 hour round trip to get the parts so I can put it back together after paying them so much money.

Not only was I overcharged to fix this car but I'm now having to do the work myself. They made no attempt to remedy this situation other than saying, "we'll see if we can schedule it in to get it looked at." Yeah, cause I haven't allready waited long enough!!!!!

Items were stolen from my car at the dealer's shop while it was there for repairs.

When my husband talked to the service mgr. about it I felt like he insinuated my husband was lying.

We had a Tom-Tom GPS on the car dashboard when we took it to the shop...then when we picked the car up three days later , when repairs were completed ....There was no Tom-Tom to be found.

There also were 8 to 10 of my husband's cigars taken from the driver's door storage pouch that he missed first...that's when he started to look more closely; at which point he noticed the GPS was missing, also.

We have made two or three requests to this dealer for a replacement..all to no avail!!!!

HELP!!!! What is our next step??? Should we contact the auto parent company??

Today I went to Gary Matthews on the 41A Bypass in Clarksville to see if they could help with a simple problem. I own a 2005 Jeep Wrangler and was installing a hood rack for my jack. While removing the hood hinge screws I stripped the head of the 6th and final screw and was unable to get it out. Being a Jeep I brought to Gary Matthews Service Dept. to see if they could assist me. The first man I saw was "helpful" in that he was actually attentive to my problem. A female service manager came out to see the problem, and within 1 second had identified that there was nothing they could do, walked away and offered no further assistance, ideas or even a hello/goodbye. So the "helpful guy and I stood there staring at each other. Finally I asked "well, is there anything else we can do?" He took me to one of the other service managers who, after taking care of more pressing issues, came to see my Jeep. After about 30 seconds he stated that at this time (it was about 4 pm on Friday) they were unable to help me, but that they would be more than willing to set up an appointment for me on Monday. Me, being the smart guy that I am, realized that there is no way this can be more than a 10 minute fix so I told them thanks for nothing, I will go elsewhere.

I ended up going to the Sears auto center in Clarksville. They, after about 10 minutes had the screw out and had me on my way....FREE OF CHARGE!! I ahve no doubt that had I brought it Gary Mattews to fix on Monday they would have taken over an hour and would have charged a hefty service fee. This was not the first time that I have brought my Jeep to G.M. for service, but I assure you it will be the last time! I have never left their service center happy and recommend anyone that is new to Clarksville to STAY AWAY FROM THESE GUYS! They are never helpful but always willing to take your $$.

Kris Poirier

Clarksville, TN