Gamestop
Gamestop Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gamestop has 1.8 star rating based on 564 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Gamestop to a friend or colleague.
- Rating Distribution
Pros: Very unhappy, Store location, Leaving the store to never return.
Cons: Customer service, Customer care, Lack of company responsibilty.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gamestop has 1.8 star rating based on 564 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Gamestop to a friend or colleague.
- Rating Distribution
Pros: Very unhappy, Store location, Leaving the store to never return.
Cons: Customer service, Customer care, Lack of company responsibilty.75% of users think that Gamestop should improve its Customer Service.
100% of users say that they won't use Gamestop in the future for similar services or products.Recent recommendations regarding this business are as follows: "Dont expect to get you sales tax refunded", "Use your $5 monthly on free Pokémon cards and then sell them. Buy from Amazon. They won’t cancel your preorders, and their customer support always makes things right.", "Don't buy from them even if prices are good. Not worth the headache in the long run.", "Don’t order online", "DO NOT USE GAMESTOP OR STEAM".
Most users ask Gamestop for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
I need help with my gift card
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerStole 55k points and bad customer support refuses to answer questions or fix access to my account
In Spring 2023, I called phone support with an issue with a cancelled order, & not receiving order emails. I was told that because I originally registered under a different email & they had changed it previously, I would need to make a new account.
They would then transfer all points to the new account. He told me to wait until all of my orders had been shipped, as he was afraid it may cause an issue with my orders being cancelled accidentally. He said no to worry, that my points wouldnt expire as long as my account wasnt inactive for months. I have been using my account every month.
Cut to recently, in November and December. I tried to cash out all of my points, & I noticed that 30k+ were missing. It also wouldnt send the code to my email that was needed to cash them out. I tried several times.
I then tried calling, but the wait was over 45 minutes. I tried calling again today, & I unfortunately got Alan. I asked about my points, & he said that they had changed their policy in December, & my points were gone forever, & I couldnt get them back. He said that I had over 80k, & now only had 30k.
I told him exactly what I was told in Spring, about the new account & about my points being guaranteed to be safe. He refused to answer, & told me that he sent me a password reset. Why would he send me a password reset when I already have access to my account? A password reset is absolutely useless, as I can log in perfectly fine.
I just cannot get emails to my account. According to them previously, that email goes to my OLD email. I dont think that Alan understood a word that I said about my account. I realize that support is outsourced to another country, but this is not acceptable.
The amount of points stolen was almost $55.
With how often preorders are late or canceled, stealing points, refusing to handle account access issues, and then refusing to stand behind their word is also unacceptable. Thanks to Alan, I will have to reach out to someone that knows how to do their job in order to cash out my remaining abysmal points.
I wont spend more money here again. Neither should you.
- Canceled orders
- Bad support
- Late preorders
Preferred solution: Return of the points that were stolen. Access to cashing out the remaining points.
User's recommendation: Use your $5 monthly on free Pokémon cards and then sell them. Buy from Amazon. They won’t cancel your preorders, and their customer support always makes things right.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI ordered items over a week ago still haven’t received them or gotten any updates the tracking number has been saying the same thing for several days now
- Good luck trying to trade something in they rob you every time
- Everything is over priced
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKeeping part of my refund
Preferred solution: Full refund
User's recommendation: Dont expect to get you sales tax refunded
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service is Awful
- Horrible customer service
Preferred solution: Nothing. I just want them to know they have officially lost a customer.
User's recommendation: Don't buy from them even if prices are good. Not worth the headache in the long run.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Henderson, North CarolinaMy son did not redeem his Vbox for my card he got for his birthday
User's recommendation: Do not buy V buck gift cards from GameStop
Return
A bunch of thieves
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Marion, IndianaThey do not send you your purchase
I tried to give them a 2nd chance but it has happened TWICE... I pre-ordered a game expecting to receiving it on the release and the game was not even shipped when the release day came.
I attempted to cancel the order because what is the point of a PRE-ORDER i want THE GAME ON THE DAY IT RELEASES!! They told me i could not cancel. A week went by still no game... I contacted the post office and found out the carrier intercepted the package and it was returned to sender.
SO they did cancel and got the game back but they refuse to refund because it does not appear in "THEIR" system even though i have sent them emails and numerous proofs from USPS showing them the game was never sent to me it was returned to them. DO NOT PURCHASE GAMES ONLINE FROM THEM if you want to receive them.
Preferred solution: Full refund
User's recommendation: STAY AWAY
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Evansville, IndianaThe employee wouldn’t take my item that I bought a day before and had a warranty on it. So that’s a waste of my $170.
- I like how i live close to it and can go there for any items
- Customer service
Preferred solution: Full refund
User's recommendation: Not to go to the red bank road GameStop in Indiana
Purchased 2 games on 12/16/23 haven’t or didn’t receive email on when I d be receiving call local store person said she was new only o e there gave me ONE 1,phone number no one answered googled numbe
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Somerville, MassachusettsOrder inquiry
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Okmulgee, OklahomaNo customer service RUDE store hag
- Suck
Preferred solution: Full refund
User's recommendation: DO NOT USE GAMESTOP OR STEAM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Roswell, GeorgiaRefund required
Preferred solution: Full refund
User's recommendation: Avoid at all costs
Lost order
Preferred solution: Full refund
User's recommendation: Don’t order online
Never again
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