Garber Fox Lake Toyota
Garber Fox Lake Toyota Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Garber Fox Lake Toyota has a 2.2 star rating from 1 review; consumers are mostly dissatisfied, with 100% unfavorable distribution, complaints about customer service, and reports of high price levels while reviewers value location and product diversity.
Key Takeaways for Future Customers
- Check Garber Fox Lake Toyota reviews before visiting to gauge service expectations.
- Expect higher price levels and ask about coverage for recalls or extra repairs.
- Document repair work and get written estimates to avoid dispute loops with customer service.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor handling of recall-related repairs and damaged parts.
- Reports of unsympathetic staff and circular offloading between dealership and Toyota customer service.
- Risks around billing, refunds, and responsibility for non-covered repairs after recall work.
Positive Feedback
Reviewers value the dealership location and the diversity of products or services available at Garber Fox Lake Toyota.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Garber Fox Lake Toyota has a 2.2 star rating from 1 review; consumers are mostly dissatisfied, with 100% unfavorable distribution, complaints about customer service, and reports of high price levels while reviewers value location and product diversity.
Key Takeaways for Future Customers
- Check Garber Fox Lake Toyota reviews before visiting to gauge service expectations.
- Expect higher price levels and ask about coverage for recalls or extra repairs.
- Document repair work and get written estimates to avoid dispute loops with customer service.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor handling of recall-related repairs and damaged parts.
- Reports of unsympathetic staff and circular offloading between dealership and Toyota customer service.
- Risks around billing, refunds, and responsibility for non-covered repairs after recall work.
Positive Feedback
Reviewers value the dealership location and the diversity of products or services available at Garber Fox Lake Toyota.
Fox Lake, Illinois
Fox Lake Toyota crooks
I took my 2007 Sequoia in for routine maintenance and was told about a recall notice for the frame. After inspecting it I was told that the frame was going to be replaced.
The replaced the frame and I found my spare tire in the back seat, when I asked about it, I was told they broke the spare tire carrier but that part wasn't covered under the recall. The dealership suggested I call the Toyota complaint line. I called the hotline and they said that they had taken notes but that ultimately the decision was up to the dealership to cover the costs and that I should call the dealership. I called back and they again said that they had no room to pay for anything outside of the recall and suggested I call the Toyota hotline "because coming from you is better than coming from us".
The cycle continues and I am lashing out at everyone because of the overwhelming frustration with Toyota. This dealership is full of unsympathetic people from the top down and the Toyota customer service line should just shut down if all they do is take notes and do nothing.
- That the are not standing behind what i was told
- Recall work that broke parts i am expected to pay for
Preferred solution: Deliver product or service ordered
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