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Bought two pairs of Merrell hiking boots each costing 100 dollars, started to put on one pair and lace holder broke put it back in box and put on other pair. Three weeks later pair, that I was wearing bottom of boot fell apart, my wife boxed up the pair I was wearing and pair with broken lace holder, Snellville, Ga store refused to take back either pair. They will NOT stand behind what they sell, my wife looked up number to Merrell, They are...
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1.0
I didn't like
  • Sales and management people
#1013902
Went to use the virtual range on 2-11-2017 with my Son. We were going to make a day of it and buy a couple hand guns. When I got done the directions on the screen said "bring firearm to desk". Well nobody was at the desk. So I left it on the range like the other guns were. But I took the magazines to give to the guy, because they are CO2 and need to be refilled. When I came out with them in hand, he starts screaming at me with his arms flinging...
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2.5
I didn't like
  • Customer handling
#1008067
I went to a local Gander Mountain. I was looking to buy a High End 1911. My budget was about $1000 to $1200. I saw the local store had it in stock. Thinking if I went early on Sunday I wouldn't have to wait to long for help. My mistake, I was one of four customers in the store. I was number three in line for firearms. The manager walked by me four times in in the 40 minutes i was standing by the firearms. He said hi, how are you today. I said...
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2.4
I didn't like
  • Service
#1007701

Gander Mountain Sales Representative Review

#999451
1.7
Jerkoff gun salesmen gave me attitude when two other people cut me off in line as I was waiting for 30 min and served them first, I'm just trying Tokyo take something off layaway... I don't complain much by it was just straight up rude and the consumers didn't even say I'm sorry you were first, these people can *** off.
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Gander Mountain Customer Care Review

#999108
1.0
Horrible people at the Mesquite store!!!
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Gander Mountain Gunsmith Service Review

#998577
1.6
Took rifle in to have scope mount drilled and tapped, bore sighted,on October 14 took back possession of weapon after Christmas and ZERO work had been done,no reason given for not doing work! REALLY SUCKS!
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Short Review for December 04, 2016

#966723
2.0
Your Gander Mountain Store in Roanoke Virginia is the worst run store that I have ever been into prices on items are never correct staff even the store manager AR not outdoor informative at all they have no idea on the items that they are selling. I've waited 25 years for a store like this to come to Roanoke Virginia and if you can't write it any better maybe you should just close it
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I purchased 2 ice fishing jackets in the past 2 days and was charged sales tax. I live in Minnesota where clothing is tax exempt. I was told the jackets were taxable because they're "sporting gear" which is a crock of ***. I bought a different ice jacket before Christmas from a different company and was not charged sales tax. Today I searched 5 different websites and put the same fishing jackets in my cart and got to the point of payment and no...
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h.kitchener

h.kitchener Contact the Minnesota tax agency---go to the main Minnesota website and find the appropriate agency and send them an email regarding how to report a business inappropriately c...

2.6
I didn't like
  • Unwiilingness to make it right
#1005457
This is the 1st time I have ever gone online to complain about a store. I purchased about 6 pairs of Guide Series shorts. The in store display clearly says LIFETIME guaranty. I tried to return 1 pair of the shorts, as they were unraveling at the hem. The sales clerk said they cannot warranty a product without a receipt. I explained to her, that the only place "Guide Series" clothing can be purchased is at Gander. So she calls the manager. I also...
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Anonymous

Anonymous Start keeping your receipts, Marc.

1.0
#999276
This firearm was bought by the Bryan, Texas store nearly 7 weeks ago. I made first contact. A deal was struck with the store manager with the gun being held for me pending some kind of number from the corporate office. After 6 weeks the gun is still being held because quote that number has not come in from the corporate office. I find this rediculus. I doubt that anyone buys more guns at this store than I do. Talk about bad business ethics. I...
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#999099
Bought a rifle and they offered a 3 year warranty extension wich i bought. Returned gun 2 yrs later for broken screw. almost 8 weeks later gon returned was told warr. Was only one year but still covered at this point. Replaced with wrong screwand the forearm is loose (marlin lever action). Also was returnsd without the docosil case sent with it. Store manager found a used flambeau that is lesser quality but makes me wonder was this someone elses...
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I opened a Gander Mountain MasterCard a little over a year ago with plans to buy a gun safe or a GPS. After earning over $200 I shopped for a safe. I found a great price on one at a local store that Gander Mountain did not carry so bought it and planned on getting the GPS. They had a limited selection but I liked the Garmin Oregon 600T they had clearance priced at $399.94. I found the same exact model on sale at Cabela’s and another online...
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2.1
I didn't like
  • Would not price match
#988835
Hello, I was asked email on twitter. My order No. is W9228851 which was placed on 12/29/16. This order experience has been the worst I have ever had, from an online purchase scenario. 1.) The order took way to long. This order was placed on the 29th of December. I understand the Holiday being over the weekend. That should have delayed the package 1 day. 2.) The customer service was horrible. i. I tried tracking the package and FedEx was very...
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1.0
I didn't like
  • Customer service today
  • Rude and slow service
  • Customer service or product quality
#988068

Contact Gander Mountain

Headquarters Address:
Gander Mountain Customer Returns Center
5398 Martin Luther King, Jr. Highway
Greenville, NC 27834
Phone:
(888) 542-6337
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Originally I ordered this during a holiday sale. It arrived in late december broken in multiple places. The tackle box was shipped in a thin cardboard box with no packing material. The replacement process was easy and the backordered requireda wait. On Jan 6 i got the replacement. Same story, no packing material, thin cardboard and broken again. I am now returning for a refund Be cautious using gander mountain. They take no care in using packing...
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3.3
I didn't like
  • Damaged shipment twice
  • Poor packing
#986520