Gandi Net
Gandi Net Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gandi Net has 4.0 star rating based on 4 customer reviews. Consumers are mostly satisfied.
100% of users would likely recommend Gandi Net to a friend or colleague.
- Rating Distribution
Review authors value the most Website and Exchange, Refund and Cancellation Policy. The price level of this organization is low according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Support tickets not being responded to and appear to disappear into the ether
Gandi,net doesn't openly provide support telephone numbers on their website and so found their contact number on Pissed Consumer.
I called their US number thinking I would speak to some English (appreciate they're a French-based registrar) and the support agent who answered had a poor quality telephone line and a strong French accent which made it difficult to communicate, no fault of the support agent (I don't speak good French) but we agreed I should raise a support ticket.
I am not an existing customer of Gandi.net and would have wanted to move 15 or so domains across to them for consolidation and management purposes but need to perform due diligence checks on our supply chain before we can work with them.
To raise a new enquiry as a non-existing customer I needed to register for an account on their hosting platform and then needed to register again for their Zendesk ticketing system. This was where things went from bad to worse.
I submitted a ticket which contained quite a bit of detail and received an email with a ticket number but when clicking on the ticket number to open the ticket just takes me into the support portal, and no ticket display or transcript of my query, and an empty section under "activities".
I have now tried three times to raise a ticket and get an acknowledgement of my new ticket numbers, but no activity in the support portal. It's like my tickets are disappearing into the ether and no support agent has responded to any of my tickets from three days ago.
All in all not a good start and wouldn't recommend this registrar as it currently stands.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jenjarum, Selangor
Cant verify gmail domain
I try to verify the domain but when i need to log into gandi.net,i said that the password is wrong,when i tried to recover it,i didnt receive any email,the email that used into gandi is yuhip@***.com and the domain is serisatusama.com
Mokrin, North Banat
Tiket on gandi.net id of ticket #103023
They haven't opened a ticket for over 10 days on their gandi platform. If we didn't call with the help of pissed consumer, the ssl certificate would expired, so that's why the response of the help desk, that is, the support on the site itself, is extremely bad, while pissed consumer solved the matter immediately...Thanks...
Mokrin, North Banat
Tiket #103023
On Friday, March 15th, we attempted to reissue the SSL certificate for efecta.net but entered the wrong CSR. Now, the request has been in a pending status for 4-5 days, as shown in the image provided.
Is it possible for you to stop this process?
I can't find an option to restart it so that I can initiate the reissue again. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No response to my request for support
No reply on my request of 6 days ago. Ticket number: 77632
Hello,
Six days ago I submitted a request and did not receive your reply.
My domain where2golf.com is currently managed by the reseller ASP.BE.
They gave me the transfer code for where2golf.com
Jh!qyqreiyxwdpu1.
This code is valid until 15th April 2024. I would be grateful if you would help me / tell me where I need to insert the code to transfer my domain from the reseller to Where2Golf / Suzanne Lenaerts
I would be grateful if you could give me the information I need to to solve this.
Thanks,
Preferred solution: Help
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