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Verified Reviewer New Reviewer

Replaced main seal and damaged the Jeep In process.

1.1
Update by user Oct 22, 2022

One problem has led to many more problems, damage was done when they replace a main seal. The Cherokee is not safe to drive.

Original review posted by user Oct 22, 2022
I have the warranty on our 2016 Cherokee, the main seal was leaking. Gary Barbera wanted to charge $450. Because it had a 2 inch spacer lift on it, that first problem was fixed as they were not able to illegally charge with the warranty. Now we have our Cherokee back and it is missing plastic housing, screws, loose screws, control arm is damaged both sides, tie rod is damaged and they did not do an alignment as needed when you drop and move suspension. I am headed back there Monday but I feel like I will need a lawyer as they have caused so much damage. My wife will be calling her friends at Penn Law to hire one. We both fear this was done out of retaliation and the Cherokee is not safe to drive now. This is not a place we trust, they do not back the warranties as they illegally tried charging us already. We are fed up!

User's recommendation: Stay Away! Warranty is a fraud.

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ID
#4095266 Review #4095266 is a subjective opinion of poster.
Pros
  • Nice jeeps
Cons
  • Bad warranty
  • No mechanical experience
Preferred solution
Our Cherokee fully fixed and an apology as this should have never happened. Might legally seek compensation as we have been extremely inconvenienced.

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Verified Reviewer New Reviewer

Resolved: Manager stated she would pay out of her pocket!

1.6
Update by user Oct 17, 2022

Company fixed the issue and I have been provided with settlement agreement. Old white hair short female manager stated she will pay our repair that is under WARRANTY out of her high horse pocket.

Bunch of lies but my Jeep will be fixed and that will be the end with that company.

I hope I never have to deal with them again. I would rather buy a junk car then go there.

Original review posted by user Oct 17, 2022
Female older white haired woman was very sarcastic and lecturing as if we were children. Very infuriating, stated she would pay $350. Out of her pocket just so we could move on. How dare she, we all know she is not paying a dime. Woman also lied and said they dont record calls and she was with our service rep Sean and he acted properly which was an utter lie. I will never go back there, I am not a child nor stupid enough to believe this old lady! Short old woman with white hair destroyed any future business with my friends and family. She interrupted and acted as if she was mother Theresa. I hope I never see that old woman again! Done with Gary Barber.

User's recommendation: Avoid fraudulent warranties.

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Resolved
ID
#4081889 Review #4081889 is a subjective opinion of poster.
Pros
  • Nice jeeps
Cons
  • Customer service and managers ego
Loss
$100
Preferred solution
Apology
New Reviewer

Further damage done to vehicle by mechanic, previously attempted charging for things not needing repair

1.0