Garretts Moving and Storage Reviews
4 TOTAL REVIEWS
Saatva uses this company to deliver their mattresses for home delivery... I cancelled my order with Saatva thanks to Garrett's moving and storage.. First, we were told by Saatva we would receive a PHONE CALL to schedule our delivery... NO such thing occurred.. we got an email stating "Your mattress will be delivered tomorrow between 9:30 - 11:30." Note, it was a weekday... completely unacceptable notice. So we call back... We ask Debbie if we could reschedule for Friday after 5:30 - 7:30 she says no problem... no less than an HOUR LATER we call to confirm it and we are told "nope that's not available I have 6 people ahead of you and 4 people after you." Fine... we schedule it for today Monday, Feb. 6, 2017... my boyfriend gets a call at 2:00 from Debbie and says "oh someone called and rescheduled your order..." Which was completely COMPLETELY false... so basically they rescheduled our order or didn't schedule it to begin with and lied about it. Needless to say, after dealing with THEM I would NEVER EVER recommend anyone to utilize their company for moving, storing or whatever else they may do. I've notified Saatva about their poor customer service and hope you can all save yourself some headache in the near future.
PLEASED BUT DEFINITELY NOT "PISSED"
We at EFID LLC more than "like" Garrett's Moving & Storage, we rely and trust their valuable consistent personable service. We are an interior design firm based in Garland, Texas and have used Garrett's all over the country. Recently we completed a large ID contract at College Station, Texas. Garrett's performance was excellent! As construction was completed, Garrett's was always ready to serve and meet deadlines. This install took several trips during the summer of 2017. The Garrett's team was reliable, consistent, on time, professional and every team member paid attention to the details we and our clients demand. Joseph led the charge with Robert and Daniel who did a great job installing along with *** and the warehouse team back in Dallas. Garrett's has consistently served our company on many multifamily and student housing developments in numerous states over the years. Garrett's remains our vendor of choice no matter the size, complexity or location of the job. Garrett's clearly is a valued player on our team no matter if the job is small or large, they meet the need with consistent effort and a smile! Mike Firmin, EFID LLC, Garland, Texas
- Consistent professional service with a smile
Reason of review
On time delivery
Garrett's Moving and Storage, Brandon Ware, Garrett Ware
I was careless and neglected to check their customer reviews before I hired them. My mistake- a big mistake. All kinds of damage to my residence and my property along with missing property. Nothing was padded properly. Bait and switch at the end of the move. Quoted one number and actual bill was almost $1000.00 more. Spoke with the owner, Garrett, and he is an arrogant piece of ***. I hung up on him and he has the audacity to call me back. He was never on job site, but takes everything from his son as fact. (Son, Brandon Ware was the salesman) Never use this company if you don't want to get screwed! Worst moving experience ever! Check out their reviews at ripoffreport.com
Reason of review
Poor customer service
Pay what is actually owed/was quoted and file appropriate claims on damage.
Moving Company Stole Jewelry from Home
Garrett's Moving and Storage in Dallas Texas does not offer good or reputable service. I hired the moving company to move my belongings (11/7/9) from one home to another within the same town (approximately 2 miles). I followed the instructions outlined on the contract for moving valuables and moved my jewelry myself. I put all valuables in a closed closet in the office of the new house. The movers still managed to steal my jewelry box and its entire contents (at least 90 pieces valuing approximately $46,000). I reported the theft to the moving company and police department immediately. I have contacted the company multiple times and they will not respond to me at all. They have not provided me any information regarding their insurer or claims. I sent them an itemized list of the items taken and a request for resolution, but still have heard nothing. I would not trust a company to come into your home and handle your prized possessions if they do not feel responsible for their employees behavior.
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Garretts Moving and Storage