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Verified Reviewer
New Reviewer

Purchase of their My Q device

SarcasticInstallation required creating an account and verifying authentication which was impossible. When I called their customer service I was on hold for 5 minutes before being transferred to another number where I was on hold for over 30 minutes. The customer service representatives performed in an exemplary manner, the management dropped the ball requiring a call to customer service.

User's recommendation: Grin and bear it!

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ID
#2735457 Review #2735457 is a subjective opinion of poster.
Location
San Antonio, Texas
Preferred solution
Apology

Can't find parts for garage opener

Garage Door Services - Can't find parts for garage opener
Can't find the parts to compatible to our garage opener .they kept putting me me on hold. Or transfer to other people that didn't know.

User's recommendation: Don't buy craftman.

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ID
#2463404 Review #2463404 is a subjective opinion of poster.
Location
Greensboro, North Carolina
New Reviewer

Mike left an electrical wire hanging from my circuit breaker

Mike installed a chamberlain garage door opener! He didnt attach it to my ceiling , but it is leaning on a pipe, which is a heat pipe! Plus left an electrical line hanging from my circuit breaker and it is a hazard and he wont fix it and wont return my messages or my email, said he blocked me!
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ID
#2094571 Review #2094571 is a subjective opinion of poster.
Cons
  • Not done right install
Preferred solution
Let the company propose a solution
New Reviewer

Not a local company dishonest. Will try to rip you off.