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Appalled

I tried to order items online. Kept coming up with technical issue, but no confirmation. Only to find out it had been charging my card, while placing no order. After much difficultly, I worked through customer service to get my charges removed. After trying once again a different day, since they assured me their website was just down that 1st day I tried, the same issue occurred. Frustrated, but still in love with the items in my cart, I called to ask if I could order over the phone. It didnt work on their end either. They told me theyd figure out the problem with their tech people, and would call me back- even set up a date and time. Of course, no call! So, I called back the next day. This time, I was promised a manager would call me back in 2 days.Then, when that time came, another customer service person called me and refused to let me speak to a manager. Whatd they tell me???? It was a problem to be resolved with my bank. Funny that my card works everywhere else! No apologies for ALL the trouble, no effort to make things right. I loved shopping in stores for years but unfortunately, Ill never be back.

User's recommendation: Only shop in store.

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ID
#1858792 Review #1858792 is a subjective opinion of poster.
Service
Garage Clothing Usa Customer Care
Cons
  • Lack of accountability
  • Lack of customer service
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

DO NOT ORDER ITEMS ONLINE

Garage Clothing USA - DO NOT ORDER ITEMS ONLINE
Garage Clothing USA - DO NOT ORDER ITEMS ONLINE
I ordered 7 items and received 3. 2 items I ordered and 1 item I didn't order. I have emailed and called this company numerous times to resolve my issue. Each time I was told I'd either receive my missing items or a credit. Today I received a call saying that I waited to long to dispute my claim and they will not help me. I have been emailing and calling for over a month. They are the ones who dragged this issue out and aren't willing to honor their commitment. My daughter only received 2 items for Christmas because they didn't send my order correctly. This company simply doesn't care about their customers. They have my money and the clothes I ordered.
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ID
#1772486 Review #1772486 is a subjective opinion of poster.
Service
Garage Clothing Usa Shipping Service
Pros
  • Fashion forward
  • Variety of clothes
Cons
  • Lack of accountability
  • Lack of customer service
  • Managment
Reason of review
Problem with delivery
Loss
$118
Preferred solution
Full refund

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