Garden Buildings Direct
Garden Buildings Direct Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Garden Buildings Direct has a 1.3 star rating from 2 reviews and consumers are mostly dissatisfied; reviews cite 100% unfavorable ratings, high prices, poor materials, missing parts, wrong instructions, delivery delays and unresponsive customer service.
Key Takeaways for Future Customers
- Check Garden Buildings Direct reviews before ordering and expect potential delivery delays and quality issues.
- Document parts and instructions on receipt and be prepared to request refunds if items are missing.
- Anticipate lengthy customer service interactions when chasing orders or complaints.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor customer service and unanswered calls.
- Frequent reports of missing parts, wrong or useless instructions, and low material quality.
- Claims of blocked attempts to raise concerns or obtain refunds and long delivery delays.
Positive Feedback
Some reviews note helpfulness when staff listen, but positive comments are rare.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Garden Buildings Direct has a 1.3 star rating from 2 reviews and consumers are mostly dissatisfied; reviews cite 100% unfavorable ratings, high prices, poor materials, missing parts, wrong instructions, delivery delays and unresponsive customer service.
Key Takeaways for Future Customers
- Check Garden Buildings Direct reviews before ordering and expect potential delivery delays and quality issues.
- Document parts and instructions on receipt and be prepared to request refunds if items are missing.
- Anticipate lengthy customer service interactions when chasing orders or complaints.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor customer service and unanswered calls.
- Frequent reports of missing parts, wrong or useless instructions, and low material quality.
- Claims of blocked attempts to raise concerns or obtain refunds and long delivery delays.
Positive Feedback
Some reviews note helpfulness when staff listen, but positive comments are rare.
Turn one complaint into a collective action
Not Happy!
Waiting on customer service for over 20mins chasing up my order. Customer service agent promised to give me a ring back.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbsolute shower
- - Poor start: wrong shed, poor instructions; builder asked for more info.
- - Materials poor; wood may settle for two years; refunds blocked.
Poor from the start. Delivered the materials, which was fine.
The builder asked for more information to build it, as the instructions were so poor. They had also sent the instructions for the wrong shed.
Shoddy- the quality of materials was very poor and the builder later commented on it
Deceitful- at no time was i told that the wood could take up to TWO YEARS to ""settle?""
Actively block attempts to raise concerns or ask for refund
- If they listen
- Any and every you can think of
Preferred solution: Full refund
User's recommendation: Never even look at their website, notice there is no ability to post comments on their site. Thats strange
Wolverhampton, Wolverhampton
Complaint about garden shed
- - No build plans or helpful video; emails went unanswered.
- - Parts missing (roof struts, hinges, tacks, battens); assembly required; not impressed.
Order Reference: GBD192**** I am thoroughly annoyed that I purchased a shed from you. Firstly there were no plans as to how to build it.
The on-line video was pointless and useless. I emailed about this but I had no reply. Lets see what happens this time! There were bits missing, roof struts for example which we had to make ourselves, no hinges, not enough felt tacks, not enough battens to secure the shed together or support the roof.
Luckily we have a friend who is a carpenter and we managed to get it up and with a few extra bits and pieces it is staying up.
Not impressed and I will not be recommending you to anybody else or buying from you in the future. Your loss as I owe a number of properties and was looking to replace all their garden sheds.
User's recommendation: Avoid. Better to pay more and at least get a plan as to how to build it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAppalling customer service
- - The shed is overdue and its status or delivery date is unknown.
- - It was due in 4-6 weeks and is now week 9/10.
- - Calls are unanswered and hung up.
I have been chasing our overdue shed for the past two weeks.
Now im at the point where no one can tell me where the shed is or when it will be delivered.
It was due in 4-6 weeks. Its now week 9 (week 10 on wednesday)
Now were at the point where phone calls are not being answered, if i get through im being hung up on amd cut off.
If i dont get a response soon ill be lookong into cancelling the order and leaving feedback online as this is ridiculous.
If i can i may also take legal action as i need a shed and this lack of response is costing me money on storage fees
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid
Companies Similar to Garden Buildings Direct
Tiger Sheds
“Shed paid for on 9th Sept should have been delivered on 13th October. The shed has not arrived. I have...“
Waltons
Buy Sheds Direct
Derksen Portable Building...
“I purchased an 8x12 greenhouse with an added $800.00 solar fan, which turned out to be worthless. It...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.