Orbin Avl

Poor customer service

There was a wrong price label on the item. When the Cashier asked the supervisor to confirm price, she was very rude to me when I tried telling her the aisle it was and when I tried to go with her. Then she moved the price sticker, and then she tried to take me to show the price on the shelves. Not only that, she was extremely rude and yelling at me. Her tone was not pleasant at all as a supervisor. When I asked to speak with mgr, she refused to get one. Horrible experience as I am a regular customer and go to garden fresh 23 times a week.
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  • There is always wrong price labels & many times expired dairy

Preferred solution: Apology

Derrill P Lhk
map-marker Lisle, Illinois

Rude store employees

A male employee with a strong Central Asia accent was extremely rude at the Naperville location. When I asked him to show me the store policy he said whatever he said was the store policy. Really? No kidding! He claimed he was the owner. What a owner!
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Preferred solution: Apology

User's recommendation: Be careful with the food QUALITY, not the low prices.

viswanath j

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Verified Reviewer

Rude cashier "Freddie"

Updated by user May 11, 2020

I asked "Freddie" several times to keep his voice down - in order not to create a scene. Every time I did so, his voice got louder.

He also told me.

"You don't hear good". That was when I decided to leave and contact you instead.

Original review May 10, 2020
In the 10+years I have shopped at your Mundelein (400 E Townline Rd) store, I have never been subjected to the kind of rude treatment I got at 11:04 am on Saturday, May 9, 2020, from your cashier (who gave me his name as "Freddie"; the receipt shows "ZOE"). I went through his register with a few produce items. He didn't;'t seem to know the names of some items, and kept asking the adjacent cashier. As I couldn't recognize one of the items I was charged for, I asked what the item was. "Freddie" raised his voice and said the name which I couldn't understand. When I asked again, he pulled the item from the bag and waved it in front of my eyes, again talking loudly. When I asked for his name, he shouted it out again, and asked if I would like his or the corporate phone No. When I said "No", and was leaving, he shouted behind me in a sarcastic tone, "Have a nice day". He just created an unnecessary scene.
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Preferred solution: Apology

User's recommendation: People like "Freddie" are not suitable for dealing with customers.

map-marker Mundelein, Illinois

Wrong prices taken at the register