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Verified Reviewer New Reviewer

Product falure

The teeth on your western saw chipped , did not hold there off set , hence the saw binds , a beaver could cut a tree faster

User's recommendation: Dont buy from this company.

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#3530572 Review #3530572 is a subjective opinion of poster.
Cons
  • Used once and was trashed
Loss
$89
Preferred solution
Full refund
New Reviewer

Unspzecified

1.0
Your western saw is trash I've tried numerous times to contact you for a refund , to no avail I get no where

User's recommendation: Dont use your products.

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#3530431 Review #3530431 is a subjective opinion of poster.
Cons
  • Trash
Loss
$200
Preferred solution
Full refund

Incredibly bad service - Are you a government agency?

1.0
I already did this, but the problem is you. Your goal is to drive people with valid complaints away by sweeping us into a whirlpool and never letting us out. *** you and *** Garrett Wade, a company that would hire you.
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#3070433 Review #3070433 is a subjective opinion of poster.
Location
Portland, Oregon

Incredibly bad service - Are you a government agency?

2.7
I sent in an order and they couldn't read my credit card number. Understandable. The message was on my answering machine and when I called the number. I waited over an hour on four occasions to talk to someone. I talked to two "customer service" agents who asked stupid questions and then put me on hold. Each time it was over five minutes and the line went dead and I got a dial tone. Apparently, the only way you can reach this company is on their "customer service" line, which averages ten to twenty minute waits. I have experienced terrible customer service before, but this is the worst.

User's recommendation: If you expect "customer service" you won't get it. They apparently don't want to be bothered with you.

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#3070419 Review #3070419 is a subjective opinion of poster.
Location
Portland, Oregon

Waiting for refund

2.0
got refund/ will not order from garrett wade again/ thanks for your help
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#1567625 Review #1567625 is a subjective opinion of poster.
Location
Deridder, Louisiana
Service
Garrett Wade Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund

No "free" shipping to you

on 05/02/2019 i ordered items from garrett wade on line.invoice 431****.saw in email garrett wade offered "free" shipping called 800 number AND asked for 'free" shipping /told by rude lady 'no "free" shipping for you' returned package tracking #950551****469134****11 on 05/31/19 email states"once your package has been received back" still waiting for refund
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#1548386 Review #1548386 is a subjective opinion of poster.
Service
Garrett Wade Shipping Service
Reason of review
Order processing issue

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer Junior Reviewer

No"free" shipping

2.0
ordered items from garrett wade/paid $10 shipping/2days later email from garrett wade offers free shipping/ called garrett wade and asked for the "free" shipping to be applied to my order/was told "no"
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#1542568 Review #1542568 is a subjective opinion of poster.
Service
Garrett Wade Shipping Service
Pros
  • Eclectic products
Cons
  • Rude customer service
Reason of review
"free" shipping denied
Loss
$64
Preferred solution
Full refund

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