Garnet Hill
Garnet Hill Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Garnet Hill has 3.0 star rating based on 7 customer reviews. Consumers are mostly neutral.
100% of users would likely recommend Garnet Hill to a friend or colleague.
- Rating Distribution
Pros: Dresses and swimsuit i bought, Good styles, In the past has offered really interesting high quality clothing.
Cons: Currently terrible customer service, High shipping costs, Overpriced merchandise and terrible customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Garnet Hill has 3.0 star rating based on 7 customer reviews. Consumers are mostly neutral.
100% of users would likely recommend Garnet Hill to a friend or colleague.
- Rating Distribution
Pros: Dresses and swimsuit i bought, Good styles, In the past has offered really interesting high quality clothing.
Cons: Currently terrible customer service, High shipping costs, Overpriced merchandise and terrible customer service.Recent recommendations regarding this business are as follows: "Pass", "Beware return costs exceed actual cost for shipping.", "Don't shop with these folks - something untoward is apparently going on", "choose a company that actually cares about its customers.", "Don’t shop there. They charge to ship and return.".
Review authors value the most Diversity of Products or Services and Location. Consumers are not pleased with Customer service and Website. The price level of this organization is medium according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Quality of fabrics has gone downhill. It’s almost impossible to find 100per cent cotton fabrics with no plastic added for stretch or whatever. I bought “organic cotton pj’s and they had plastic added.
I am disappointed with Garnet Hill. I'm on a moratorium until they go back to using quality fabrics. I was a loyal customer.
- Good styles
- Use too much plastic in their fabrics
Preferred solution: Full refund
User's recommendation: Pass
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Exhorbitant return shipping withheld from refund
BEWARE BUYERS. If you order online and need to return because a gift duplicated youll be charged exorbitant shipping costs.
Bought a sweater. Sister gave me one identical for Christmas.
Returned one I bought. Over $22.00 of my purchase price kept for an $8.00 shipping cost!!!
- Quality products
- Now owned by qvc which is a horrible company
Preferred solution: Price reduction
User's recommendation: Beware return costs exceed actual cost for shipping.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The company has drastically changed!
I have been a Garnet Hill customer for a long time and for years it was a great place to buy quality clothing with excellent customer service.
More recently the product quality is declining and the customer service is terrible!
It is impossible to get anyone in the phone where in the past the customer service people were friendly, helpful and all about resolving any issues.
What the heck has happened to this once wonderful company?
- In the past has offered really interesting high quality clothing
- Currently terrible customer service
Preferred solution: Access to a real person at customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Uncontactable
finally got thru - was told they are switching over to a new computer system, which caused the problems. It could not have caused all the problems, but anyway they don't deserve this bad a review.
- Overpriced merchandise and terrible customer service
Preferred solution: information why they charged my credit card
User's recommendation: Don't shop with these folks - something untoward is apparently going on
Southern Pines, North Carolina
Order status
I didnt mean to use your pissed customer because I am not. I love Garnett hill.
I was checking a flat sheet that has a Dec ship date. The duvet just came yesterday was ordered in March I think she said. Long delivery times on back ordered merch should not be stated in your SALE unless it is stated the wait time on 3 to 6 months as a potential shipping date. I worked for a big computer company and I owned the process and the tools from order receipt thru billing release.
I would ask the people working what the order status review to have a story about order status throughout their life cycle. Instead of spreadsheets go get the data and feed it into the db and show them each day the remark your backload inventory.
Just a thought. I could tell you all about it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
State College, Pennsylvania
Billing adjustment
I placed an order less than 14 days ago and would like the current 25% sale to be applied. My name is Sarah Jane DeHaas.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Santa Rosa, California
My Product Never Arrived On TIme
I bought a sweater I really needed for a specific event well within the promised delivery date, and IT NEVER ARRIVED. I am really in a bad situation now, and I have suffered every day waiting. Don't trust this company.SHohooseCS
User's recommendation: choose a company that actually cares about its customers.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Las Vegas, Nevada
Rude customer service,
12 days before Christmas and my order hasnt shipped and they cant tell me when it will. I ordered in NOV. They hung up on me too after never replying to emails.
User's recommendation: Don’t shop there. They charge to ship and return.
My review was edited
I posted a review this week on Garnet Hill to review a swimsuit that I bought and liked. I feel though that the shipping charges are high.
Some retailers are free shipping like Zappos and Nordstrom. I wrote that I liked the swimsuit, nice color and fair price but shipping is high that they pass on to customers. They edited my review and omitted that part. I feel they are wrong to edit and slant my review.
I would not have written it if I knew they won't post anything negative about themselves. I want it taken down.
It is not what I wrote. They seem afraid to post a true (in my opinion) but negative comment.
Compared to other retailers I buy from, Garnet Hill shipping charges are higher.
Marlene101@***.com
- Dresses and swimsuit i bought
- High shipping costs
Preferred solution: Tell customers that they only post positive favorable reviews.
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I just got off with customer service myself and same! Apparently something’s gone wrong with their system.
Basically got the brush off and telling me they’ll refund my $ with a money order or bank card at some point!!
In 2023! I’ll never buy from them again!
I have a $515 refund that supposedly went to my credit card back on April 25th. It never even showed pending.
Around May 4th a customer service agent said they are "sending me a check". WHAT? Now the number disconnects every time I call it. No one returns my emails.
I need to pay my credit card bill.
What recourse do I have? Are they facing bankruptcy?