
Garden Fresh Market
Garden Fresh Market Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Garden Fresh Market has 2.0 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Be careful with the food QUALITY, not the low prices.", "People like "Freddie" are not suitable for dealing with customers.".
Most users ask Garden Fresh Market for the apology as a solution to their issues.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Garden Fresh Market has 2.0 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Be careful with the food QUALITY, not the low prices.", "People like "Freddie" are not suitable for dealing with customers.".
Most users ask Garden Fresh Market for the apology as a solution to their issues.
Review authors value the most Website. Consumers are not pleased with Location and Customer service. The price level of this organization is high according to consumer reviews.
Poor customer service
There was a wrong price label on the item. When the Cashier asked the supervisor to confirm price, she was very rude to me when I tried telling her the aisle it was and when I tried to go with her.
Then she moved the price sticker, and then she tried to take me to show the price on the shelves. Not only that, she was extremely rude and yelling at me. Her tone was not pleasant at all as a supervisor.
When I asked to speak with mgr, she refused to get one. Horrible experience as I am a regular customer and go to garden fresh 23 times a week.
- There is always wrong price labels & many times expired dairy
Preferred solution: Apology
Rude store employees
A male employee with a strong Central Asia accent was extremely rude at the Naperville location. When I asked him to show me the store policy he said whatever he said was the store policy.
Really? No kidding!
He claimed he was the owner. What a owner!
Preferred solution: Apology
User's recommendation: Be careful with the food QUALITY, not the low prices.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRude cashier "Freddie"
I asked "Freddie" several times to keep his voice down - in order not to create a scene. Every time I did so, his voice got louder.
He also told me.
"You don't hear good". That was when I decided to leave and contact you instead.
In the 10+years I have shopped at your Mundelein (400 E Townline Rd) store, I have never been subjected to the kind of rude treatment I got at 11:04 am on Saturday, May 9, 2020, from your cashier (who gave me his name as "Freddie"; the receipt shows "ZOE"). I went through his register with a few produce items.
He didn't;'t seem to know the names of some items, and kept asking the adjacent cashier. As I couldn't recognize one of the items I was charged for, I asked what the item was. "Freddie" raised his voice and said the name which I couldn't understand. When I asked again, he pulled the item from the bag and waved it in front of my eyes, again talking loudly.
When I asked for his name, he shouted it out again, and asked if I would like his or the corporate phone No.
When I said "No", and was leaving, he shouted behind me in a sarcastic tone, "Have a nice day". He just created an unnecessary scene.
Preferred solution: Apology
User's recommendation: People like "Freddie" are not suitable for dealing with customers.
Wrong prices taken at the register
Garden Fresh have just advertised Bashkirian honey for 11.99 with pictures of the organic brand in the advertising. When I picked the item and went to the register to pay, I was chared $16.99.
The manager at the Mundelien location told me that picture of the honey jar posted on the Garden Fresh advertisement is incorrect. She refused to sell it for the advertised price. This is not a good way to treat customers. I have had the same issue with other products too but never complained but this time decided to share my experience on this site.
I wish management will do something to make customer experience better.
Preferred solution: Let the company propose a solution
Companies Similar to Garden Fresh Market
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.