Gardeners Dream Reviews
Gardeners Dream Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gardeners Dream has a 1.4 star rating from 6 reviews. Consumers report mostly dissatisfied sentiment, citing high prices and poor customer service with frequent refund and delivery issues.
Key Takeaways for Future Customers
- Check Gardeners Dream reviews before ordering due to repeated delivery and product quality problems.
- Expect email-only support and potential delays on refunds.
- Consider alternate sellers for urgent or high-value plant orders.
Negative Feedback / Risk Areas
- Frequent customer complaints about late or missing deliveries and damaged plants.
- Reports of slow refunds and impersonal canned responses from customer service.
- Wrong items sent and difficulty reaching a live representative.
Positive Feedback
Some customers praised product selection and one account of a successful replacement handled by customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gardeners Dream has a 1.4 star rating from 6 reviews. Consumers report mostly dissatisfied sentiment, citing high prices and poor customer service with frequent refund and delivery issues.
Key Takeaways for Future Customers
- Check Gardeners Dream reviews before ordering due to repeated delivery and product quality problems.
- Expect email-only support and potential delays on refunds.
- Consider alternate sellers for urgent or high-value plant orders.
Negative Feedback / Risk Areas
- Frequent customer complaints about late or missing deliveries and damaged plants.
- Reports of slow refunds and impersonal canned responses from customer service.
- Wrong items sent and difficulty reaching a live representative.
Positive Feedback
Some customers praised product selection and one account of a successful replacement handled by customer service.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Streatham, Lambeth
Long winded
Frustrating
Having ordered two lots of plants I am irritated by them, as days have gone past with exchanges of emails and I still havent finished!
One plant was much smaller than described and is now looking sickly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orpington, Bromley
Azalea Japonica Tree, Order number...
- - Delivered Azalea Japonica Tree arrived in a crushed box, plant sad with flowers dropped.
- - Seeking guidance on reviving bloom to full state.
Azalea Japonica Tree, Order number #026-227****-624****.was delivered to my home on Friday 12 June. The box which contained it was heavely crushed and the plant looked very sad with many of its flowers having dropped to the bottom of the box.
I have placed the plant outside in the sun in the hope that it would bloom again to its original glory. It still does not look its best. What can I do to get the plant to bloom again to its full state?
***.
Email ***. ******
BR6 6JU
- Great selection
- None at the momet
Preferred solution: Advice or Replacement
Sliema, Tas-Sliema
Failed to deliver / Terrible service
- - Terrible service, failed express delivery, and canned email responses.
- - Refund promised after weeks; still not received.
Gardeners Dream is a Gardeners nightmare.
Terrible service - total waste of time.
Unable to contact them by phone, but they do respond by email (with an impersonal canned response)
I ordered with express delivery - produce failed to arrive on time.
Contacted Gardeners Dream who replied with a canned response saying that product was damaged by courier and asked if I wanted a refund or re-order.
I asked for a re-order and waited another week - nothing.
Chased Gardeners Dream again who replied with the exact same canned response saying that product was damaged by courier and asked if I wanted a refund or re-order.
This time I asked for a refund, having order the product elsewhere.
They replied to say: Please allow up to 3 working days for the refund
Still waiting.
The whole experience was a total waste of time, which will become an even greater waste of time if I now have to dispute the transaction with my card issuer.
User's recommendation: Avoid Gardeners Dream is a Gardeners nightmare.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wednesbury, Sandwell
Refund on no delivery
Still waiting response for refund, can’t comment on plant as it was never delivered
Sorry pressed by mistake no complaint, waiting on refund, due to DX not delivering my plant for the third time when we were in
User's recommendation: Would recomend
Paris, Ile-De-France
Wrong product
- - Customer ordered clear polythene sheeting but received opaque packaging; requests replacement.
- - Customer asks about winter-flowering clematis.
I placed an order for clear polythene sheeting and when I came to open the package it was opaque, not clear. Can you contact me about replacing it with clear? Also, I am looking for winter-flowering clematis if you have any.
Preferred solution: Replace with clear polythene.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Città Sant'angelo, Abruzzo
Not received orders
- - Call attempts were refused after leaving an email.
- - Citrus limon plant ordered for 25-26 Mar not delivered; only 'sent' update with no delay info.
Tried to call after leaving an email message. Call refused and waiting for an explanation as to why my order for a citrus limon plant was promised to be delivered on 25-26 March, but still has not been delivered. The only message I received from Amazon.fr was that my order had been sent off, but I never received any further info as to whether the delivery would be delayed or not, or delivered or not.
Preferred solution: Deliver product or service ordered
Wiveliscombe, Somerset
Cannot seem to get anymore response from them after sending photos.
- - I bought 3 plants a few months ago.
- - They did not thrive.
- - I sent photos; in late December they would look, but I've had no reply and it cost almost £30.
I purchased 3 plants a couple of months ago and looked after them.But they did not come to anything.I sent them photos a couple of times.Late December they said they would look at the photos.I have emailed them since without a response.They cost me almost £30.I am 76 years old and having bought other plants from them that they would have at least got back to me.Thank you.R.Jones
Wrong plant sent
- - No actual person to talk to about the wrong item.
- - Good products are let down by poor customer service and a two-day wait to hear back.
No actual person to talk to about wrong item sent , extremely frustrating when you want the issue resolved quick to have to wait maybe two days to hear back from someone ! Good products let down by poor customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bethlehem, Kentucky
Two plants that have died
They told me that my azalea leaves and flowers die off after flowering but I have other azalea and they haven’t I didn’t get any where with the company, I sent photos, no offer of a refund, will not but from them again.
Order placed on 30.3.2024 for Azalea, order no. 409682, and order #413132 for $15.99. This is the fourth email I have sent.
Preferred solution: Full refund
User's recommendation: Very poor no reply from three emails.
Sheffield, England
Refund
No response to emails or note of complaint sent with returned goods.
I am waiting for a refund for returned plant food Date of posting 18 June.
An explanatory letter was put inside returned goods.
Chorley, Lancashire
Replacement plant
- - An Acer was sent in error, but it was replaced as promised.
- - The customer service team was praised, earning five stars.
Originally wrong acer sent, disappointed at the time but true to the companies word it was replaced.
My thanks go to the customer service team an extra 5***** you were great.
William Crooke
Gloucester.
User's recommendation: A company you can trust.
Not received orders
- - Passion flower arrived half dead (12 pound 99p); photo requests failed.
- - Bergenia ordered April 3 not arrived; please ring me.
I'm so disgusted with gardeners cream as regards customers service as I can't speak to anyone I have two disputes with them no1 i received a passion flower which was half dead 12 pound 99p they asked me to send pictures which I tried but they failed no 2 I ordered a bergenia on the 3rd of April and has not arrived can you ask them to ring me please. as I'm at my with a end phone no 0781870****none
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA order through Amazon
I am never looking on this site again.
You took £57:97 for a cancelled order.
This was through Amazon.
I have emailed you as there us no manned customer services at your buisiness.
- Non
- Non
Preferred solution: Full refund
don't see an issue here, looks like the order and payment were cancelled
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Ok. Honestly.
Just avoid this seller at all costs. It's been an absolutely disgraceful experience. 2 orders placed. 2 days given for delivery.
2 failed deliveries. 2 cancelled orders by them, after the delivery date. 2 lots of completely incompetent dialogue with the seller.
And at the end of it all. I have no product and no refund.