Garnet Hill
Garnet Hill Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Garnet Hill has a 1.9 star rating from 6 reviews with most consumers dissatisfied though 100% say they would likely recommend.
Positive Feedback
Longtime shoppers note good styles and previously high quality dresses and swimsuits, with diversity of products and occasional discounts.
Negative Feedback / Risk Areas
- Frequent Garnet Hill customer complaints mention poor and rude customer service and unresponsive support.
- Delayed orders and long shipping times create order status and billing frustration.
- High shipping and return fees reduce refunds and raise concerns about return costs.
Key Takeaways for Future Customers
- Read Garnet Hill reviews before buying and verify shipping and return policies.
- Expect potential delays and difficulty reaching customer service for order or refund issues.
- Compare prices and shipping to other retailers before purchasing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Garnet Hill has a 1.9 star rating from 6 reviews with most consumers dissatisfied though 100% say they would likely recommend.
Positive Feedback
Longtime shoppers note good styles and previously high quality dresses and swimsuits, with diversity of products and occasional discounts.
Negative Feedback / Risk Areas
- Frequent Garnet Hill customer complaints mention poor and rude customer service and unresponsive support.
- Delayed orders and long shipping times create order status and billing frustration.
- High shipping and return fees reduce refunds and raise concerns about return costs.
Key Takeaways for Future Customers
- Read Garnet Hill reviews before buying and verify shipping and return policies.
- Expect potential delays and difficulty reaching customer service for order or refund issues.
- Compare prices and shipping to other retailers before purchasing.
Portsmouth, New Hampshire
Order not arrived after more than a month.
I have placed and paid for an order that I have not received though weeks have passed.And I have contacted you. Please respond
New York, New York
Order not arrived after more than a month.
- - I placed and paid for an order that I have not received after weeks.
- - I have contacted you and am requesting a response.
I have placed and paid for an order that I have not received though weeks have passed.And I have contacted you. Please respond.,bessie Palmisciano, 1 little bay road, Newington, NH. Email: Bess4sahara@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompany sold from original owner and the quality on clothing declined by 75%. Also, charge to send and charge for return.
- - Fabrics could be better.
- - The linen is thin and poor.
- - Free shipping would help.
- - Original owners used good fabrics and buying from them was pleasant.
The company could use better fabrics
for a start. The linen is so thin and of terrible quality.
They should also do free shipping.
All of the fabrics are of cheap quality. The original owners used very good fabrics and buying from them was a pleasant experience,
but that is not the case anymore.
User's recommendation: Stay away, look for better quality!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuality of fabrics has gone downhill. It’s almost impossible to find 100per cent cotton fabrics with no plastic added for stretch or whatever. I bought “organic cotton pj’s and they had plastic added.
I am disappointed with Garnet Hill. I'm on a moratorium until they go back to using quality fabrics. I was a loyal customer.
- Good styles
- Use too much plastic in their fabrics
Preferred solution: Full refund
User's recommendation: Pass
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExhorbitant return shipping withheld from refund
- - Returning a duplicate gift online incurs high shipping costs; $22 of the purchase price was kept for an $8 shipping fee on a sweater.
BEWARE BUYERS. If you order online and need to return because a gift duplicated youll be charged exorbitant shipping costs.
Bought a sweater. Sister gave me one identical for Christmas.
Returned one I bought. Over $22.00 of my purchase price kept for an $8.00 shipping cost!!!
- Quality products
- Now owned by qvc which is a horrible company
Preferred solution: Price reduction
User's recommendation: Beware return costs exceed actual cost for shipping.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Uncontactable
- - Charged almost $200 by Garnet Hill.
- - Phone messages say they are busy and disconnect.
- - Email inquiry form on site does not send.
finally got thru - was told they are switching over to a new computer system, which caused the problems. It could not have caused all the problems, but anyway they don't deserve this bad a review.
- Overpriced merchandise and terrible customer service
Preferred solution: information why they charged my credit card
User's recommendation: Don't shop with these folks - something untoward is apparently going on
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe company has drastically changed!
- - Long-time Garnet Hill customer; quality clothing and service used to be great.
- - Phone support is hard to reach; customer service is terrible.
I have been a Garnet Hill customer for a long time and for years it was a great place to buy quality clothing with excellent customer service.
More recently the product quality is declining and the customer service is terrible!
It is impossible to get anyone in the phone where in the past the customer service people were friendly, helpful and all about resolving any issues.
What the heck has happened to this once wonderful company?
- In the past has offered really interesting high quality clothing
- Currently terrible customer service
Preferred solution: Access to a real person at customer service
Southern Pines, North Carolina
Order status
- - I love Garnett hill.
- - The duvet ordered in March arrived yesterday.
- - Long delivery times on backordered merch should be stated with a 3–6 month wait.
I didnt mean to use your pissed customer because I am not. I love Garnett hill.
I was checking a flat sheet that has a Dec ship date. The duvet just came yesterday was ordered in March I think she said. Long delivery times on back ordered merch should not be stated in your SALE unless it is stated the wait time on 3 to 6 months as a potential shipping date. I worked for a big computer company and I owned the process and the tools from order receipt thru billing release.
I would ask the people working what the order status review to have a story about order status throughout their life cycle. Instead of spreadsheets go get the data and feed it into the db and show them each day the remark your backload inventory.
Just a thought. I could tell you all about it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling adjustment
I placed an order less than 14 days ago and would like the current 25% sale to be applied. My name is Sarah Jane DeHaas.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy Product Never Arrived On TIme
- - Ordered a sweater that never arrived despite promised delivery.
- - I am in a bad situation while waiting for the item.
- - Don't trust this company.
I bought a sweater I really needed for a specific event well within the promised delivery date, and IT NEVER ARRIVED. I am really in a bad situation now, and I have suffered every day waiting. Don't trust this company.SHohooseCS
User's recommendation: choose a company that actually cares about its customers.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Las Vegas, Nevada
Rude customer service,
12 days before Christmas and my order hasnt shipped and they cant tell me when it will. I ordered in NOV. They hung up on me too after never replying to emails.
User's recommendation: Don’t shop there. They charge to ship and return.
My review was edited
- - Liked the swimsuit; color nice and price fair.
- - Shipping is high; free shipping at Zappos/Nordstrom; edited.
I posted a review this week on Garnet Hill to review a swimsuit that I bought and liked. I feel though that the shipping charges are high.
Some retailers are free shipping like Zappos and Nordstrom. I wrote that I liked the swimsuit, nice color and fair price but shipping is high that they pass on to customers. They edited my review and omitted that part. I feel they are wrong to edit and slant my review.
I would not have written it if I knew they won't post anything negative about themselves. I want it taken down.
It is not what I wrote. They seem afraid to post a true (in my opinion) but negative comment.
Compared to other retailers I buy from, Garnet Hill shipping charges are higher.
Marlene101@***.com
- Dresses and swimsuit i bought
- High shipping costs
Preferred solution: Tell customers that they only post positive favorable reviews.
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I just got off with customer service myself and same! Apparently something’s gone wrong with their system.
Basically got the brush off and telling me they’ll refund my $ with a money order or bank card at some point!!
In 2023! I’ll never buy from them again!
I have a $515 refund that supposedly went to my credit card back on April 25th. It never even showed pending.
Around May 4th a customer service agent said they are "sending me a check". WHAT? Now the number disconnects every time I call it. No one returns my emails.
I need to pay my credit card bill.
What recourse do I have? Are they facing bankruptcy?