Nancy A Ofc

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Verified Reviewer

Exhorbitant return shipping withheld from refund

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BEWARE BUYERS. If you order online and need to return because a gift duplicated youll be charged exorbitant shipping costs. Bought a sweater. Sister gave me one identical for Christmas. Returned one I bought. Over $22.00 of my purchase price kept for an $8.00 shipping cost!!!
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Loss:
$22
Pros:
  • Quality products
Cons:
  • Now owned by qvc which is a horrible company

Preferred solution: Price reduction

User's recommendation: Beware return costs exceed actual cost for shipping.

Margaret B Ftc

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Verified Reviewer

The company has drastically changed!

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I have been a Garnet Hill customer for a long time and for years it was a great place to buy quality clothing with excellent customer service. More recently the product quality is declining and the customer service is terrible! It is impossible to get anyone in the phone where in the past the customer service people were friendly, helpful and all about resolving any issues. What the heck has happened to this once wonderful company?
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Pros:
  • In the past has offered really interesting high quality clothing
Cons:
  • Currently terrible customer service

Preferred solution: Access to a real person at customer service

Resolved
Linda V Opf

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Verified Reviewer

Resolved: Uncontactable

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Updated by user Apr 18, 2023

finally got thru - was told they are switching over to a new computer system, which caused the problems. It could not have caused all the problems, but anyway they don't deserve this bad a review.

Original review Apr 17, 2023
I had a charge for almost $200 on my credit card from Garnet Hill and tried to contact them multiple times. The phone message says they're busy and immediately disconnects. The email inquiry form from their website does not send.
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Cons:
  • Overpriced merchandise and terrible customer service

Preferred solution: information why they charged my credit card

User's recommendation: Don't shop with these folks - something untoward is apparently going on

2 comments
Guest

I just got off with customer service myself and same! Apparently something’s gone wrong with their system.

Basically got the brush off and telling me they’ll refund my $ with a money order or bank card at some point!!

In 2023! I’ll never buy from them again!

Leshaun Kve
reply icon Replying to comment of Guest-2335619

I have a $515 refund that supposedly went to my credit card back on April 25th. It never even showed pending.

Around May 4th a customer service agent said they are "sending me a check". WHAT? Now the number disconnects every time I call it. No one returns my emails.

I need to pay my credit card bill.

What recourse do I have? Are they facing bankruptcy?

View more comments (1)
Anonymous
map-marker Southern Pines, North Carolina

Order status

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I didnt mean to use your pissed customer because I am not. I love Garnett hill.

I was checking a flat sheet that has a Dec ship date. The duvet just came yesterday was ordered in March I think she said. Long delivery times on back ordered merch should not be stated in your SALE unless it is stated the wait time on 3 to 6 months as a potential shipping date. I worked for a big computer company and I owned the process and the tools from order receipt thru billing release.

I would ask the people working what the order status review to have a story about order status throughout their life cycle. Instead of spreadsheets go get the data and feed it into the db and show them each day the remark your backload inventory.

Just a thought. I could tell you all about it.

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Blayne Vnb

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Verified Reviewer
| map-marker State College, Pennsylvania

Billing adjustment

I placed an order less than 14 days ago and would like the current 25% sale to be applied. My name is Sarah Jane DeHaas.
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Shawniece Jgs

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Verified Reviewer
| map-marker Santa Rosa, California

My Product Never Arrived On TIme

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I bought a sweater I really needed for a specific event well within the promised delivery date, and IT NEVER ARRIVED. I am really in a bad situation now, and I have suffered every day waiting. Don't trust this company.SHohooseCS
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User's recommendation: choose a company that actually cares about its customers.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Las Vegas, Nevada

Rude customer service,

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Garnet Hill - Rude customer service,
12 days before Christmas and my order hasnt shipped and they cant tell me when it will. I ordered in NOV. They hung up on me too after never replying to emails.
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User's recommendation: Don’t shop there. They charge to ship and return.

Marlene T Zvz

My review was edited

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I posted a review this week on Garnet Hill to review a swimsuit that I bought and liked. I feel though that the shipping charges are high. Some retailers are free shipping like Zappos and Nordstrom. I wrote that I liked the swimsuit, nice color and fair price but shipping is high that they pass on to customers. They edited my review and omitted that part. I feel they are wrong to edit and slant my review. I would not have written it if I knew they won't post anything negative about themselves. I want it taken down. It is not what I wrote. They seem afraid to post a true (in my opinion) but negative comment. Compared to other retailers I buy from, Garnet Hill shipping charges are higher. Marlene101@***.com
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Pros:
  • Dresses and swimsuit i bought
Cons:
  • High shipping costs
Reason of review:
my review for Garnet Hill

Preferred solution: Tell customers that they only post positive favorable reviews.

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