Gandi Net
Gandi Net Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gandi Net has a 3.6 star rating from 5 customer reviews, 50% would recommend, consumers mostly neutral; rating shows 60% positive and 40% unfavorable. Reviewers prioritize Privacy and Data Security and Billing Practices. Price level reported as medium.
Key Takeaways for Future Customers
- Read Gandi Net reviews for service and support expectations.
- Expect medium pricing and emphasis on privacy and billing practices.
- Prepare account info before contacting customer service.
Negative Feedback / Risk Areas
- Frequent customer complaints about slow or missing support ticket responses.
- Reports of billing issues, alleged fraud charges, and password recovery problems.
- Poor phone support accessibility and communication.
Positive Feedback
Some reviewers describe Gandi Net as a normal company and note acceptable pricing and attention to data security.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gandi Net has a 3.6 star rating from 5 customer reviews, 50% would recommend, consumers mostly neutral; rating shows 60% positive and 40% unfavorable. Reviewers prioritize Privacy and Data Security and Billing Practices. Price level reported as medium.
Key Takeaways for Future Customers
- Read Gandi Net reviews for service and support expectations.
- Expect medium pricing and emphasis on privacy and billing practices.
- Prepare account info before contacting customer service.
Negative Feedback / Risk Areas
- Frequent customer complaints about slow or missing support ticket responses.
- Reports of billing issues, alleged fraud charges, and password recovery problems.
- Poor phone support accessibility and communication.
Positive Feedback
Some reviewers describe Gandi Net as a normal company and note acceptable pricing and attention to data security.
Media from reviews
Lansdale, Pennsylvania
Payment - hung up before speaking
No help, just hung up on me. Would really like to pay the invoice for our domain. Mailed a check to address on invoice.
Albany, Oregon
Fraud Charge
A fraud charge was made to my account by this so-called company. I attempted to contact them, but no one was available.
Preferred solution: Full refund
User's recommendation: Avoid like the plague
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Fraud
- - Fraud alert: zoomm.de pretends to be Zoom and prompts a Zoom update download.
- - The site downloads a remote access file.
I thought you should be aware that one of your customers is committing fraud. The website in question is zoomm.de.
They are posing as an official Zoom website, and when you go to it, the link automatically tells you that you are downloading an update to Zoom. This is incorrect and actually downloads a remote access file, so the person on the other end can access your computer.
Please contact me should you have any questions.
Richard
- I am sure it is a normal company
- Be weary of your clients
Preferred solution: Apology
User's recommendation: Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSupport tickets not being responded to and appear to disappear into the ether
- - Support contact numbers are hard to find; the US line had a poor connection.
- - As a non-customer I had to register for hosting and Zendesk to raise ticket.
Gandi,net doesn't openly provide support telephone numbers on their website and so found their contact number on Pissed Consumer.
I called their US number thinking I would speak to some English (appreciate they're a French-based registrar) and the support agent who answered had a poor quality telephone line and a strong French accent which made it difficult to communicate, no fault of the support agent (I don't speak good French) but we agreed I should raise a support ticket.
I am not an existing customer of Gandi.net and would have wanted to move 15 or so domains across to them for consolidation and management purposes but need to perform due diligence checks on our supply chain before we can work with them.
To raise a new enquiry as a non-existing customer I needed to register for an account on their hosting platform and then needed to register again for their Zendesk ticketing system. This was where things went from bad to worse.
I submitted a ticket which contained quite a bit of detail and received an email with a ticket number but when clicking on the ticket number to open the ticket just takes me into the support portal, and no ticket display or transcript of my query, and an empty section under "activities".
I have now tried three times to raise a ticket and get an acknowledgement of my new ticket numbers, but no activity in the support portal. It's like my tickets are disappearing into the ether and no support agent has responded to any of my tickets from three days ago.
All in all not a good start and wouldn't recommend this registrar as it currently stands.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo response to my request for support
- - Ticket 77632: no reply after 6 days.
- - Domain where2golf.com is managed by reseller ASP.BE.
- - Transfer code Jh!qyqreiyxwdpu1 valid till 15th April 2024.
No reply on my request of 6 days ago. Ticket number: 77632
Hello,
Six days ago I submitted a request and did not receive your reply.
My domain where2golf.com is currently managed by the reseller ASP.BE.
They gave me the transfer code for where2golf.com
Jh!qyqreiyxwdpu1.
This code is valid until 15th April 2024. I would be grateful if you would help me / tell me where I need to insert the code to transfer my domain from the reseller to Where2Golf / Suzanne Lenaerts
I would be grateful if you could give me the information I need to to solve this.
Thanks,
Preferred solution: Help
Tiket #103023
- - Attempted SSL reissue for efecta.net on Mar 15 with a wrong CSR.
- - Pending for 4-5 days; user asks to stop and restart the reissue.
On Friday, March 15th, we attempted to reissue the SSL certificate for efecta.net but entered the wrong CSR. Now, the request has been in a pending status for 4-5 days, as shown in the image provided.
Is it possible for you to stop this process?
I can't find an option to restart it so that I can initiate the reissue again. Thank you.
Mokrin, North Banat
Tiket on gandi.net id of ticket #103023
- - No ticket opened for over 10 days on Gandi.
- - Without pissed consumer's call, the SSL would have expired; pissed consumer solved the matter immediately.
They haven't opened a ticket for over 10 days on their gandi platform. If we didn't call with the help of pissed consumer, the ssl certificate would expired, so that's why the response of the help desk, that is, the support on the site itself, is extremely bad, while pissed consumer solved the matter immediately...Thanks...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCant verify gmail domain
- - Cannot log into gandi.net due to incorrect password.
- - Password recovery email was not received.
- - Email on file is yuhip@***.com; domain serisatusama.com.
Still unsolved. No respon from G***
I try to verify the domain but when i need to log into gandi.net,i said that the password is wrong,when i tried to recover it,i didnt receive any email,the email that used into gandi is yuhip@***.com and the domain is serisatusama.com
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Gandi.net received the transfer of my domains, from my previously uncontactable registrar,... It was a forced transfer and I was not informed, with the exception of an email from Gandi, that went to a 404 page.
I am trying to access domains that belong to me, and it is not easy.
No phone numbers and no responses to filling out the form on their site,... not to mention the "HELP" button, isn't that helpfull!!!