Gardeners Supply

I attempted a purchase of a raised garden bed cover on April 30, 2024, and received an email stating that the order had been received, and my debit card payment has been charged for the item. As of 8 May, my attempts to find out further details on the delivery have been met with the following blocks:

1.

Phone calls to the customer service line at various times during their normal business hours have been met with a perky guy telling me that my call is important, and my wait times are estimated at over 55 minutes at the time of my first call, 65 minutes at the time of my second call attempt and 104 minutes on my third and final attempt at a call.

2. Any attempt to send an email via link from their website to Customer Service is blocked with a message that "submission is blocked-bot alert".

3. An email directly to their customer service email was responded to with a notification I would hear from someone within 72 hours. It is now 5 days past that 72 hours and still no response.

4.

There is no way to cancel the order as on my account on their website this order is not showing despite receipt of the initial email of the order in process.

5. I attempted to call two of their garden/nursery stores in Vermont and New Hampshire, but the same message that the call would be answered in more than 45 minutes.

6. My attempt to call their headquarters was met with a message that "the receptionist is busy"...no way to leave a message for when their "receptionist" might return.

Suggestion for anyone wanting to do business with this place, think again!

I have found them in past years to be a good outlet for online gardening equipment and have never met with this type of issue, but I will not do business with them again. It still remains to be seen, after two weeks, if I will ever receive a response from them or the product I ordered.

Called customer service. The gentleman who helped me )kicking myself for not remembering his name) addressed all the concerns I had even before I asked. In this current climate of snakiness its so refreshing to feel someone has your best interest in mind instead of imposing theirs.

I worked here briefly several summers ago. My job as a teacher did not pay enough to meet my monthly bills so I was forced to take on a retail job.

I worked here for about 6 months. The staff was friendly but there was a huge turnover because of the unreasonable demands of the manager, Mike. He is a big burly guy. The place paid only slightly above minimum wage but he demanded that the staff stay beyond normal hours to clean up if there were customers who lingered beyond closing hours.

Sometimes we were forced to work an extra hour and he did not pay for it. I never complained but there was one time I had friends traveling from out of state to visit me. I asked for the day off and he would not let me. Even though I had always stayed and worked extra hours and helped him out without complaints, while everyone else quit.

That day when I came in, he yelled at me for not cleaning up after the prior staff who had left a mess on the front desk. That was not work I was part of either. This place, like so many places in Vermont and northern New England, is run by idiots and rude, unkind people. There are limits to how much you can take.

I never complained. I even left on good terms by the end of the summer. I did visit once many years later and it is still run by the same belligerent guy. He treated me like I was his favorite but he was such an *** to work for.

That should not happen in any workplace. No wonder everyone quit.

I too have the same complaints about the plants sold from their fabulous magazine and website. They had some nerve sending what they did in a little bag of dirt. I spent about $200.00 on nothing but a waste of time. I have a green thumb and when I can't make something grow it's a problem. False advertising to the MAX.

Everything said was a lie. From plants to fertilizers. Never Again. Folks go to Cottage Farms. If------if something goes wrong they replace and ship for free. Great plants and flowers.

What goes around, comes around.

A New Jersey from the Garden State!